Sisäuima-allas

Arvostelut: DoubleTree by Hilton Cleveland - Independence

4 out of 5
DoubleTree by Hilton Cleveland - Independence
6200 Quarry Lane, Independence, OH

Arvostelut

6,6
Arvosana 10 - Loistava. 260 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 232 kautta 1003 arvostelua" "
Arvosana 6 - OK. 197 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 141 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 173 kautta 1003 arvostelua" "

7,2/10

Siisteys

7,6/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

6,8/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Martine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Les gens très courtois et souriants
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Charis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love the pool area
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Donald

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was treated very rude by front desk staff accused my children of stealing.bed sheet nasty my daughter got hives in the face and body from beds
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Jennifer

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
A great place for us to stay while visiting family. Friendly staff & very clean facility.
Yöpyi 3 yötä toukokuussa 2024

6/10 OK

Marvin

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was very disappointed with my stay this weekend. I called 10 hrs before my check in for an early check in and was told I would receive early check in. Once I get there I’m told I couldn’t check in early. I’m already extremely tired so I come back at my scheduled time and was then told that I couldn’t check in because there was an issue with there washers. After 2 hours of waiting to check in my day ways ruined, the plans I had for the day went out of the window because I couldn’t check in and prepare. I was highly disappointed
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Bryana

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
People kept slamming doors all night, there was some sort of party and music and loud obnoxious people kept going up and down the hall ways. The pool was rowdy and overcrowded. The hot tub had loose gravel and it was painful and scratchy. It was just overall run down. Maybe in the future let your customers know if there was a party going on.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Russell

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The facility is beautiful. The staff courteous and attentive. There were a couple of maintenance items needing attention and they were promptly addressed and corrected. Could not ask for more. Now the room gets a 5 star
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Portia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay the night. The short walk to The Winking Lizard is a plus. The elevators seem to be broken each time though.
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Manjith

Liikematkailija
Not worth the money.
Yöpyi 2 yötä huhtikuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
Thank you for your feedback. We value your input and would like to understand more about your experience. Please feel free to share any additional details or concerns so that we can address them accordingly. Your satisfaction is important to us, and we are here to ensure that you receive the value you deserve.

4/10 Huono

Saliah

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The inside is nice but once I got to my room it wasn’t very clean the and the next morning I was going to shower to find out the shower handle doesn’t even work luckily it was around check out time so I was just happy to leave.
Yöpyi 1 yön huhtikuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues in your room and the inconvenience with the shower handle. This is not the standard of service we aim to provide, and we are taking immediate steps to address these issues to ensure they do not recur. We appreciate your feedback as it helps us improve our services for all our guests. If there is anything else you would like to share or if you would like to discuss this matter further, please feel free to reach out to our team. Thank you for your understanding.

6/10 OK

Geoff

Getting older, and in need of repair. There were somewhat suspicious air, freshener and carpet freshener odors in various spots. Plugs didn’t work, Wi-Fi went out, in other words several little things that seem to add up to a property that needed to be refurbished.
Yöpyi 3 yötä huhtikuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
Thank you for providing your feedback. We appreciate your observations and apologize for the inconveniences you encountered during your stay. Your concerns are noted, and we will address the issues with our team to ensure a better experience for our guests in the future. We value your input as it helps us improve our property and guest services.

2/10 Hirveä

Emma

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
It needs updating. The carpet in our room is sticky and wet - not kidding. Gross.
Yöpyi 1 yön huhtikuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
Thank you for bringing this to our attention. We apologize for the condition of the carpet in your room. This is not up to our standards, and we will address the situation promptly to ensure a more pleasant experience for our guests. Your feedback is valuable, and we appreciate your understanding.

10/10 Loistava

jautavia

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Was great
Yöpyi 1 yön maaliskuussa 2024

4/10 Huono

Justin

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel rooms were dirty, hair was found in the bed. Swimming pool had scum on top, hot tub didn't work, elevators rarely worked. Will not stay here again.
Yöpyi 5 yötä maaliskuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
We appreciate you taking the time to share your experience with us. We apologize for the cleanliness issues you encountered in your room, as well as the conditions of the swimming pool, hot tub, and elevators. Your feedback is important to us, and we will address these concerns to improve our guest services for future guests. Thank you for bringing these matters to our attention.

2/10 Hirveä

Jonathan

Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hot tub was broken - Elevator was broken, had to use the stairs - Ice machine was broken on the 2nd floor so we had to walk down the hall, down the stairs, down the other hall just to get ice so I can ice my bad knee 3 times daily!!!!!!! Pool had a film of who knows what and I went in to look at it and a group of 3 guys there offered me 100 dollars if I'd jump into the CESSPOOL! Multiple hairs in the shower and something nasty on the pillowcase!!!! I expressed my concerns to Josh at the front desk as my room card didn't work after getting ice..... yeah, I had to walk back down, and I was told nothing can be done since I booked the hotel through Expedia!!!!!!!
Yöpyi 1 yön maaliskuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
We sincerely apologize for the numerous issues you faced during your stay. This is not the level of service we strive to provide, and we deeply regret the inconvenience you experienced with the broken hot tub, elevator, ice machine, and pool conditions. Rest assured, we are taking immediate action to address these concerns internally. Your feedback is invaluable to us, and we are committed to making improvements to ensure a more pleasant stay for our guests in the future.

2/10 Hirveä

Jiangning

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Carpet- dirty Toilet- water going down really slow
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Amanda

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
Pool was over chemicals
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Jennifer

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024

2/10 Hirveä

William

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had to change rooms three time and ceiling was peeking Brown stuff on to the bed and one room the locks didn’t work and the next room the bathtub faucet handle was broken and you could not get water
Yöpyi 3 yötä maaliskuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
We are truly sorry to hear about the challenges you faced with multiple room changes and the various issues you encountered. Your experience does not reflect our usual standards of service, and we apologize for failing to meet your expectations. We will investigate these matters further to prevent such occurrences in the future. Thank you for bringing this to our attention.

