Vastaanotto

Arvostelut: Hampton Inn & Suites Charlottesville-At the University

2.5 out of 5

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 413 kautta 678 arvostelua" "
Arvosana 8 - Hyvä. 181 kautta 678 arvostelua" "
Arvosana 6 - OK. 43 kautta 678 arvostelua" "
Arvosana 4 - Huono. 20 kautta 678 arvostelua" "
Arvosana 2 - Hirveä. 21 kautta 678 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Richard

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Personnel were very courteous and professional
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

VINCENT

But the staff Lunch
Yöpyi 1 yön toukokuussa 2024
JB vastasi 15.5.2024
Vincent,Thank you for rating us a Five.

10/10 Loistava

Tim

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great stay. Super clean roomand quiet
Yöpyi 1 yön toukokuussa 2024
JB vastasi 15.5.2024
Tim,Thank you for staying with us and rating us a 5.

10/10 Loistava

Taylor

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
N/A
Yöpyi 3 yötä toukokuussa 2024
JB vastasi 15.5.2024
Taylor,Thank you for staying with us and giving us a great rate,

8/10 Hyvä

Jack

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Building under renovations. Parking is extra
Yöpyi 1 yön huhtikuussa 2024
LB vastasi 15.5.2024
Jack-Thank you for taking the time to review our hotel. We appreciate your feedback. The hotel renovations have been completed. I hope you are able to revisit to see the updated hotel.

2/10 Hirveä

Douglas

Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Barb

Matkusti perheen kanssa
They were doing renovations so wasn’t all clean but not a big deal knew that when booking stay.. close to UVA hospital which is what we wanted.
Yöpyi 2 yötä huhtikuussa 2024
LB vastasi 15.5.2024
BarbThank you for sharing your feedback. I apologize for the inconveniences caused by renovations. We have now completed our renovations and hope to see you back soon.

8/10 Hyvä

Tammy

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
We had to keep adding water to the tank of our commode because it would not flush properly. We feel like staff already knew this since there was a bucket in the bathroom to use to fill up the tank. We were not told beforehand but we’re only staying on
Yöpyi 1 yön huhtikuussa 2024
LB vastasi 15.5.2024
Tammy-I apologize for the issue you encountered during your stay. I have addressed your concerns and hope to see you back soon.

6/10 OK

Robert

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Should have been given the opportunity to know that the property was under renovation. The lobby and breakfast were a mess and inconvenient.
Yöpyi 1 yön huhtikuussa 2024
LB vastasi 15.5.2024
Robert-I apologize for the inconveniences caused by renovations. I am very sorry your stay was less than desirable. We have completed renovations and hope to see you back soon to enjoy our newly updated hotel.

2/10 Hirveä

Joan

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Out of a 3 night stay, there was no hot water for 2 days. Staff said run it for a time but to no avail. There was no empathy from staff about this problem. They did comp one night’s parking for that inconvenience. This is a 400 per night hotel. Very poor customer service experience.
Yöpyi 3 yötä huhtikuussa 2024
LB vastasi 15.5.2024
Joan-I apologize for the issues you encountered during your stay. We have rectified the issues with hot water. We have now completed renovations and hope you can revisit us to enjoy our updated hotel.

2/10 Hirveä

Duane

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel under renovation. No hot water. Construction noise at all hours. Dust everywhere. Sinks backed up. Do not book this hotel. It won’t be ready for at least a year, maybe longer.
Yöpyi 1 yön huhtikuussa 2024
LB vastasi 15.5.2024
Duane-Thank you for sharing your feedback with us. I apologize for any inconveniences you encountered during your stay. I am happy to say we have completed renovations. We hope you are able to visit again to see the updated property.

4/10 Huono

anna

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was under construction- I was not informed when booking- the fitness room was closed and the entire first floor was draped in plastic and very dusty
Yöpyi 2 yötä huhtikuussa 2024
LB vastasi 19.4.2024
Ana-Thank you for sharing your feedback with us. I am very sorry for your experience due to renovations. We hope to see you again soon to enjoy our new property.

6/10 OK

Jason

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
This was very close to UVA and tons right in the middle of a great shopping district. The rooms themselves were very clean and about average sized. My biggest complaints were it was undergoing a ton of renovations throughout the hotel. This caused a lot of mess and noise. Also we didn’t think the breakfast served there was very good.
Yöpyi 1 yön huhtikuussa 2024
LB vastasi 19.4.2024
JasonThank you for sharing your feedback. I apologize for any inconveniences that were caused during your stay due to renovations. I am happy to see you enjoyed our new rooms. Renovations are coming to an end and I hope to see you again soon to enjoy all of the updates that have been made.

10/10 Loistava

Mary

Yöpyi 1 yön maaliskuussa 2024
LB vastasi 15.5.2024
MaryThank you for a great rating. We hope to see you back soon.

