2/10 Hirveä
Nicole P.
6.6.2024
Huonoa: Siisteys
The worst vacation rental experience I have ever had.
THIS WAS AN ABSOLUTE NIGHTMARE. There were bugs everywhere. Some dead and some alive. The listing states that the home was newly renovated. I'm not sure when, where or what was renovated but this house was NOT "newly" renovated. (The day I filed a complaint they changed the listing title.)The kitchen and bathroom cabinets are broken and dilapidated. There are holes in the wall. The steps are leaning on an angle. The windows ledges had peeling paint and mold around them. The furniture is stained and dingy. The bedsheets and comforter don't smell or look clean. There are blood stains on the mattress cover and sheets. Someone's hair was throughout the place. The house is not very clean in total. The kitchen is not somewhere I would cook or eat. The refrigerator and freezer have hair, spills, stains and dead bugs in them. The Keurig machine has mold on the water tank lid. The dishwasher has a bad odor. Some of the dishes in the cabinets are dirty, dingy and stained. I messaged the owner and chatted with vrbo the night I checked in. I was deeply disturbed by the listing description compared to the reality of the home. The owner did not respond until late the next day. I was on with VRBO who did ABSOLUTELY NOTHING TO HELP. Told me it was all cosmetic. I took pictures of everything. Mold is health not cosmetics. I called vrbo 6 times. I was on hold with them for over 50 minutes each time. 3 times they hung up on me. Sent an email apologizing that we were disconnected.(1)
Nicole P.
Yöpyi 1 yön kesäkuussa 2024