2/10 Hirveä
Felicia
Matkusti perheen kanssa
12.6.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I booked this hotel for 3 nights on the 2nd night an electrical fire broke out directly under the window of my hotel room. It was so traumatizing and the smell was awful. All the residents were rushing out some were in towels as they’d just gotten out of the shower. The firefighters were called to put out the fire and the ambulance was called to assist me because I had a panic attack. It was very very scary. The staff were very nice and accommodating and did the best they could to keep everyone happy. They offered to refund everyone who wanted to go to another hotel their money back. Because I booked through Expedia I had to contact them for a refund and they reached out to the hotel manager to confirm the fire. I’m still waiting for the manager of the hotel to call them back. I’m going to call the hotel manager myself on 6/13/2024 and ask her to contact Expedia concerning my refund.
However…..Prior to the fire there were two men working on the roof above the swimming pool which was directly below the window of my room. They had the music blasting and when I knocked on the window to get them to turn their music down, they didn’t hear me. I had to go down to the lobby and ask the staff to have the workers turn down the music.
Felicia
Yöpyi 3 yötä kesäkuussa 2024