Dear Yosef,We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Safe travels, Michael LarsonGeneral Manager

Dear Sateesh,Thank you for staying with us. We regret that you did not find our location desirable. Our front desk staff has information about local attractions, restaurants, and shopping that they can provide to our guests. We hope you enjoyed other aspects of your stay and we will have the opportunity to assist you on your next visit to make your stay an enjoyable one.Safe travels, Michael LarsonGeneral Manager

Dear Marion,Thank you for staying with us and for your candid feedback. We're pleased to hear you enjoyed the food at our restaurant. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We appreciate your feedback regarding our breakfast. We understand your concerns and will certainly consider them to improve our offerings. Thank you for highlighting the convenience of our shuttle service. It is one of our services that our guests appreciate the most! Please know that our staff is always available to assist you with navigating the city and making the most of your visit. We value your insights and hope to welcome you back for a more seamless and enjoyable experience in the future. Safe travels, Michael LarsonGeneral Manager

Dear Robert,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We get great feedback on our location, and we are happy that you enjoyed it too. We hope to have another chance to provide you with the outstanding hospitality you should receive each time you are our guest.Safe travels, Michael LarsonGeneral Manager

Dear George,Thank you for your fantastic review! We’re thrilled to hear you enjoyed our proximity to the Rock and Roll Hall of Fame. Yes, we take pride in our location and we are so glad that it enhanced your stay with us. Your positive feedback motivates our team to keep delivering exceptional service. We look forward to welcoming you back soon!Safe travels, Michael LarsonGeneral Manager

Dear Raymond,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if you were not completely satisfied with our housekeeping schedule. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Safe travels, Michael LarsonGeneral Manager

Dear Suzanne,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Safe travels, Michael LarsonGeneral Manager

Dear Thomas,Thank you for staying with us. We are disappointed to know that our location was not ideal for you. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve. Thank you again; we look forward to having you back whenever you return to Cleveland.Safe travels, Michael LarsonGeneral Manager

Dear Lisa,Thank you for your wonderful review and for choosing to stay with us. We’re delighted to hear that you had an amazing experience overall. We apologize for the issue with the noisy toilet and appreciate you bringing it to our attention. Please know that our staff is always available to assist you at any time. We're glad that everything else met your expectations and contributed to a great stay. We look forward to welcoming you back in the future.Safe travels, Michael LarsonGeneral Manager

Dear Thomas,Thank you for sharing your experience! We're thrilled to hear that you enjoyed our prime location, just a short stroll from the Rock and Roll Hall of Fame. Your feedback about the parking signage is greatly appreciated, and we'll address this to ensure a smoother experience for our future guests. We're delighted that your stay was otherwise seamless and look forward to welcoming you back soon! Safe travels, Michael LarsonGeneral Manager

Dear Carlos,Thank you for choosing our hotel for your recent stay and for sharing your experience. We are happy that you were pleased with most aspects of your recent stay. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Safe travels, Michael LarsonGeneral Manager

Dear James,On behalf of our team at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Cleveland.Safe travels, Michael LarsonGeneral Manager

Dear Kimberly,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Being so close to the Rock & Roll Hall of Fame is a wonderful asset, and we are glad this enhanced your visit. Thank you for highlighting our staff. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We will surely share your compliments with them. We loved having you as our guest and we look forward to welcoming you back on your next visit to the area!Safe travels, Michael LarsonGeneral Manager

Dear Jake,Thank you for choosing to stay with us again! We are delighted that you chose to stay with us once again, and appreciate you taking the time to share your perspective with other travelers. We're thrilled to hear that our convenient location met your needs. Your loyalty means the world to us! As always, thank you for your business and we can't wait to welcome you back for another memorable stay. Safe travels, Michael LarsonGeneral Manager

Dear Mary,We're thrilled to hear about your wonderful experience at our hotel! Thank you for your kind words and for choosing to stay with us again. It's always a pleasure to welcome back our valued guests like you. We're absolutely delighted that our staff, especially our bartender, made your stay memorable with their exceptional service and knowledge! Thank you for being our guest once again and we hope you will choose to stay with us every time you visit ClevelandSafe travels, Michael LarsonGeneral Manager

