Majoituspaikan julkisivu illalla/yöllä

Arvostelut: Hotel Arista

4.5 out of 5
Hotel Arista
2139 City Gate Ln, Naperville, IL

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 768 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 145 kautta 1001 arvostelua" "
Arvosana 6 - OK. 48 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 22 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 18 kautta 1001 arvostelua" "

9,6/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Martin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

TIM

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The stay was good , staff, good, room good. Hidden ammenity charge of 7.95 a night to have access to amenities. Not the use of them, thats extra. Just the availability of the ammenity. Its not the amount. Its adding it on at the end. Im tired of hidden fees and BS charges. If you want more for the room tell me up front. I will not stay here again out of principle.
Yöpyi 3 yötä toukokuussa 2024
Angel Quezada Front Office Manager vastasi 8.5.2024
Dear Tim,On behalf of all of the team members at Hotel Arista, I want to reach out to you regarding your feedback about not receiving exemplary service while staying with us. We strive for consistent excellence, so when finding out that your stay did not meet your expectations, I wanted to personally reach out and apologize for any confusion about the amenity fee, this is a standard fee that full-service properties charge. Our guest amenity fee covers Wi-Fi throughout the hotel, coffee, shuttle service, covered self-parking, digital daily newspaper, unlimited local calls, personal preference menu, use of Olympus Fitness Center, and priority reservation at all dining outlets and Arista Spa and Salon.

10/10 Loistava

Jim

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extremely clean and relaxing
Yöpyi 3 yötä toukokuussa 2024
Omar M. vastasi 6.5.2024
Dear Jim,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. I will be happy to let our team know how great their service was to you during your stay as well.Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Kristen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, modern, very comfortable beds, hotel bar and restaurant were delicious.
Yöpyi 1 yön toukokuussa 2024
Angel Quezada Front Office Manager vastasi 5.5.2024
Dear Kristen, On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

6/10 OK

Linda

Hyvää: Siisteys ja henkilökunta ja palvelu
Gg
Yöpyi 1 yön huhtikuussa 2024
Saif Alzyoud Director of Front Office vastasi 30.4.2024
Dear Linda,On behalf of all of the team members at Hotel Arista, I want to thank you for filling out our guest survey. We are dedicated to consistent excellence and your feedback is instrumental in making that happen. It looks like we could have received a better score in several categories, so I was hoping you would share any additional feedback so that we can make some necessary improvements. I can also reach out via telephone if that is a preferred communication method.Your loyalty is key in making our hotel a success, so I do hope you will give us another opportunity to impress you. If I can be of any future service, please feel free to reach out to me. I wish you a great week, and thank you again for your feedback.

8/10 Hyvä

Ralph

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a really nice stay. we had the king size bed room. It’s a really nice hotel. The only reason I took one star off was because the bed was very firm and about knee-high and the pillows were also very hard. I don’t know if they have rooms that have softer beds, but for that reason, I would never stay there again.
Yöpyi 1 yön huhtikuussa 2024
Saif Alzyoud Director of Front Office vastasi 26.4.2024
Dear Ralph,Thank you for taking the time to share your experience at Hotel Arista. We're pleased to hear that you enjoyed your stay with us and found our hotel to be nice. However, we're sorry to hear that the bed and pillows didn't meet your expectations. We understand that everyone's comfort level is unique, and we do offer different bedding options. We apologize for any inconvenience this may have caused and hope to have the opportunity to welcome you back in the future to provide a more comfortable stay that meets all of your needs.Warm regards,

10/10 Loistava

Angus, downers grove

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best hotel I’ve stayed at in a while!
Yöpyi 3 yötä huhtikuussa 2024
Angel Quezada Front Office Manager vastasi 24.4.2024
Dear Angus,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Kevin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This Hotel is top notch. In every way it is far above average. The staff is the best, service is unmatched . The rooms are great, tub is first rate, clean etc…this is the place to stay!
Yöpyi 9 yötä huhtikuussa 2024
Angel Quezada Front Office Manager vastasi 22.4.2024
Dear Kevin,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

6/10 OK

Courtney

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Angel Quezada Front Office Manager vastasi 22.4.2024
Dear Courtney,On behalf of all of the team members at Hotel Arista, I want to thank you for filling out our guest survey. We are dedicated to consistent excellence and your feedback is instrumental in making that happen. It looks like we could have received a better score in several categories, so I was hoping you would share any additional feedback so that we can make some necessary improvements. I can also reach out via telephone if that is a preferred communication method.Your loyalty is key in making our hotel a success, so I do hope you will give us another opportunity to impress you. If I can be of any future service, please feel free to reach out to me. I wish you a great week, and thank you again for your feedback.

