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Arvostelut: SureStay Hotel by Best Western Christiansburg Blacksburg

2.5 out of 5
SureStay Hotel by Best Western Christiansburg Blacksburg
Ponderosa Drive, 135, Christiansburg, VA

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 412 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 367 kautta 1003 arvostelua" "
Arvosana 6 - OK. 131 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 53 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 40 kautta 1003 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Eric

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
C
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Michael

Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was better than I expected. Quiet, convenient, and close to many shopping centers.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

robin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Hotel Team vastasi 21.5.2024
We're delighted to hear that you had a wonderful stay with us! Providing exceptional experiences for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Your kind words mean a lot to us, and we truly appreciate your positive feedback. If there's anything else we can do to enhance your stay or if you plan to visit again in the future, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay!

10/10 Loistava

Paul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Indoor corridors are always a must for rainy weather! The only thing that was awkward was the luggage carts - both the ones I used had problems rolling - something to do with the wheels.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Randy, Naugatuck

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
can use some updating in the rooms and make sure everything works.
Yöpyi 1 yön toukokuussa 2024
SureStay vastasi 21.5.2024
We're delighted to hear that you had a wonderful stay with us! Providing exceptional experiences for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Your kind words mean a lot to us, and we truly appreciate your positive feedback. If there's anything else we can do to enhance your stay or if you plan to visit again in the future, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay!

4/10 Huono

Barbara

Could not sign in early without paying an extra $50. Room was flooded by the air conditioner when we returned from dinner They sent instead of towels, a bunch of rags I will be sure not to stay here again
Yöpyi 1 yön toukokuussa 2024
Hotel Team vastasi 21.5.2024
We're genuinely sorry to hear that your experience with us didn't meet your expectations. Your satisfaction is incredibly important to us, and we take your feedback seriously. We would like to learn more about your specific concerns so that we can address them promptly and make things right. Please reach out to us directly so that we can discuss your experience further and work towards a resolution. Your feedback is invaluable to us as we continuously strive to improve our services. Thank you for bringing this matter to our attention.

8/10 Hyvä

Susan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Hotel Team vastasi 21.5.2024
We're delighted to hear that you had a wonderful stay with us! Providing exceptional experiences for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable. Your kind words mean a lot to us, and we truly appreciate your positive feedback. If there's anything else we can do to enhance your stay or if you plan to visit again in the future, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay!

8/10 Hyvä

SRINIVASA, Ashburn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Hotel vastasi 14.5.2024
Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your stay. Your feedback is truly appreciated, and we look forward to welcoming you back again soon!

2/10 Hirveä

Patricia

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place is terrible! Wasn’t told until I got to the property that it’s an extra $50 fee for early check in and that was after she told me the rooms were ready. Charging $50 to just go in and drop my suitcase is ridiculous! My parents room was flooded and all they did was put towels down. Never offered to move them to another room. My room the toilet handle was broken and the shower dial to turn the water on was broken. Never again!! Manager submitted our complaints to the former owner for possible reimbursement being that I booked under the former owner’s
Yöpyi 1 yön toukokuussa 2024
Hotel vastasi 10.5.2024
I'm really sorry to hear about your disappointing experience. It sounds like there were several issues that impacted your stay negatively, from unexpected fees to maintenance problems and a lack of satisfactory response from the staff. It's definitely frustrating when your expectations aren't met, especially when you're paying for a service.The hotel did not charge you the 50 and the room was not flooded after inspection. If you haven't already, it might be worth reaching out to the current management directly to express your concerns and see if they can offer any resolution or compensation for the inconveniences you faced. Hopefully, they'll take your feedback seriously and work to improve the situation for future guests.

8/10 Hyvä

vivian, newport news

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean and great value
Yöpyi 1 yön toukokuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

6/10 OK

Kerry

Tv didn’t work
Yöpyi 1 yön toukokuussa 2024
Hotel vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice clean, safe, and convenient hotel to I81 or 460.
Yöpyi 1 yön toukokuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Hyvä

Malcolm

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
just slept one night, no issues
Yöpyi 1 yön huhtikuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

6/10 OK

Ya

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staffs are very loud in the early morning, woke me up before the alarm. Please ask for a room away from the lobby area.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Team vastasi 10.5.2024
I'm sorry to hear that your sleep was disrupted by noise from the staff in the early morning. It's important for hotels to maintain a peaceful environment for their guests, especially during sleeping hours. Thank you for the tip about requesting a room away from the lobby area to avoid similar disturbances in the future. I hope your next stay will be more restful.

6/10 OK

Deborah

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was adequate for our needs.
Yöpyi 3 yötä huhtikuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

10/10 Loistava

Denise

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stayed 4 nights to do some hiking. Staff was super friendly, I got a room without a fridge by mistake but they accommodated me by offering their employee fridge for two small items..very clean and comfortable.. highly recommend.
Yöpyi 4 yötä huhtikuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

10/10 Loistava

Thomas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good value for the money and very clean.
Yöpyi 1 yön huhtikuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Hyvä

Deborah

Yöpyi 1 yön huhtikuussa 2024
Thank you vastasi 14.5.2024
Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your stay. Your feedback is truly appreciated, and we look forward to welcoming you back again soon!

