Congerville Hotellit

”Front desk staff seemed like he was not happy to be there. He did not tell us about the continental breakfast, check out time, asked if I was a Hilton honors member, etc. Seemed annoyed to have to look up my member number by phone number. Alright neighborhood and room was decent - definitely need some work in the room and cosmetic upgrades.”

”The staff were very kind and the room was spacious and clean. The pool was quite run down and the skimmer wasn’t working as there were a bunch of hairs floating in the pool. (Black hairs, my husband is ginger and I am blonde so it wasn’t ours). One of the pool ladders is loose and when I went to climb out it shifted and I hit my foot and fell back into the pool pretty hard.”

”Very nice”

”Recommend a remodel the room felt like a scene from a bad murder mystery movie.”

”The property is very nice and great for a short stay. I’d give 5-stars but our ac didn’t work and there isn’t anyone that works the desk so we couldn’t report it. Right on the square and close to a lot. We will stay again.”

”Overall, our experience was okay. However, wherever you turn, you notice little things . . . a loose shower handle, exposed nuts/bolts at the base of the toilet, etc. Simple maintenance issues that differentiate a down-at-the-heels hotel from a good property. As for room service, we never broke the code on which days our room might be made up. Better hotels tell you what you might expect at check-in. The hotel breakfast was no better or worse than that offered by the chains. On the plus side,...

”a warm smile and the service was fast... we are planning to come back..”

”The service was great It was and easy check-in”

”This used to be much nicer with much more attentive staff. Staff we talked with, English is a second language. A bit difficult to understand The room furniture was well used, sofa bed showed lots of wear and tear. Bed was comfortable. We had an issue with their "room service". I would never order from them again. Overall, if you are just staying the night, might be worth the discounted price.”

”No public washer or dryer.”

”Room was clean and quiet. It appeared that the facility was getting some updates which it needed. Breakfast was very minimal but we actually didn't have time for anything more. The hotel met our basic needs for a one night stay.”

”Everything was great!!”

”Apparently there was 3 baseball teams of young boys there. It was chaos! But that was no one’s fault but the parents. But this helped set the stress level of our weekend. My 10 yr old daughter was with me and the guy checking us in was cussing up a storm using the f word and many more words in front of her it was ridiculous. A second guy came up doing the same thing, the staff was clearly stressed because of how busy they were but it was unnecessary with the cussing and the unprofessional...

”The cleanliness & there appeared to have been updates”

”Absolutely atrocious! No one was at the the front desk when we arrived at 3:30 pm to check in. Waited 25 minutes until someone came from the back to check us in. The pool was closed due to maintenance. There was puke on the stairs. The floors in the front entrance were sticky. Every single door to every room in the building has dents and looked they they had been broken into. The bathroom door was discussing. The tub filled up with water while taking a shower because the thing in the bottom of...

”Not the fault of the facility, lightning had destroyed the elevator control council and the Ice machine on our floor. I am 76 with bad arthritis and don't do stairs well, but there were no rooms available on the first floor. When we got to our room, the toilet would not stop running. The handle sticks down, and I had to bend the float rod to get it to stop running. Had to lift the handle after that. The air conditioner was very loud when the compressor kicked in. I could feel vibrations in...

”Great stay!”

”We will never return to this hotel unless it undergoes extensive renovation. POSITIVES: it appears the room has new furniture, new vinyl floor and a new bedspread. It has a microwave, mini-fridge, coffee maker and a small cable TV. The hotel was quiet and the bed was marginally comfortable. The tub was clean, but when the bathroom floor was mopped, large wads of soapy hairballs were left in the corners of the floor. NEGATIVES: there was a thick, offensive smell of cigarette smoke in halls...