10/10 Loistava

Ramesh

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Omar M. vastasi 10.5.2024
Dear Ramesh,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Ismael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really clean place. Friendly staff. The cafe had great coffee!
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 5.4.2024
Dear Ismael,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

George

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk staff was very friendly.
Yöpyi 1 yön maaliskuussa 2024
Omar M. vastasi 3.4.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. I will be happy to let our team know how great their service was to you during your stay as well.Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

8/10 Hyvä

Mia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property was really nice and the staff were really helpful.
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 31.3.2024
Dear Mia,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Tiffany

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great all around
Yöpyi 1 yön maaliskuussa 2024
Saif Alzyoud, Director of Front Office vastasi 28.3.2024
Dear Tiffany,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Mary

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The rooms are very nice. Staff were very helpful.
Yöpyi 1 yön maaliskuussa 2024
Omar M. vastasi 26.3.2024
Mary on behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. I will be happy to let our team know how great their service was to you during your stay as well.Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

8/10 Hyvä

Jordan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall decor and its beauty. Rooms are spacious and well kept. Highly recommend this hotel.
Yöpyi 1 yön maaliskuussa 2024
Omar M. vastasi 24.3.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Christie

Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 13.4.2024
Dear Christie,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Germane, Chula Vista

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location close to the freeway with plenty of shopping and dinning close by. The suite was fabulous as was the hotel bar. Highly recommended.
Yöpyi 3 yötä maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 23.3.2024
Dear Germane,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

8/10 Hyvä

shaunie

Yöpyi 1 yön maaliskuussa 2024
Omar M. vastasi 12.4.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Donn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Exceeded our expectations
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 21.3.2024
Dear Donn,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Joseph, London

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very well presentable staff and facilities decent. Great location too
Yöpyi 4 yötä maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 17.3.2024
Dear Joseph,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

6/10 OK

Carolyn

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Pillows were awful. Like hard, lumpy towels stuffed into pillow cases. Expedia advertises free parking for silver status, but the hotel charges "amenity fees" that includes internet, gym access, and... parking. So, not really free parking, is it? I find that type of advertising duplicitous, and it's something as "little" as that which will keep me from staying here again. Unfortunate, since it's a five minute walk to my company office. Also, bathroom had prior guest's hair still around the bathtub, so, gross.
Angel Quezada Front Office Manager vastasi 17.3.2024
On behalf of all of the team members at Hotel Arista, I want to reach out to you regarding your feedback about not receiving exemplary service while staying with us. We strive for consistent excellence, so when finding out that your stay did not meet your expectations, I wanted to personally reach out and apologize, I have brought your feedback about our pillows to our management team here. Our amenity fee This is a standard fee that all full-service properties charge. Our guest amenity fee covers Wi-Fi throughout the hotel, coffee, shuttle service, covered self-parking, digital daily newspaper, unlimited local calls, personal preference menu, use of Olympus Fitness Center, and priority reservation at all dining outlets and Arista Spa and Salon.Your loyalty is key in making our hotel a success, Carolyn, so I do hope you will give us another opportunity to impress you. If I can be of any future service, please feel free to reach out to me.

6/10 OK

Josiah

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Yöpyi 2 yötä maaliskuussa 2024
Omar M. vastasi 3.4.2024
On behalf of all of the team members at Hotel Arista, I want to thank you for filling out our guest survey. We are dedicated to consistent excellence and your feedback is instrumental in making that happen. It looks like we could have received a better score so I was hoping you would share any additional feedback so that we can make some necessary improvements. Your loyalty is key in making our hotel a success, so I do hope you will give us another opportunity to impress you. If I can be of any future service, please feel free to reach out to me. I wish you a great week, and thank you again for your feedback.Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Liuska

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Arista Hotel is well located and very modern. I highly recommend if you are interested in staying in the area or just a stop as you are driving through the midwest.
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 11.3.2024
Dear Liuska,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Sheryl

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 11.3.2024
Dear Sheryl,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

