We stayed at this hotel last year and had a pleasant experience. This year felt different, the staff were absolutely amazing! Helpful and kind in every way. They even took note of a birthday celebration and had a bottle of wine in the room which goes to show how far they go for guests.
The room we had was the same as before but attention to detail is not within the rooms. The carpet is really showing its age and I hope is clean but did not look it. It was ripped up in quite a few spots and extremely brown, our bedding had a few stains in many spots but did look washed so I let it go. The shower had rust spots in the corner, the pink colour that needs a little scrub. The TV unit thing was just sort of falling down behind the TV, many stains on furniture, pictures and mirrors uneven. Itâs a nice hotel but when you pay $465 for a night I expected a bit more in terms of cleanliness. The parking is absolutely the largest downfall as well of course staying in the downtown core, thankfully we saw the hotel employee leaving for the night and he advised he can take the valet spot but this happened to us both times we have stayed. The breakfast is not bad it is cute and small. The best part is really the hot coffee & tea and sweets. Itâs the small details when staying in a room that truly matter and it fell a bit short this time.