Dear Alexander,Thank you for sharing your feedback with us. We are sorry our rooms did not meet your expectations. We have noted your comments regarding the same and will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you for being our guest. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.Safe travels, Michael LarsonGeneral Manager

Dear Willie,Thank you for the wonderful review of DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. We are thrilled to read about your stay and how much you enjoyed your stay with us. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to Cleveland.Safe travels, Michael LarsonGeneral Manager

Dear Marnice,We're thrilled to hear that you enjoyed our hotel's great location and tranquil lake view during your stay! It is always wonderful to see from our guests how the incredible views helped to elevate their visit. It's fantastic that you found our complimentary shuttle service convenient and that our staff made a positive impression with their friendliness and helpfulness. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments and we will be sure to share it with our wonderful staff. Your feedback regarding the bathrooms is valuable to us, and we'll certainly consider updates to enhance our guests' experiences further. We're delighted to know that despite this, it didn't deter you from considering a return visit. Thank you for sharing your experience, and we look forward to welcoming you back on your next trip!Safe travels, Michael LarsonGeneral Manager

Dear Dennis,Thank you for choosing our hotel for your recent stay and for sharing your experience. We seek to provide every guest with the highest level of hospitality to ensure they enjoy their time with us. Therefore, we regret not meeting all of your expectations. The upkeep and modernization of our property is an ongoing project for our hotel, and we will use your comments as a guide for future improvements. This type of feedback helps us to make changes and decisions based on the needs of our guests so we can enhance our services for everyone. Thank you for choosing us for your visit to Cleveland. Should your travels bring you back to the area, we would love to have you as our guests again.Safe travels, Michael LarsonGeneral Manager

Dear Victor H,Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning how much you appreciated our convenient location as well as our clean accommodations. However, we hope you will accept our apologies for the noise disturbances you experienced. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Safe travels, Michael LarsonGeneral Manager

Dear Lauren, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside! We're overjoyed to learn you had such a positive experience with our front desk staff, the bar staff as well as the shuttle staff. Making our guests feel valued and well-cared for is at the core of our service philosophy. So thank you for the recognition of our associates. Your kind words inspire us to continue delivering exceptional hospitality. We get great feedback on our location, and we are happy this made your stay even more enjoyable. Thank you for choosing to stay with us. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Safe travels, Michael LarsonGeneral Manager

Dear Andrew, Thank you very much for sharing your valuable feedback. Our commitment to exceptional hospitality is unwavering; therefore, we're sorry to have not met your expectations. As we continually strive to enhance our property, your insights will help us in our ongoing modernization efforts.  We are sorry you had issues with the room refrigerator and for any inconvenience this caused you.  It is disappointing to know that we fell short in meeting your expectations regarding the cleanliness of your accommodations. Your experience does not reflect the high standards we strive to maintain. Thank you for choosing DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside.  We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver. Safe travels, Michael LarsonGeneral Manager

Dear Scott,Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the room door and the shower during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. We have taken note of your feedback. It is wonderful to know that our thoughtful and caring staff left a lasting impression. Thank you for being our guest and we would welcome another opportunity to provide you with the seamless visit you deserve. Safe travels, Michael LarsonGeneral Manager

Dear Boris,It was a pleasure to read your fantastic review of the DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Cleveland.Safe travels, Michael LarsonGeneral Manager

Dear Enrique,Thank you for sharing your feedback following your recent stay at our hotel. We want to apologize for the disappointment you encountered with our housekeeping service and for any maintenance oversights in your room. Your feedback is greatly appreciated as it allows us to improve our guest experience. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable stay. Thank you again for your feedback.Safe travels, Michael LarsonGeneral Manager

Dear Richard, Thank you for staying with us. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We have consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are glad our location was convenient for you. Thank you for mentioning the pleasant interactions you had with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. It was a pleasure hosting your visit, and we hope to see you again soon.Safe travels, Michael LarsonGeneral Manager

Dear Ryan, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future Cleveland visits.Safe travels, Michael LarsonGeneral Manager

