Congerville Hotellit

”Property outside and in common areas seemed nice. First room assigned had issues with the door lock light would go green and you could turn the handle but the handle would break loose before you could open the door. Once inside carpet was ripped up the handle for the bathroom was extremely loose. Springs were felt throughout and pillows were flat. All furniture was scratched and dinged up. After plumbing issues we got moved to a different with laminate flooring that was shifting and popping up...

”It was a decent experience. Day staff seems annoyed. Night staff was excellent...courteous and professional.”

”Property was OK but over priced and the staff was terrible . Manager Wanda was rude and even called the police to have us removed . We paid for a room with a single king bed and was given 2 doubles. When I complained or asked for a credit to ny bill she refused because I purchased through a 3rd party (Expedia) . Also kids were in the hall ways screaming and yelling . If you book through a 3rd party the hotel says you can be treated like a 2nd class citizen . ”

”Welcomed in with a smirk & friendly service”

”Friendly staff”

”We had to plunge our toilet as soon as we got there. There were ants all over the table stands. The pool wasn’t clean. It had murky water and debris a in the pool. The breakfast was horrible and made us sick. Found out that they were warming the breakfast in microwaves and it wasn’t fully cooked and some items were undercooked. Not the best experience for me n my family. I will not rebook here”

”A+++”

”Good service ”

”The breakfast did not have any of the selections that I enjoy. The gym was good and I utilized the area every day.”

”We were put in a handicap accessible room which we didn’t need. It was hard to shower and I should have been told this is the room we got. They should offer a free breakfast like every other hotel does. ”

”The hotel is really nice there Beas just a misunderstanding with my breakfast being included. I did see a charge however someone in billing made the correction as soon as I called she was very nice and helpful. It’s a beautiful hotel. ”

”Great stay”

”Bathroom door lock was not working. Break fast was not good. Room and property cleanness are not up to the mark. Swimming pool is not working. Staffs are Ok ”

”Bedding was so comfortable. Room was quiet. Nice selection for breakfast and the food was good.”

”Our room had a weird smell, like a stinky guest was in the room before us. The mattresses were unbelievably hard and so uncomfortable. ”

”the hotel was well-equipped, clean, and the staff was pleasant to deal with.”

”Our room was 75° plus for two days. I let the front desk know apparently the compressor for the AC was broken. The manager, Sarah was supposed to get back to me regarding a comp. I never heard back.”