2/10 Hirveä

Lori

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
This property is under MAJOR RENOVATION. No TV, very little heat and NO HOT WATER! at 9:30pm we left and checked into another property nearby. How can I contact Expedia with this problem?????????
Yöpyi 1 yön maaliskuussa 2024
JB vastasi 2.4.2024
Lori, Thank you for taking the time to give us your feedback. I hope you will return when renovations are complete,

4/10 Huono

Lisa

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property is being renovated which we did know know about - lots of dust, plastic and noise. Initially we were given a key to a room which was already occupied - much to our surprise, along with the room’s occupant! We got another one and it seems updated - but the check in was rough. Our key didn’t work at first either. It might be better once the renovation is complete but would avoid for now.
Yöpyi 1 yön maaliskuussa 2024
LB vastasi 24.3.2024
LisaThank you for taking the time to review our hotel. I apologize for the mishap with the room and will address this issue. I am very sorry for the inconvenience's renovations caused during your stay. We hope to see you back once our renovations are completed to enjoy our beautiful hotel.

4/10 Huono

Jennifer

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Under construction w/ noise and no television to watch tournament basketball. These things happen, but at the very least, don’t charge for parking or offer something to compensate a disappointing stay. Location is great though.
Yöpyi 1 yön maaliskuussa 2024
JB vastasi 21.3.2024
Jennifer,Thank you for taking the time to review our hotel. I do apologize for the inconvenience you had during your stay. I hope you will return once renovation is complete.

4/10 Huono

Matthew

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
They were renovating the property in the time of my visit, and nowhere was that listed or mentioned at the time of my booking or disclosed to me well prior to checking in. I wasn’t to able to get a sound sleep or a fast hot shower because of these constant renovations, and while the staff did what they could, it was too little too late—I would rather not get woken up by the drilling sound of a jackhammer directly above me.
Yöpyi 3 yötä maaliskuussa 2024
LB vastasi 13.3.2024
MatthewThank you for taking the time to share your feedback. I apologize for any inconvenience's you encountered during your stay due to renovations. I hope in the future you will come back to visit us to see all the new updates.

8/10 Hyvä

SUSAN

Matkusti kumppanin kanssa
The property is being refurbished, very dusty and noisy and THE WATER WAS TURNED OFF 11-3 during the day!! We were not warned about this when we reserved the room, at the regular rate!! Staff was great. Breakfast was good and the staff was pleasant and helpful. Also, we were not allowed to earn our Hilton Honors points because the room was a “prepay” (I guess, reserved through Expedia).
Yöpyi 2 yötä maaliskuussa 2024
LB vastasi 13.3.2024
SusanThank you for taking the time to review our hotel. I apologize for any inconveniences you encountered during your stay due to renovations. I hope in the future you can stay with us again to enjoy all of the updates we have made to the hotel.

8/10 Hyvä

rebecca and Jason

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
LB vastasi 13.3.2024
RebeccaThank you for taking the time to rate our hotel. We appreciate your feedback.

10/10 Loistava

Debra, Hot Springs

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was grea especially front desk Attendant. Disappointed in the parking charge. Unfortunately our schedules prohibited us from doing the breakfast
Yöpyi 1 yön tammikuussa 2024
LB vastasi 21.2.2024
DebraThank you for sharing your feedback with us. I am sorry you missed breakfast. I am happy to hear our staff was great. I apologize for the parking fee. I hope to see you back soon.

8/10 Hyvä

Linda A,

Yöpyi 1 yön tammikuussa 2024
JB vastasi 21.3.2024
Linda, Thank you for taking the time to review our hotel. We look forward to your next visit.

4/10 Huono

Susan

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
LB vastasi 21.2.2024
Susan-I am sorry your stay was less than desirable. I am not sure what the issues were that you experienced. We hope to see you back to see our newly renovated hotel.

8/10 Hyvä

Carl

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Good location for university and downtown.. The front desk rep could have been more cordial at checkin. The bed needs to be updated and it needs more charging stations for today's devices. Breakfast was above average but could be improved with better hot cooked foods and cereals, yogurts, etc.
Yöpyi 1 yön tammikuussa 2024
LB vastasi 22.1.2024
CarlThank you for sharing your feedback. I am happy to share that our property is undergoing a major renovation and some of your concerns will be addressed at that time.

4/10 Huono

helen

Yöpyi 2 yötä tammikuussa 2024
LB vastasi 11.1.2024
Helen-I am sorry to hear your stay was did not meet your expectations. Please contact us if you would like to further discuss your stay.

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Met my needs well
Just an overnight stay because of an early morning appointment at UVA Hospital. Property is VERY convenient to that location. Room was large and comfortable, clean, and very quiet for being in the first floor streetside. I would stay there again.
Yöpyi 1 yön tammikuussa 2024
LB vastasi 11.1.2024
GuestThank you for a great review. We are happy you enjoyed your stay.

6/10 OK

Jialong

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Unhappy staff
Yöpyi 1 yön joulukuussa 2023
LB vastasi 11.1.2024
Jialong-I am sorry to hear about your experience, and feel the staff was unhappy. I hope you are able to give us another try in the future.