Dear Heather, Thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Safe travels, Michael LarsonGeneral Manager

Dear Victor,Thank you for your honest evaluation. Please accept our sincere apology for the housekeeping oversights during your visit. Guest comfort and satisfaction are our top priority; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you to Cleveland so we can show you our dedication to outstanding hospitality.Safe travels, Michael LarsonGeneral Manager

Dear Ian,Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent hospitality you received. We take pride in providing our guests with an exceptional Bethesda experience, including well-maintained property. We will research and address the concerns you raised as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Safe travels, Michael LarsonGeneral Manager

Dear Jeffrey,Thank you for your recent stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Cleveland. We enjoyed having you as our guest, and we hope to see you again soon. Safe travels, Michael LarsonGeneral Manager

Dear Dorothy,Thank you for your perfect rating! We're thrilled to see that you had a flawless experience during your stay with us. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Safe travels, Michael LarsonGeneral Manager

Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Thank you.Safe travels, Michael LarsonGeneral Manager

Dear Seth, Thank you for reviewing our hotel. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to show you the hospitality we are known for.Safe travels, Michael LarsonGeneral Manager

Dear Zoi, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Safe travels, Michael LarsonGeneral Manager

Dear Brooke, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will address these issues with our team. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Safe travels, Michael LarsonGeneral Manager

Dear Brian,It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location near the Rock & Roll Hall of Fame was perfect for your needs and helped make your trip to Cleveland a success. Thank you for choosing DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside, and we look forward to providing you with another exceptional stay whenever you return to the area.Safe travels, Michael LarsonGeneral Manager

Dear Cheyenne,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Safe travels, Michael LarsonGeneral Manager

Dear Mahalakshmi,Thank you for reviewing your stay with us. We appreciate you choosing to stay with us and extend our gratitude for your feedback regarding areas of opportunity, where we certainly fell short of offering you an enjoyable experience. We want to extend our sincere apology for any deficiencies with the initial room you received and if the latter accommodations were not properly serviced. We also regret any service issues you encountered with our associates. Thank you for bringing these concerns to our attention, and we appreciate your patience. We truly hope you will give us another opportunity to provide you with the hospitality you should have received during this visit.Safe travels, Michael LarsonGeneral Manager

Dear Mary,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside.Safe travels, Michael LarsonGeneral Manager

Dear Chenchen, Thank you for sharing your wonderful review of DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside! We are thrilled to hear that our hotel's location was ideal for your needs during your visit. We truly appreciate your business and look forward to welcoming you back whenever you are in the area again.Safe travels, Michael LarsonGeneral Manager

Dear Holly, We sincerely apologize for the shortcomings you faced during your recent visit. It's regrettable that we did not meet your expectations regarding the room type, and we apologize for any discrepancy regarding the room description. Further, we apologize for any disappointment caused by the key card, housekeeping service, and the breakfast experience. Your feedback is invaluable, and we are committed to addressing these concerns with our team to ensure a more fulfilling visit for our guests moving forward. We hope to have the opportunity to make things right and welcome you back in the future for the exceptional stay you deserve.Safe travels, Michael LarsonGeneral Manager

Dear Madison, It's disappointing to read that your recent stay didn't meet your expectations, especially considering your experiences in previous years. While we strive to provide exceptional service, it's clear that we fell short during your stay. We apologize for any service lapses and the frustrations this caused. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure that we consistently uphold our service standards and ensure our guests receive the seamless visit they deserve. We appreciate your loyalty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Safe travels, Michael LarsonGeneral Manager

Dear Stuart, Thank you for choosing us and sharing your review. It's great to see that you appreciated our hotel's convenient location near the Amtrak Station, Rock and Roll Hall of Fame, and the stadium. We're delighted that our proximity to these landmarks contributed to your enjoyment. Thank you for sharing your experience, and we hope to welcome you back to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside in the future!]Safe travels, Michael LarsonGeneral Manager

Dear Stephen,We appreciate you taking the time to leave your generous rating regarding your recent visit to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Safe travels, Michael LarsonGeneral Manager

Dear Bridgette,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Safe travels, Michael LarsonGeneral Manager