2/10 Hirveä
Susan
Matkusti pienten lasten kanssa
13.8.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely horrible! We stayed for 6 days and after multiple requests, daily, our room was never cleaned. We had to collect our own towels from the front desk and the last time we returned towels we were told hoisekeeping would bring us fresh towels, which never arrived and we could not shower the last day we were there. I reserved a hadicap accessible room and upon check in the woman tried to place us in a regular room and got an attitude when my daughter told her it was not acceptable. Took almost 2 hours, at midnight, to find suitable accommodations. We were placed in filthy rooms that my daughter had to clean before we could even go to bed as staff was not helpful at all and super rude! We were placed in a building that was undergoing renovations and they would start work at 6am and continue until almost midnight, so sleep was not found. Additionally the train tracks were less than 20 feet from our front door and trains ran 24/7. The pool, which was a main reason we booked with this hotel, was covered and not operational. The homeless population is abundant in this area and we were constantly harrased for cash and cigarettes (we do not smoke) Absolute HORROR of a stay and would not ever return!
Susan
Yöpyi 7 yötä elokuussa 2025
