Cool Valley Hotellit

”Staff said the pool was open until ten. We waited hours for the gentleman who were drinking to leave so the kids could swim. Went down and it was closed at 8. The offered to let us swim at the hotel next door. That hotel had people who were outside incredibly obnoxious and clearly were living at the hotel-no thanks. How’s there not a fan in the bathroom? Trash can was missing.”

”location & airport shuttle and extended parking”

”It was good”

”No I’m when I arrived, said sorry they have overbooked and they couldn’t honor reservation nor were they willing to help find somewhere else to stay.”

”Food could have been better”

”The breakfast was good. We had to constantly ask for towels”

”Great Breakfast Great Staff”

”Absolutely WONDERFUL customer service. All employees were extraordinarily kind, helpful, and accommodating. Rooms were nice, breakfast was good. This was also a wonderful, quiet location. Highly recommend!”

”The whole hotel smelled of patchouli oil. There was a long hair in the sheets when I pulled down the bedding the toilet ball seat had burn marks in it. There were no amenities to comment on the furniture was bare-bones. It looked like the tub had been updated by slapping up some new tile and poorly redoing the grout. The man at the front desk was very nice. That is the only good thing I have to say. I would not stay here again.”

”Our water did not have enough pressure to keep shower head on automatically had to hold it up. Elevators were not working, they closed the indoor pool because of rain outside”

”Great and happy Customer Service”

”Breakfast the best!”

”Only one complaint. We booked an allergy free room (no feathers, no pets). I am allergic to both. She booked us with no issues. We get there and the front desk person said that all of their rooms are pet friendly. Big issue for someone with allergies. I love dogs but I am allergic. We should have been told up front that they can’t accommodate us!!!!!!!”

”There was no towels in my room. Desk drawer was full of empty bottles. Also there was no plates available at hotel restaurant.”

”Nice stay with polite and helpful staff.”

”We had a great stay and the breakfast was really good.”

”We enjoyed our one night stay. Friendly staff. Good breakfast. Conveniently located. The hotel is being upgraded with some evidence of construction but still clean and comfortable. Would stay here again in the future.”

”Hotel was a little dated, but the rooms were clean and bed comfortable. Good stay for a night before a morning flight. No issues”

”The shuttles cost an extra fee. No free breakfast. Rude staff. Dirty rooms.”