Kylpylähotellit - Clwyd, Wales

”Such a shame, incredible grounds but massively let down by the service. As someone who travels extensively, most of which in premium establishments - this was one of the most disappointing stays I have had (Room, Afternoon Tea & Spa) - The greeting was inappropriate, only ever acknowledging me, never my fiancée (as if she wasn't there) - The room was very very tired. I totally understand the constraints with the National Trust / listed building. However the room was very tired, extension...

”I love staying at the Quay. The rooms could do with a better shower. Staff fantastic as always, bed very comfortable, breakfast super tasty. ”

”We haven't stayed at the Empire hotel before but will definitely be back, friendly helpful staff, good service and food, beautiful hotel with pool and spa, pool was lovely ”

”Stayed here for two nights, facilities were excellent, rooms really spacious and well maintained. All staff cheerful and helpful, we really enjoyed our stay, thank you.”

”Another pleasant stay”

”Lovely food Palm Court restaurant was lovely Reception could do with more service training, not very friendly or helpful ”

”Staff were brilliant and very friendly. Food was very good. We will definately be going back”

”Louie on reception was great, really helpful with all the information I required and seemed genuinely happy to be doing his job. My room was great (the shower pressure was excellent) the cleanliness was 10 out of 10.”

”Hotel was good, staff very friendly. Rooms were very clean but walls to next room was very thin and could hear the neighbours all night moving around ”

”A well run hotel in a beautiful location. The grounds were very well kept and the food was very good. The hotel is a little dated in places with a few areas needing to be repaired or painted. Other than that, a lovely hotel with great staff. ”