8/10 Hyvä

Nia

It was good
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 11.3.2024
Dear Nia,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Dr Robb

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean, quiet
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 9.3.2024
Dear Robb,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

jarrod, shorewood

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Angel Quezada Front Office Manager vastasi 9.3.2024
Dear Jarrod,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

8/10 Hyvä

Tara

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
You should have a microwave in the lobby if there’s not one provided in the room.
Yöpyi 1 yön helmikuussa 2024
Omar M. vastasi 6.3.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer.Microwaves although not available in rooms may be available upon request, please feel free to reach out to us any time with any questions or concerns in regard to your stay so that we may accommodate accordingly. Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager

10/10 Loistava

caitlyn

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff was amazing very nice and accommodating.
Omar M. vastasi 6.3.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. I will be happy to let our team know how great their service was to you during your stay as well.Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager

10/10 Loistava

Abbas

Yöpyi 1 yön maaliskuussa 2024
Omar M. vastasi 24.3.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Gemma

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean hotel! Friendly staff. Great coffee! I was pleasantly surprised!
Yöpyi 1 yön maaliskuussa 2024
Omar M. vastasi 4.3.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager

10/10 Loistava

Tennille, River Forest

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
2nd time visiting and I enjoyed the stay again very much
Yöpyi 2 yötä tammikuussa 2024
Omar M. vastasi 28.2.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. We always appreciate a returning guest. Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager

10/10 Loistava

nora

Yöpyi 1 yön helmikuussa 2024
Angel Quezada Front Office Manager vastasi 21.3.2024
Dear Nora,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Shawn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and very nice.
Yöpyi 1 yön helmikuussa 2024
Omar M. vastasi 28.2.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. I will be happy to let our team know how great their service was and how content you were with our cleanliness. Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager

8/10 Hyvä

Walter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was amazing. Very kind and courteous. Extremely clean. Have resaurants nearby if you dont want to leave the area.
Yöpyi 2 yötä helmikuussa 2024
Omar M. vastasi 28.2.2024
On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our effort toward making each guest experience one that is worth experiencing again. I will be happy to let our team know how great their service was to you during your stay as well and the mention of convenience of our restaurants to our team. Your loyalty is a key element toward making our hotel a success, so I do hope you continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again. Sincerely,Omar MedinaAssistant Front Office Manager Hotel Arista

10/10 Loistava

Jonbenet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was amazing, The property was beautiful and clean. I will definitely stay here again.
Yöpyi 1 yön helmikuussa 2024
Angel Quezada Front Office Manager vastasi 24.2.2024
Dear Jonbenet,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Chastity

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bed could be a little softer but overall an excellent stay. Will stay again.
Yöpyi 3 yötä helmikuussa 2024
Angel Quezada Front Office Manager vastasi 23.2.2024
Dear Chastity,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. My most sincere apologies for your lack of comfort with our beds. We have mattress toppers available here which can be placed on the mattress to make them softer. We have updated your profile with your room preference, and we will work harder to ensure your room satisfaction upon your next visit.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Royacr

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The deluxe suite was absolutely incredible. Everything about the room was amazing and could not have picked a better place to stay. Worth every dollar!
Yöpyi 1 yön helmikuussa 2024
Angel Quezada Front Office Manager vastasi 23.2.2024
Dear, Royacr,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Jaylene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Angel Quezada Front Office Manager vastasi 21.3.2024
Dear Jaylene,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Uday

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Angel Quezada Front Office Manager vastasi 21.3.2024
Dear Uday,On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

6/10 OK

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Everything was great except the bathtub did not work
Yöpyi 1 yön helmikuussa 2024
Angel Quezada Front Office Manager vastasi 12.2.2024
Dear Daniel,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Hotel Arista, we apologize for the concerns you have about your experience at this hotel. I have addressed the tub not working properly with our engineering team here and I am truly sorry for any inconvenience we caused for you. As a gesture of goodwill, I would like to invite you back to Hotel Arista with a complimentary upgrade to any of our suites. When you are ready to make another reservation, please contact the hotel directly to ensure we take special care of your needs and that an upgrade to our suite accommodation is given to you. I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

