The entire staff was amazing! From the front desk, the concierges, to management (Gabriel!), the buffet staff, etc., all made each member of my family feel so welcomed and special. The breakfast buffet was also amazing as advertised. As non Mandarin speakers, the staff sent us on our way each morning with impeccable instructions to our drivers. Gabriel and staff even helped us fill out the necessary government form needed to visit our daughter’s orphanage in Chengdu! The luxurious accommodations, and the attention paid to details, rivaled the staff’s professionalism.