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Arvostelut: Kimpton Gray Hotel, an IHG Hotel

4.5 out of 5
Kimpton Gray Hotel, an IHG Hotel
122 West Monroe Street, Chicago, IL

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 774 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 148 kautta 1000 arvostelua" "
Arvosana 6 - OK. 41 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 26 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 11 kautta 1000 arvostelua" "

9,6/10

Siisteys

9,6/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sonia

Matkusti ryhmän kanssa, Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
One of my favorite stays I’ve ever had in the city! Within walking distance or short Uber rides to most popular tourist attractions. The staff was definitely a highlight though, very attentive and responsive throughout our stay.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Lisa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful hotel chosen for access to metro stations. Easy 30 minute ride on the orange line from Midway. Also, only a few blocks from the Red line which takes us out to our daughter's apartment. Our room was recently updated and felt serene and well thought out. My husband used the gym and said it was perfectly adequate. The area is somewhat of a restaurant desert during the weekend but we had plans for most meals so that was not much of a problem. The staff were helpful and lovely. We were well taken care of. Housekeeping is efficient and detailed. We did have a problem in The Fillmore (restaurant on the property) but it seemed there must have been a staffing issue. We left after an hour with no food and no indication of when it would arrive. It was an off hour so we would try again on another visit. We will definitely be back to stay.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Natalie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location was convenient and walking distance to so many restaurants and attractions. We don’t move our car all weekend.
Yöpyi 2 yötä toukokuussa 2024
Kimpton Gray Front Desk vastasi 26.5.2024
Thank you for staying with us. We are happy to know that it was a 5-star experience. We look forward to seeing you again.

10/10 Loistava

Scott

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
easy access to the West Loop.
Yöpyi 1 yön toukokuussa 2024
Kimpton Gray Front Desk vastasi 24.5.2024
Thank you for staying with us. We are thrilled that it was a 5-star experience.

10/10 Loistava

Tron

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

PABLO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
El restaurante malo y mal servicio
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Katie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Klea

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great experience
Yöpyi 1 yön toukokuussa 2024
Kimpton Gray Front Desk vastasi 17.5.2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to hosting your visit again.

8/10 Hyvä

Tina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Kimpton Gray Front Desk vastasi 9.5.2024
We are happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Loistava

Alexis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great! They didn’t direct us well for the location of the parking garage. That was my only complaint.
Yöpyi 2 yötä huhtikuussa 2024
Roderica - Assistant Front Office Manager vastasi 29.4.2024
Thank you so much for the great review Alexis!! My apologies for dropping the ball and not providing details on the parking garage. But we hope to see you again soon!

8/10 Hyvä

Erika

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Love staying at the Kimpton chain. Property was beautiful, rooms were spacious maybe a little dated but overall excellent stay!
Yöpyi 2 yötä huhtikuussa 2024
Roderica - Assistant Front Office Manager vastasi 29.4.2024
Thank you so much for the awesome review Erika!! We look forward to your next stay and the opportunity to earn a 5 out of 5!!

10/10 Loistava

Jessica Pearl

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä huhtikuussa 2024
Roderica - Assistant Front Office Manager vastasi 29.4.2024
Thank you so much for the great review Jessica! We look forward to hosting you again in the future!

8/10 Hyvä

Patrick

Yöpyi 3 yötä huhtikuussa 2024
Kimpton Gray Front Desk vastasi 17.5.2024
Thank you for staying with us. We are happy to know that you enjoyed your stay with us.

6/10 OK

Lisa

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great amenities within the lobby, however, rooms could use an upgrade; despite the quaint theme.
Yöpyi 3 yötä huhtikuussa 2024
Kimpton Gray Front Desk vastasi 19.4.2024
Thank you for staying with us. We are glad that you enjoyed your stay for most part. We will be happy to provide a different room type if you plan a future visit.