8/10 Hyvä

Brooke

Yöpyi 3 yötä huhtikuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

4/10 Huono

Ryan

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The tv and/or remote did not work properly both days and the hair dryer also did not work.
Yöpyi 2 yötä huhtikuussa 2024
SureStay vastasi 16.4.2024
We're sorry to hear about the issues you encountered with the TV, remote, and hair dryer during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate these matters further and take the necessary steps to ensure they are resolved promptly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Hyvä

Kelly

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room had a broken security lock and there is a space between the door and molding Could easily sit in the room Also, the room had a slight odor
Yöpyi 2 yötä huhtikuussa 2024
Hotel Team vastasi 16.4.2024
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Rest assured, we take matters of security and cleanliness very seriously, and we will address these issues promptly to ensure they are resolved. Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. Please don't hesitate to reach out if there's anything else we can do to improve your experience.

10/10 Loistava

Robert

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice, comfortable beds, and clean room. Staff was very friendly.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Team vastasi 16.4.2024
We're delighted to hear that you had a pleasant stay with us! Thank you for sharing your experience and for highlighting our comfortable beds, clean rooms, and friendly staff. We strive to provide exceptional service, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon!

6/10 OK

Kijun

Hyvää: Siisteys
Overall good place, most of them easy access especially VT campus, and it is in the reasonable price
Yöpyi 1 yön huhtikuussa 2024
Hotel vastasi 16.4.2024
Thanks a bunch for your kind words! We're thrilled you had a great experience with us. Looking forward to serving you again soon!Best,

10/10 Loistava

Stephanie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We were in town for spring family weekend at Virginia Tech and this hotel was perfect! We were a short drive from campus (about 10 minutes), staff was friendly, room was spacious (two queens) and I appreciate the grab and go breakfast in the mornings. Would definitely stay here again on our next visit!
Yöpyi 2 yötä huhtikuussa 2024
Hotel Team vastasi 16.4.2024
Thank you so much for your wonderful review! We're thrilled to hear that our hotel was the perfect fit for your spring family weekend at Virginia Tech. It's great to know that you found our location convenient, our staff friendly, and enjoyed our spacious rooms and grab-and-go breakfast. We can't wait to welcome you back on your next visit to the area!

8/10 Hyvä

Ahmed

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I think having more breakfast options would be a very big plus.
Yöpyi 2 yötä huhtikuussa 2024
SureStay vastasi 16.4.2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the pleasant surroundings and found our rooms and hotel to be clean and spacious. We look forward to welcoming you back in the future!

8/10 Hyvä

Donovan, Waldorf

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good area around the property. The rooms and hotel are clean and spacious.
Yöpyi 1 yön huhtikuussa 2024
SureStay vastasi 16.4.2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the pleasant surroundings and found our rooms and hotel to be clean and spacious. We look forward to welcoming you back in the future!

2/10 Hirveä

andrew

We booked on line to stay at Surestay in Butte Montana so I paid for reservation to find out there is no such hotel in Butte. So I called in to reservations and explained. She said sorry can’t cancel your room so we were out 125.00. Wow very upset.
Yöpyi 1 yön huhtikuussa 2024
SureStay vastasi 13.4.2024
Hello AndrewThank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations.We understand that unforeseen circumstances can arise, and we regret any inconvenience you experienced. We appreciate your understanding regarding our cancellation policy. It allows us to maintain the high level of service and amenities that our guests expect.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We have taken note of your concerns and will address them promptly to ensure that future guests do not encounter similar issues.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,

4/10 Huono

Dariush

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
There was a smell of mold, and the smell of things to clear smell. But I think it was OK for the price.
Yöpyi 1 yön huhtikuussa 2024
SureStay vastasi 13.4.2024
Dariush,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that overall, your stay met your expectations, especially considering the value you found in our accommodations.We apologize for any inconvenience caused by the smell of mold. Ensuring a comfortable and pleasant environment for our guests is of utmost importance to us, and we will promptly address this matter to prevent any recurrence.Your comments are invaluable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further concerns or feedback, please do not hesitate to reach out to us directly.Warm regards,

8/10 Hyvä

Rosemarie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was clean but did have a funny smell when we got there. The air was off so once we put that on it seemed to clear up. They should’ve had that taken care of prior to arrival.
Yöpyi 2 yötä huhtikuussa 2024
SureStay vastasi 8.4.2024
Thank you for your feedback. We apologize for any inconvenience caused by the initial smell in the room. We'll address this with our team to ensure a more seamless experience for future guests. We're glad to hear that turning on the air helped clear it up, and we appreciate your understanding. We hope to welcome you back for an even better stay in the future.

8/10 Hyvä

Kim

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good value.
Yöpyi 1 yön huhtikuussa 2024
Hotel Team vastasi 8.4.2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!

