Estimado Sr. Harvey, de verdad lamentamos no haber podido cumplir con sus expectativas, hemos escalado su comentario y calificación a los departamentos encargados para verificar lo sucedido y tomar correctivos, gracias por tomarse el tiempo de brindarnos su opinión. esperamos en un futuro poder tenerlo de vuelta para así cumplir sus expectativas.

Estimado Sr. Jorge, Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros, es gratificante saber que hemos cumplido con sus expectativas, hemos socializado con el equipo su comentario, esperamos pronto nos visite de nuevo. Cordial saludo.

Dear Hunter, for us it is very gratifying to know that based on your rating we were able to meet your expectations, we will extend this survey to our entire team as a thank you for their efforts. We hope to have you with us again soon.

Dear Yelena, thank you for taking the time to leave a comment about your stay with us, it is very gratifying to read it and know that we were able to meet your expectations, always and every day the whole team strives to the maximum to create memorable experiences. be assured that this message has been socialized with the entire team. It encourages us to move forward, we hope to have you back with us soon, all the best.

Hello, Vanessa, it is great to receive this comment because every day the whole team works hard to create a unique experience for each of our guests, we hope to have you back with us soon.

Estimado Jose Rodolfo, tenemos la misión de ofrecer un servicio superior al cliente, nos sentimos muy orgullosos de servir a sus necesidades y estamos encantados de saber que hemos cumplido con sus expectativas, esperamos que pronto nos visite nuevamente para seguir sorprendiéndolo.

Dear Mr. Mauricio, thank you for taking the time to rate your stay with us and comment on these opportunities for improvement, we have socialized your indications with the different departments to prevent them from happening again, we regret the issue of noise in the room, the restaurant is already verifying what happened regarding your breakfast and we take into consideration the recommendation of the Bellboy, be assured that Marriott demands very high standards that we must comply and all staff works every day to create memorable experiences for our guests, but situations like those mentioned can not occur, we will take action against these and we hope you can give us another opportunity in the future.

Hola Hernán, Muchas gracias por tomarse el tiempo de calificar su estadía, queremos que sepa que cada día trabajamos en mejorar las experiencias, esperamos que se hospede nuevamente con nosotros para así poder cumplir sus expectativas.

Hello Dear Brittney, our goal is that our guests can always remember their stay as an incredible experience, we are pleased to read your comment, we hope to have you with us again soon, be sure that the whole team will know about your comment.

Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros, es grato saber que cumplimos con sus expectativas, tenga por seguro que socializaremos esta calificación con todo el equipo y esperamos que pronto se vuelva a hospedar en el Marriott Cali

Muchas gracias por tomarse el tiempo de calificar su estadía con nosotros, permanentemente trabajamos para mejorar nuestros servicios y calidad, tenga por seguro que su próxima vez nos esforzaremos para que sea perfecta.

Estimado Sr. William, Nos llena de orgullo leer comentarios como el suyo, ya que cada día nos esforzamos por ofrecer experiencias inigualables para cada uno de nuestros huéspedes, tenga muy presente que este mensaje llegara a cada una de las áreas para reconocimiento de su trabajo y esfuerzo, esperamos tenerlo pronto con nosotros para poder seguir brindándole un servicio con los altos estándares de Marriott.

We are very pleased to read your comment, it is important that you know that every day we work to make your stay an incredible experience, we hope you can continue to trust us as your choice of hotel in the city of Cali.

We are very pleased with your rating, we want you to know that every day we work hard to provide a nice experience for our guests.

Nous voulons que vous sachiez que nous nous efforçons d'améliorer la qualité de notre service chaque jour, nous espérons que vous pourrez nous donner une autre occasion de répondre à vos attentes.

Dear Mr. Paul, thank you very much for your feedback, it is very important for us to know that your stay was satisfactory, we also want you to know that we are improving the response times to calls, also your message will reach Hamilton, we hope to have you back with us again.

Dear Mr. Oswaldo, we regret these inconveniences, we have been working to improve the processes at the time of check in and verification of reservations. We hope you can give us another opportunity to meet your expectations.

Dear Mr. Oswaldo, we regret these inconveniences, we have been working to improve the processes at the time of check in and verification of reservations. We hope you can give us another opportunity to meet your expectations.