2/10 Hirveä

Robert

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms have outdated decor, tiny bathrooms and the tubs drain very slow. The ac/heat was very noisy so they switched our room. The second room the tub drained slow as well and there was hair stuck to the ceiling in the bathroom. Ripped wallpaper in the bathroom and a large crack in the shower tile. The concrete popcorn ceiling is unappealing and the person that checked us in was less than friendly. Overall it is unimpressive to say the least
Yöpyi 1 yön maaliskuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
We apologize for the multiple inconveniences you encountered during your stay. Your feedback is crucial to us, and we will address the issues with the rooms, bathroom facilities, noise, cleanliness, and staff friendliness promptly to enhance the overall guest experience at our property. Thank you for bringing these matters to our attention.

8/10 Hyvä

ewa

Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

jose

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Well, I had a bad experience to begin with. I had to wait more than 20 minutes to check in and when the person finally appeared after checking in, I had to go to the caunter more than 3 times because the key was never useful. The elevator is very dirty and has a very bad smell. The bathtub is very dirty.
Yöpyi 1 yön maaliskuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
We are deeply sorry to hear about your disappointing experience during your stay. The extended wait time at check-in, key card difficulties, cleanliness issues with the elevator and bathtub are unacceptable and do not meet our standards of service. Your feedback is valuable, and we will address these issues promptly to prevent similar occurrences in the future. Thank you for bringing this to our attention.

10/10 Loistava

Andrew

Hyvää: Henkilökunta ja palvelu
The hotel is nice and clean just a little more run down than what I would have expected.
Yöpyi 1 yön helmikuussa 2024
John McCurdy-Sanchez GM vastasi 29.4.2024
Thank you for your feedback. We appreciate knowing that you found the hotel to be clean. We will take note of your comments regarding the condition of the property and work towards making improvements. Your input is valuable to us, and we hope to provide an even better experience for you in the future.

10/10 Loistava

Audra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very happy! Thank you!
Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

Michael

Huonoa: Palvelut/mukavuudet
The customer service was terrible, the people were extremely rude and I waited 10 minutes at an empty check in counter when I could clearly hear someone who was supposed to be at the desk…Then the woman checked me into the wrong room so my internet didn’t work and the staff called me extremely late with a rude tone as if it was my fault…. The rooms are DISGUSTING, everything was dirty, stained and dingy…. The hotel is run down and out of date… terrible experience. Will never go back again…
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Raad

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 3 yötä helmikuussa 2024

10/10 Loistava

Robert

Liikematkailija
Hyvää: Henkilökunta ja palvelu
The property is old and could use a remodel. The bar/restaurant onsite is great.
Yöpyi 2 yötä helmikuussa 2024

2/10 Hirveä

Tyrone

Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024

4/10 Huono

Rayshaun

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The pool was down and when me and my wife took showers the water did not get hot not even warm so we tried again this morning before checking out and the water was still cold. I also was not informed about the all you can eat buffet till I checked out
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

Stefano

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024

4/10 Huono

Scott

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I was very disappointed in this hotel. It was run-down and out-of-date. Carpeting was beat, ceiling in the restaurant had water damage, no USB charging ports in the room. It just seemed like it needs a major upgrade.
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

Simone

Yöpyi 2 yötä helmikuussa 2024

6/10 OK

Jim

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
We left our room at 8:30am expecting upon our return that evening, that our room would have been cleaned. It wasn't. We approached the front desk attendant about the issue. He had to finish his personal call first and showed no concern about our issue. The next morning, we tried to check out with a different front desk attendant who was on a personal call as well. She proceeded to give us someone else's final statement. It's clear the staff doesn't care about their guests. There are many other hotel options in the area that we will certainly choose next time. It's not what we expected when we chose a Hilton property.
Yöpyi 2 yötä tammikuussa 2024

2/10 Hirveä

Christian

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Pool was closed
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Georgette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Morgan

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Karen

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024

6/10 OK

Gail

Liikematkailija
Hyvää: Henkilökunta ja palvelu
My neighbors were extremely loud through the night. I reserved a king bedroom and was given a double.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Jenny

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotel was nice. Pool and hot tub were great! Restaurant and food were really good and our waiter was the nicest man. His great personality made our dinner really enjoyable. Would definitely stay again
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

KIMBERLY

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Kirk

Liikematkailija
Hyvää: Palvelut/mukavuudet
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

NATALIE

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Darwin

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The property is in serious need of a remodel.
Yöpyi 3 yötä tammikuussa 2024

8/10 Hyvä

Bobby

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Shannon

Matkusti perheen kanssa
The light at the entry door was out as well as at the bed side table I called front desk to let them know but no one came to fix the issue. Very aggravating as the room was dim without the lights. But the shower was fantastic.
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Otis Lee

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room i was staying in 110 had an adjoining room door that someone was trying to get in. The kids were very loud and was knocking on doors and running up and down the corridor. 12/30/2023 - we had to leave the hotel this was a complete waste of time for us, we couldn't even hear the tv. I recorded it and I'm sure hotel security has the tape. I would like a full refund, thank you for your time.
Yöpyi 1 yön joulukuussa 2023

6/10 OK

Daniel, Seven Hills

Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Ashley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice place to stay.
Yöpyi 1 yön joulukuussa 2023

6/10 OK

Deborah

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Did not live up to 4 star review
Yöpyi 2 yötä joulukuussa 2023