2/10 Hirveä
Samantha
Matkusti perheen kanssa
30.7.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
well, let’s just start by saying we booked this property more than 24 hours in advance using Expedia. Late flight at about 12:30 AM as I am attempting to check in the man in front of me at the counter, asks for new sheets and let them know that his room is dirty and there is pubic hair and candy over the current sheets that were laid out in the room. Not a very good start after he leaves there is a sign at the counter, saying that they will have no room cleaning service over the entire weekend due to staffing. OK, not a problem. I need this as a place to crash for one night while I’m attempting to check in they ask me if I actually need the room that I booked, which was a two queen bedroom. I replied yes because I have four people myself, my husband and two elementary school aged children. They then proceed to let me know that they have overbooked themselves and they can give me a king room. I again let them know. I have four people so that does not work. I need a sleeping accommodations as it is now almost 1 o’clock in the morning for four people. I asked if they would be able to give me two king rooms at the same price seeing as this was an issue with them and if my husband and I each had to split up and take one child in the room, at least that would be doable. They were not able to accommodate this. Ultimately it was on me to contact Expedia to attempt to get my money back for their mess up. Just oh sorry. No help finding another place to stay. Stranded with 2 small kids.
Samantha
Yöpyi 1 yön heinäkuussa 2025