Estimada Sra. Anggye, queremos informarle que hemos venido trabajando para que nuestros espacios y servicios estén acorde con nuestros precios, esperamos poder tenerla pronto con nosotros para así poder cumplir sus expectativas.

Estimada Sra Diana, muchas gracias por tomarse el tiempo de calificar nuestros servicios, esperamos poder tenerla pronto de nuevo con nosotros para que pueda disfrutar de nuestras habitaciones y servicio.

Dear Mr. Julio, we want you to know that we have improved the processes with the transportation company in order to provide a better service. We hope to have you with us again soon.

Dear Nury, we want you to know that every day we strive to make it so, we hope that soon you will be with us again.

Estimada Sra. Paula , Agradecemos que nos haya brindado un poco de su tiempo calificando su estadía con nosotros. Valoramos su puntuación.

Dear Ms. Alexandra, thank you very much for taking the time to rate our service, for us it is very important because only then we can highlight the points to correct, we want you to know that we have worked hard to improve the service capacity of our restaurant and the hotel in general, we hope you can give us another opportunity in the future so we can meet your expectations.

Dear Mr. Carlos, we want you to know that we will continue working hard to make you feel comfortable with us in each of your visits, we hope to have you with us again soon.

Dear Ms. Alina, we are truly sorry for all the inconveniences you had during your stay with us, we want you to know that we have greatly improved our capacity and response time to prevent this from happening again, hopefully you can give us another opportunity to meet your expectations.

We are delighted to hear that the breakfast was of your total satisfaction, and we want to inform you that we have improved it, we hope you come back soon so you can enjoy our services.

Agradecemos que nos haya brindado un poco de su tiempo calificando su estadía con nosotros. Valoramos su puntuación.

Dear Nury, we love to know that you love staying with us, we hope to have you visit us again soon.

Estimado Sr. Juan, Agradecemos que nos haya brindado un poco de su tiempo calificando su estadía con nosotros. Valoramos su puntuación.

Dear Mawuli, for us it is a pleasure to know that you were comfortable staying with us, we will continue working to make it so in each of your visits.

Estimado Sr. Jose, Lamentamos el inconveniente que causo esta situación, estamos trabajando para mejorar estos procesos y así poder asistir a nuestros huéspedes de la mejor forma.

Dear Mr Camilo, We are very happy to know that you have enjoyed your stay in our hotel, you can be assured that we will continue to work to maintain high standards.

Dear Mr. willie, we want you to know that we will continue working to make all our guests feel the same way, we appreciate your rating and we hope you come back soon.

Estimada Sra. Diana, Agradecemos que nos haya brindado un poco de su tiempo calificando su estadía con nosotros. Valoramos su puntuación.

Estimado Sr. Julian, Agradecemos que nos haya brindado un poco de su tiempo calificando su estadía con nosotros. Valoramos su puntuación.

Estimado Sr.Juan, Agradecemos que nos haya brindado un poco de su tiempo respondiendo la encuesta de satisfacción. Valoramos sus puntuaciones y su comentario pues nos ayudan a identificar nuestras oportunidades de mejora. Se compartió el comentario al área de ama de llaves para realizar la acción inmediata y no se presente en futuras reservas.

Dear Mr Jose, We are very sorry that your experience in our hotel has not been good and has not fulfilled your expectatives. Once again, we appreciate you taking the time to share your comments with us. We hope we get another chance to serve you as you deserve. Please do not hesitate to contact me. We are looking forward to having you as our guest again

Dear Mr Kyle, We are very happy to know that you have enjoyed your stay in our hotel and that this has been reflected in the score you have given us. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Dear Mr.Julio, Thank you for comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and I apologize for all the inconvenience you have experienced due to your stay in our hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, contacting the Marriott Cali Hotel , like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We have taken immediately actions with the departments involved in the situations that you have expressed and we will make sure this types of inconvience won´t happen again. We hope we get another chance to serve you as you deserve. Sincerly, Linda Zapata Front office Manager

Dear Daniel. Thank you very much for taking the time to review your stay with us. It was a pleasure to served you, we hope to see you soon. Sincerely, Marcos Romano General Manager Marriott Cali