10/10 Loistava

Alexis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Roderica - Assistant Front Office Manager vastasi 22.4.2024
Thank you so much for the great review Alexis!! We look forward to your next stay!

10/10 Loistava

Alexis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay! Love the social hour, complimentary wine is a plus.
Yöpyi 1 yön huhtikuussa 2024
Kimpton Gray Front Desk vastasi 17.4.2024
Thank you for staying with us. We are thrilled that it was a 5-star experience.

10/10 Loistava

Leanna

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is clean and pretty. The smell is very pleasant, like expensive roses. There is free water infused with fruit near the check in desk that was always readily available as well as coffee and hot chocolate in the morning (all free of charge). There is also a restaurant located in the first floor that has very reasonable prices with good portion sizes. Shops, restaurants, and drug stores are all within a 5-10 minute ish walking radius. The trump tower and art museum is also within walking distance. There were protests in the area (downtown) but that didn’t take away from the experience. I would stay here again.
Kimpton Gray Front Desk vastasi 17.4.2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to hosting you again.

10/10 Loistava

catrin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect hotel in a great accessible area. Staff and service and room couldn’t have been better
Yöpyi 1 yön huhtikuussa 2024
Roderica - Assistant Front Office Manager vastasi 14.4.2024
Thank you so much for the kind words regarding our property and staff Catrin! I'm happy that you had a wonderful experience during your stay with us! We hope to see you again soon!

10/10 Loistava

griselda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were able to check in earlier and check out later. Lots to do within a 20 minute walk. Customer service was excellent. Very nice and clean. Additionally, we needed some indigent items and they were provided to us. Will definitely stay here again.
Yöpyi 3 yötä huhtikuussa 2024
Roderica - Assistant Front Office Manager vastasi 14.4.2024
Thank you so much for the great review Griselda! I'm glad we were able to accommodate an early check-in and late checkout for you! We look forward to hosting you during your next stay in Chicago!

10/10 Loistava

claudia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel 10/10
Yöpyi 2 yötä maaliskuussa 2024
Roderica - Assistant Front Office Manager vastasi 7.4.2024
Wow! Thank you so much for the great review Claudia! We are so honored to have earned a 5 out of 5! Please join us again during your next stay in Chicago!

10/10 Loistava

Rebekah

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Alexis vastasi 3.4.2024
Thanks for the review Rebekah!

10/10 Loistava

Preetjit

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was very clean and beautiful. Ambience was great! Social hour & morning tea/coffee bar was awesome!
Yöpyi 1 yön maaliskuussa 2024
Alexis vastasi 3.4.2024
Thanks for the review Preetjit! so thrilled to hear you enjoyed your stay and was able to enjoy social hour too!

10/10 Loistava

Larisa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
10/10 !
Yöpyi 1 yön maaliskuussa 2024
Alexis vastasi 3.4.2024
Thanks for the review Larisa!

10/10 Loistava

Gabriel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Thank you for the free stay.
Yöpyi 1 yön maaliskuussa 2024
Kimpton Gray Front Desk vastasi 30.3.2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 Loistava

Britanni

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was friendly, room was clean. I enjoyed my stay!
Yöpyi 1 yön maaliskuussa 2024
Kimpton Gray Front Desk vastasi 30.3.2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 Loistava

Jane

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Kimpton Gray Front Desk vastasi 30.3.2024
We are thrilled that you enjoyed your stay with us and that it was a 5-star experience. We look forward to seeing you again.

10/10 Loistava

Taylor

Yöpyi 1 yön maaliskuussa 2024
Roderica - Assistant Front Office Manager vastasi 14.4.2024
Thank you so much for the awesome review Taylor! We look forward to hosting you during your next stay in Chicago!

10/10 Loistava

Chelsea

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place for a night getaway. A little pricey but worth it. IMO
Yöpyi 1 yön maaliskuussa 2024
Alexis vastasi 25.3.2024
Thanks for the review Chelsea! So thrilled to hear you enjoyed your stay!