6/10 OK

Shelley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Sadly Disappointed
The room overall was very nice & clean. I've never stayed any where including my own bed that there is no flat sheet. I have to have a flat sheet because i constantly get hot flakes throughout the night and kick my duvet/ blanket off but need to have something to cover with like a flat sheet. The pillows weren't supportive and very uncomfortable. I had to sleep on the couch with a robe to cover me, which was much better than the terrible mattress. It says the mattress is a pillow to but this was no pillow top mattress. The mattress was extremely firm which made it painful for me to sleep on. Trying to figure out how to watch the TV was a little frustrating because if a station didn't come in it went to a icon screen to choose from. Why can't you just flip through the stations easily? I think you should consider soundproofing the water closet. It isn't something anyone needs to hear their significant other doing.
Yöpyi 1 yön helmikuussa 2024
Angel Quezada Front Office Manager vastasi 12.2.2024
Dear Shelley, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Hotel Arista, we apologize for the concerns you had about your experience at this hotel. We will be working diligently to correct these issues and I am grateful you brought them to our attention. I have put notes in your profile, allowing us to make your next stay more to your liking. As a gesture of goodwill, I would like to invite you back to Hotel Arista with a complimentary upgrade to any of our suites. When you are ready to make another reservation, please contact the hotel directly to ensure we take special care of your needs and that an upgrade to our suite accommodation is given to you. Please note, that we have also added notes of this to your profile with us. Please accept our apology and we hope to see you again when your travels bring you back to the area. If you would like to discuss your experience further, please don't hesitate to contact me directly at the phone number listed below.

8/10 Hyvä

Robert

Yöpyi 2 yötä helmikuussa 2024
Angel Quezada Front Office Manager vastasi 21.3.2024
Dear Robert, On behalf of all the team members at Hotel Arista, I want to thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback that our guests may offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is a key element toward making our hotel a success, so I do hope you will continue to make Hotel Arista your destination property while in our great city. If I can be of any future service, please feel free to reach out to me. I wish you a great week and thank you again.

10/10 Loistava

Jamie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Angel Quezada Front Office Manager vastasi 5.2.2024
Dear Jamie,We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff here at the Hotel Arista, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Great experience, where’s my deposit ?
Was a great experience however my deposit was kept for an unknown reason. My bank and I are still looking into it.
Yöpyi 1 yön tammikuussa 2024
Angel Quezada Front Office Manager vastasi 3.2.2024
We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. In regard to your deposit, please reach out, I would like to clarify any questions or concerns you may have.

2/10 Hirveä

Tarishea

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I booked the property on Expedia. The price online was $162 online but when I got to the hotel they told me it’s $487. They said it was a $250 incidental fee that’s refundable. However I still ended up paying more than $200. On top of that I didn’t hear them telling the white couple next to me about an incidental fee. It put a damper on my visit and I ended up not enjoying my stay.
Yöpyi 1 yön tammikuussa 2024
Angel Quezada Front Office Manager vastasi 3.2.2024
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Hotel Arista, we apologize for your poor experience at this hotel. I am truly sorry for any inconvenience we may have caused you. Regarding your concerns about the incidental fee, all guests are required to have a 250 deposit at all times when staying at our property. This fee was explained to you during your check-in as you mentioned and during your checkout when initially booking the reservation for our hotel on the Expedia website. Again, I apologize for your poor experience at this hotel and hope that we can meet or exceed your expectations upon your next visit.

10/10 Loistava

Alejandra

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Julianna was great with her customer service and made our check in experience great!
Yöpyi 1 yön tammikuussa 2024
Omar M. vastasi 28.1.2024
On behalf of all the team members at Hotel Arista, I thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback our guests offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is crucial to making our hotel a success, so I hope you will continue to make Hotel Arista your destination property while in our great city. Sincerely,Omar Medina,Assistant Front Office Manager

8/10 Hyvä

ann

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Angel Quezada Front Office Manager vastasi 26.1.2024
Dear Ann,We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff here at the Hotel Arista, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Loistava

Jeremy

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Warm Nights Brutal Cold Days
Always Amazing
Yöpyi 1 yön tammikuussa 2024
Omar M. vastasi 17.1.2024
On behalf of all the team members at Hotel Arista, I thank you for your outstanding feedback during your recent stay with us. We strive for consistent excellence, so we certainly appreciate any feedback our guests offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again.Your loyalty is crucial to making our hotel a success, so I hope you will continue to make Hotel Arista your destination property while in our great city. Sincerely,Omar Medina,Assistant Front Office Manager