8/10 Hyvä

Michael

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
I was surprised that they charged for parking since an automobile seems to be the only way to get there. The "accessible" room was hardly ADA compliant with only one grab bar in the shower.
Yöpyi 2 yötä joulukuussa 2023
LB vastasi 11.1.2024
Michael-Thank you for sharing your feedback. I will look into your concerns.

8/10 Hyvä

Leo

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was clean, staff were polite and efficient, within walking distance of UVA hospital.
Yöpyi 1 yön joulukuussa 2023
LB vastasi 11.1.2024
Thank you for a great review.

8/10 Hyvä

Charlene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was very clean and had good service.
Yöpyi 4 yötä joulukuussa 2023
LB vastasi 20.12.2023
CharleneThank you for taking the time to share your feedback. We appreciate you.

8/10 Hyvä

Lynn

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Need better pillows
Yöpyi 1 yön joulukuussa 2023
LB vastasi 20.12.2023
Lynn-Thank you for your feedback.

10/10 Loistava

Veleka

Yöpyi 1 yön marraskuussa 2023
LB vastasi 20.12.2023
VelekaThank you for a great rating.

10/10 Loistava

Janine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Didn't like the noise from the street (cars) until about 10 pm. Positive - everything else. Staff was super, breakfast good, location to the Walking Mall and the Amtrak Depot was wonderful.
Yöpyi 1 yön marraskuussa 2023
JB vastasi 15.11.2023
Janine,I am pleased to hear that we were a great location. Thank you for taking the time to rate us.

8/10 Hyvä

Janine

Yöpyi 1 yön marraskuussa 2023
LB vastasi 3.12.2023
JanineThank you for taking the time to review our hotel. We hope to see you again soon.

10/10 Loistava

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2023
JB vastasi 6.11.2023
Jennifer,We are pleased that your experience with us was a 10. We strive to make all guest feel welcomed. Thank you for taking the time to rate our hotel.

10/10 Loistava

Carolyn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to uva hospital
Yöpyi 1 yön lokakuussa 2023
LB vastasi 30.10.2023
Carolyn-Thank you for a great review.

8/10 Hyvä

Edwin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel, just avoid rooms facing Main Street. Could be noisy at times in the night/early morning hours - Fire station down the street with trucks blaring sirens as they pass by.
Yöpyi 1 yön lokakuussa 2023
LB vastasi 30.10.2023
EdwinThank you for a great review. I apologize for the noise.

10/10 Loistava

Elizabeth

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
LB vastasi 29.10.2023
ElizabethThank you for taking the time to review our hotel. We are happy you enjoyed your stay.

8/10 Hyvä

Doug

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
LB vastasi 25.10.2023
Doug-Thank you for a great rating. We are happy you enjoyed your stay.

4/10 Huono

Conne

Yöpyi 2 yötä lokakuussa 2023
JB vastasi 15.11.2023
Conne,Thank you for taking the time to rate our hotel. We appreciate your business.

6/10 OK

Jackie

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
LB vastasi 18.10.2023
Jackie-Thank you for taking the time to review our hotel.

8/10 Hyvä

Grace

Yöpyi 2 yötä lokakuussa 2023
JB vastasi 6.11.2023
Grace,Thank you for staying with us and taking the time to rate our hotel. We look forward to your next visit.

10/10 Loistava

Edgar

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
LB vastasi 15.10.2023
EdgarThank you for a great rating. We are happy to see you enjoyed your stay. We hope to see you back soon.

8/10 Hyvä

Karen

Yöpyi 2 yötä syyskuussa 2023
LB vastasi 9.10.2023
KarenThank you for taking the time to complete the survey for our hotel. We hope to see you back again.

10/10 Loistava

Marissa

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Comfortable and great location!
Great hotel! Comfy, clean, great location!
Yöpyi 1 yön syyskuussa 2023
LB vastasi 1.10.2023
MarissaThank you for a great review! We are happy you enjoyed your stay.

8/10 Hyvä

Laura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location. Breakfast was very nice. Refrigerator in the room was loud-only complaint.
Yöpyi 1 yön syyskuussa 2023
J.B. vastasi 24.9.2023
Laura,Thank you for your review and staying with us. I will let maintenance know about the refrigerator. Have a great day.

10/10 Loistava

Cynthia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was awesome!
Yöpyi 1 yön syyskuussa 2023
J.B. vastasi 21.9.2023
Cynthia,Thank you for staying with us and I will pass along to our staff that you were impressed with them. Enjoy your day.

10/10 Loistava

Gary

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It’s very clean and comfortable. The neighborhood is great.
Yöpyi 1 yön syyskuussa 2023
J.B. vastasi 10.9.2023
Gary,We are pleased to hear that you enjoyed your stay.Thank you for giving us a good rating.

10/10 Loistava

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023
J.B. vastasi 7.9.2023
Lisa,Thank you for rating us a 5. We look forward to your next visit to Charlottesville. Have a wonderful day.

8/10 Hyvä

Claire

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location
Yöpyi 1 yön syyskuussa 2023
LB vastasi 6.9.2023
ClaireThank you for taking the time rate our hotel. We are happy you enjoyed your stay.