Grupo Reside – Costa Daurada, Katalonia

"The hotel is ok, the family room for 2 adults and 2 kids was spacious, and the hotel is just next to the main entrance of the park. The pools and common areas are quite small for such a big hotel. Unfortunately, we had a problem with the room: water started dropping from the ceiling (probably related to the air conditioning), and nothing was done even calling or going to the reception several times. The maintenance personnel promised never came, and at the reception, they told us that they could not change the room until the supervisor arrived. It took several hours to get new rooms, and we had to insist a lot. In my opinion, it was very unprofessional and not client friendly. "

"Kiva hotelli monilla mukavuuksilla. Allasalue oli oikein viihtyisä ja muutenkin tekemistä riitti etenkin lapsille paljon! Herkullisella aamiaisella oli vaihtoehtoja todella paljon. Ajoittain hieman ruuhkaa aamiaissalissa. Ainoa asia mikä jäi hieman häiritsemään oli olematon äänieristys, minkä vuoksi illan discoilut kuului tosi selkeästi ainakin ykköskerroksen huoneeseen."

"It was in general an amazing hotel. However, it was a disappointment that my friend paid the hotel although I said I'd arrive and pay it, a few hours after his arrival. That trust would have been appreciated because it was agreed upon earlier when I contacted a few times about it."

"Huoneiden äänieristys olematon. Aamiainen melko suppea."