8/10 Hyvä
Crystal, Forney
Matkusti kumppanin kanssa
13.7.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Our visit overall was good. We had a rough start. We got there a little later in the evening and when I went to check in at the front desk I had to wait for like 10 minutes before someone came to the desk. Once she did she asked my last name and to see my ID. She took my ID and gave me room keys and said I was good. We got to our room. Found there to be no wash cloths anywhere in the room. My husband went back down to the front desk to ask for some and was told that they didn’t have any and in fact they had no extra towels we could try again in the morning. I went ahead and showered with what towels we had and when I got out the front desk had called asking for me to bring my ID and credit card back down because they got us mixed up with someone else and gave us the wrong room. They did not make us move but had to make new keys. During this I could hear the staff discussing how they had rooms not cleaned by the prior shift and staff using foul language and unprofessional behavior where guests could hear. It made for a horrible first impression. The rest of the stay was fine, but that initial impression made me question my choice to book this hotel for my trip.
Crystal
Yöpyi 5 yötä heinäkuussa 2025