6/10 OK

Thomas

Yöpyi 1 yön huhtikuussa 2024
Hotel Team vastasi 10.5.2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Hyvä

Trung

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything is good
Yöpyi 1 yön huhtikuussa 2024
Hotel Team vastasi 8.4.2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!

8/10 Hyvä

Lorelei, Germantown

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
-
Yöpyi 1 yön huhtikuussa 2024
SureStay vastasi 8.4.2024
We truly appreciate your positive feedback! It brings us joy to know that you enjoyed your experience with us. We can't wait to have the pleasure of hosting you again soon!

10/10 Loistava

Kelley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Hotel Team vastasi 8.4.2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!

4/10 Huono

Sarah

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
SureStay vastasi 8.4.2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we're committed to making improvements based on your comments. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything specific we can do to make amends or if you have any further feedback, please feel free to reach out to us directly. We're here to ensure your next visit exceeds your expectations. Thank you for your understanding and support.

6/10 OK

Maria

Hyvää: Henkilökunta ja palvelu
It was on
Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 1.4.2024
We're sincerely sorry to hear about your experience. Your feedback is invaluable to us, and we're committed to making things right. Please reach out to our team directly so we can address your concerns and ensure your next stay exceeds expectations. We truly value your patronage.

10/10 Loistava

Mark

Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 16.4.2024
Hello Mark,Thanks a bunch for your kind words! We're thrilled you had a great experience with us. Looking forward to serving you again soon!Best,

2/10 Hirveä

Ashley

Yöpyi 2 yötä maaliskuussa 2024
SureStay vastasi 13.4.2024
Ashley,Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations.Your satisfaction is incredibly important to us, and we would like to understand more about your experience to address any issues you encountered. Could you please provide us with further details about what went wrong during your stay?Your input is invaluable as it helps us identify areas for improvement and ensures that future guests have a more enjoyable experience. We sincerely apologize for any inconvenience you experienced and would greatly appreciate the opportunity to make things right.Please feel free to reach out to us directly with any additional feedback or concerns you may have. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.Warm regards,

8/10 Hyvä

Martha

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room was clean.
Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 1.4.2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

6/10 OK

Camila

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I felt safe, staff was very nice and the room was somewhat small, but clean and comfortable. No mini-fridge in the room I was in, bring a small cooler if you need to keep some things cold.
Yöpyi 1 yön maaliskuussa 2024
SureStay vastasi 1.4.2024
We're genuinely sorry to hear about your experience and deeply apologize for the inconvenience caused. Maintaining a high standard of cleanliness and comfort is paramount to us, and we're committed to investigating and rectifying the issues you encountered. Please connect with us directly so we can address your concerns promptly and ensure a much-improved experience should you choose to give us another chance.

10/10 Loistava

Muthukumar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location whoever visits VT
Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 1.4.2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

8/10 Hyvä

Matthew, Morrisville

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely staff- perfect stop off-
Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 1.4.2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

8/10 Hyvä

Mary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very comfortable stay. Only criticism is that you could hear traffic from the road sometimes. We were still able to sleep so not that bad.
Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 1.4.2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

10/10 Loistava

Ryan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Comfortable, easy access, nice place
Yöpyi 1 yön maaliskuussa 2024
Hotel Team vastasi 1.4.2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!

2/10 Hirveä

Lea

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
We could not stay at this hotel. We left after looking at two different rooms on different floors. Both rooms had wrinkled sheets on the beds. The first room had a stained pillowcase and trash on the floor. The second room had a cockroach leg on the bed and hair on a wrinkled pillowcase. These rooms did not look like they had been cleaned or taken care of. It was not a place that I wanted to sleep or my kids to sleep.
Yöpyi 2 yötä maaliskuussa 2024
Hotel Team vastasi 1.4.2024
We're deeply troubled to hear about your experience and sincerely apologize for the unacceptable conditions you encountered. This does not reflect the high standards we strive to uphold. Your feedback is invaluable, and we're taking immediate action to address these issues with our housekeeping team to prevent recurrence. Please reach out to us directly so we can make this right and hopefully regain your trust in our hotel.

8/10 Hyvä

Joanne

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön maaliskuussa 2024
SureStay vastasi 1.4.2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!

10/10 Loistava

Amanda

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy to get to
Yöpyi 1 yön helmikuussa 2024
SureStay vastasi 1.4.2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!

8/10 Hyvä

Jamie, Pulaski

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Property, would be nice to have room with hot tubs, but I digress. Consider staying here. The hibachi beside the hotel is very good as well
Yöpyi 1 yön tammikuussa 2024
SureStay vastasi 1.4.2024
Thank you for your feedback! We're delighted you enjoyed your stay with us and appreciated the nearby dining options. We'll certainly consider your suggestion regarding hot tubs. Looking forward to welcoming you back soon!

10/10 Loistava

Brenona

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It's an older hotel but clean with friendly staff. The TV was fuzzy, which cleared if you toggled the wires on the box.
Yöpyi 1 yön helmikuussa 2024
SureStay vastasi 26.2.2024
Brendan,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!

10/10 Loistava

Hassan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
SureStay vastasi 26.2.2024
Hassan,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!