2/10 Hirveä
Ashleigh
Matkusti perheen kanssa
2.9.2025
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had an extreme disappointment with my recent reservation at your establishment. The property's condition significantly deviated from the advertised images and fell far short of expectations, particularly regarding cleanliness and safety.
Upon arrival, the lobby floors were visibly soiled, and the parking area presented an unsanitary and unkempt appearance, with significant litter and an overpowering odor. Overgrown weeds, approximately three feet in height, further contributed to a neglected and unsafe environment.
Inside the room, the musty odor and stained carpeting were immediately apparent. The bedding was unacceptably unclean, with visible hair on the bed and worn blankets. These conditions created a significant safety concern for my family, leading to our immediate departure and cancellation of our stay.
Despite returning the keys, I have yet to receive a refund for my reservation or the security deposit. I request your urgent attention to this matter and a full explanation regarding the discrepancy between the advertised amenities and the actual condition of the property, as well as a resolution concerning the non-refund of my payment.
Ashleigh
Yöpyi 2 yötä elokuussa 2025