10/10 Loistava

Patricia

Yöpyi 1 yön maaliskuussa 2024
Roderica - Assistant Front Office Manager vastasi 7.4.2024
Thank you so much for the review Patricia! We are so honored to have earned a 5 out of 5! We look forward to hosting you again soon!

10/10 Loistava

Rachael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Of course it was a lovely Kimpton property per usual but the staff was so friendly and kind. Thank you guys!
Yöpyi 1 yön maaliskuussa 2024
Alexis vastasi 18.3.2024
Thanks Rachael for the kind words! Hope to host you again soon

10/10 Loistava

Kendall

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I knew a Kimpton concept was great, but this one took it up a notch! Daily texts asking if everything was up to standards, providing anything we failed to pack and the cute pre-packed ice was amazing! I loved the location, staff and amenities!
Yöpyi 3 yötä maaliskuussa 2024
Kimpton Gray Front Desk vastasi 13.3.2024
Thank you for staying with us. We are thrilled that it was a 5-star experience. We look forward to seeing you again!

8/10 Hyvä

Kayla

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My biggest problem was no free wifi
Yöpyi 1 yön maaliskuussa 2024
Roderica - Assistant Front Office Manager vastasi 11.3.2024
Thank you so much for taking the time to tell us about your experience. We truly are honored to have earned a 4 out of 5! And if you join IHG One rewards you can get complimentary wifi at all IHG hotels!

10/10 Loistava

Ted

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property! Right in the heart of Chicago within walking distance of restaurants & shops. Will definitely stay again.
Yöpyi 1 yön maaliskuussa 2024
Roderica - Assistant Front Office Manager vastasi 11.3.2024
Thank you so much for the great review Ted! We truly are honored to have earned a 5 out of 5! We look forward to hosting you again in the future!

10/10 Loistava

Courtney

Yöpyi 1 yön maaliskuussa 2024
Alexis vastasi 3.4.2024
Thanks for the review courtney!

10/10 Loistava

Wanda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel with clean and spacious room. The hotel itself is very quiet with the occasional street noise from the windows on a lower floor, understandable being in the middle of the city. Very close to train station, food, convenient stores.
Yöpyi 3 yötä helmikuussa 2024
Alexis vastasi 5.3.2024
Thanks for the review Wanda! So thrilled to hear you enjoyed your stay and was able to experience Chicago!

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kimpton great,book direct
The kimpton grey was great,great service and super friendly. I have been going through hotels/ Expedia for a while and think I am going to stop, because it seems can get same rate with less third party hassles. Reserved a king room through hotels, and it comes across as "whatever is available." And ended up with a queen.
Yöpyi 1 yön helmikuussa 2024
Alexis vastasi 5.3.2024
Thanks for the review! We are so thrilled to hear you enjoyed your stay and was able to meet the team! Hope to host you again soon!

10/10 Loistava

Emily

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Kimpton Gray Front Desk vastasi 25.2.2024
Thank you for staying with us. We are thrilled that it was a 10-star experience. We look forward to hosting you again.

10/10 Loistava

Benjamin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice place
Yöpyi 1 yön tammikuussa 2024
Kimpton Gray Front Desk vastasi 25.2.2024
Thank you for staying with us. We are happy to know that it was a 5/5 experience! We look forward to an opportunity to host you again.

10/10 Loistava

Romy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2024
Kimpton Gray Front Desk vastasi 25.2.2024
Thank you for staying with us. We are thrilled that it was a 10 out of 10 experience. We look forward to hosting you again.

