The stay was a complete disappointment. We paid more for a superior room that was supposed to be on the 1st floor and have a terrace (as it was shown on all of the pictures in the description) but we were put in a regular room on the 3rd floor. Staff assured us that it is also superior room because it has a coffee machine. Haha
We asked to move us to the room that was booked for at least 1 or 2 nights (out of 3) if anything becomes available, and we were promised that, but nothing happened.
We had to ask 3 times (with no success at the end) to change our blanket because it was dirty and had a smell (not cover but blanket itself).
As a cherry on the cake we went to the restaurant on premises for a dinner on Saturday night and left 2 hours later still hungry. Simply because it took us 15 min to get ahold of a waiter to get us menu in English, then another 20 min to place the order.. drinks came fast, but food never made it to our table.. meanwhile other French speaking customers who came after us (like 4-5 tables) were properly greeted, food was served and some of them were actually done with their meal. So we had no other choice but to just leave.
The next day restaurant manager was informed of this situation, he apologized and provided 2 complimentary drinks. But I hope the staff will get trained better and will learn at least some basics of customer service and basic English.
Receptionist Michael was great. He tried to help us, but one person can’t save the world..
