2/10 Hirveä
Holly B.
21.7.2025
Huonoa: Siisteys
Left Stranded
We booked our stay with this host an entire month in advance, fully paid and confirmed. In addition we confirmed our booking with the host two days before our stay and we were given the green light. To give context we drove over two hours in order to stay at this VRBO location, so this wasn't a situation where we could just easily turn around and come home. So we were told by the host we would be given the key code five minutes before check in time, which was 4 pm. We ended up leaving later than planned and would arrive at the cabin an hour late. However 4pm came and went with no key code or communication by the host of any kind. We repeatedly contacted the host over twenty minutes before we arrived at the cabin with no response. As we were pulling up to the cabin, literally in the front drive, the host finally responded to inform us that she had double booked and we could no longer stay there. She gave maybe three messages all with surface level apologies and offering a refund like she was doing us a favor, not stranding us with no where to stay and a refund that would take at least a week to hit our account. She took at least 10 minutes between each message even when we were literally stranded with no answers because of her oversight. We wouldn't have been so upset by the double booking because we understand that VRBO had a hand in the technical oversight, if we hadn't booked so far in advance and had the secondary confirmation TWO DAYS before.
Holly B.
Yöpyi 3 yötä heinäkuussa 2025