10/10 Loistava

Melissa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service. Clean, modern, classy rooms. The hotel is just lovely.
Yöpyi 1 yön helmikuussa 2024
Alexis vastasi 19.2.2024
Thanks for the review Melissa! So glad to hear you enjoyed your stay and was able to experience the Gray! Hope to host you again soon

6/10 OK

Shireen, Bowie

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Hotel was nice, but room was close to elevators and lots of noise and acoustics were not good. Also quite expensive room and did not allow for a late check out and only gave us 30 min. Also at check in-made us wait when then person behind the check in did not greet us or tell us she would be with us in a bit, awkward and not good customer service
Yöpyi 1 yön helmikuussa 2024
Alexis vastasi 19.2.2024
Hi Shireen, Thanks for the review and comments. We will be sure to review with the team and be sure that does not happen again. Hope you find your self in Chicago again soon and give us a second chance.

8/10 Hyvä

Jade

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great experience!
Yöpyi 1 yön helmikuussa 2024
Front Desk vastasi 17.2.2024
Hi Jade, Thank you so much for Choosing the Kimpton Gray we are very happy your experience was great! We hope to see you again soon

10/10 Loistava

Shilesh

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel for business travel in particular. Really liked the staff and the gym was great. Nice, clean and spacious rooms!
Yöpyi 2 yötä helmikuussa 2024
Roderica - Assistant Front Office Manager vastasi 13.2.2024
Thank you so much for the great review Shilesh! We are so honored to have earned a 5 out of 5! We look forward to hosting you during your next stay in Chicago!

8/10 Hyvä

Maurice

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Need bench in shower
Yöpyi 2 yötä helmikuussa 2024
Roderica - Assistant Front Office Manager vastasi 13.2.2024
Thank you so much for taking the time to tell us about your experience Maurice! We greatly appreciate it. We look forward to the chance to host you again and earn a 5 out of 5 next time!

10/10 Loistava

Noelle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved staying at the Kimpton Gray, beautiful restored property with several restaurants onsite. Very clean, friendly & helpful staff
Yöpyi 1 yön helmikuussa 2024
Front Desk vastasi 17.2.2024
Hello Noella, We appreciate your feedback and are delighted to know you enjoyed your stay with us. We hope to see you again soon.

10/10 Loistava

Camila

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I would love to stay at the hotel again.
Yöpyi 2 yötä helmikuussa 2024
Kimpton Gray Front Desk vastasi 5.2.2024
Thank you for staying at the Gray! It was a pleasure having you with us and we look forward to an opportunity to serve you again in the future!

10/10 Loistava

Megan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was incredibly helpful and welcoming!
Yöpyi 4 yötä tammikuussa 2024
Kimpton Gray Front Desk vastasi 5.2.2024
Thank you for staying with us and for your kind words. It was a pleasure having you with us. We look forward to an opportunity to host your visit again.

10/10 Loistava

Imani

Yöpyi 1 yön tammikuussa 2024
Alexis vastasi 30.1.2024
Thanks for the review Imani! We are so thrilled to hear you enjoyed your stay!

6/10 OK

Jorden

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Overall, the hotel was nice and we liked the bar staff. The front desk person who checked us in was friendly but I’m a little surprised that it was impossible to get some coffee past 6pm on a Saturday. The sign in my bathroom said they can bring you a coffee maker- but the front desk person told us that there was no way. I’m just not sure why I spent so much money for a night stay if I can’t even get a coffee maker, cheaper hotels have them? I’m sort of not convinced that it would be worth the money to book a hotel like this again, you’re really not getting much beyond a slightly nicer, but still outdated environment and overpriced drinks / limited food options.
Yöpyi 1 yön tammikuussa 2024
Alexis vastasi 29.1.2024
Good Morning Jorden, I first off want to apologize for the lack of coffee delivery on a Saturday morning. We will be talking to the overnight team to be sure the communication will be delivered correctly. We are so sorry, we have these items available and will work on training. Please reach out to me if you choose to stay in Chicago, we would love to make it right for next time.

8/10 Hyvä

David

Yöpyi 2 yötä tammikuussa 2024
Alexis vastasi 29.1.2024
Thanks for the review David! Hope to host you agian soon and hope to get a 10/10 next time!