Ups and downs. We emailed asking about the pool closure from hurricane damage. We were told the heated indoor pool is open and there was a jacuzzi open & beach access, but the outdoor pool with the slide was closed. Upon arrival, the hot tub had a broken pump and was freezing cold and outside. Heated indoor pool was nice but crowded. There were multiple people inviting guests to use the facilities during the day and evening that didn’t have on resort wristbands. We noticed many guests were in the pool until after midnight (the pool closed around 10-10:30) and this made it a little difficult to get to sleep as our room was above the enclosed pool deck. When we woke the next morning, we saw a roach on a blue decorative pillow in the corner of the room.
The great moments included an easy check in. We each received a bracelet that was the key to get in our room and made it obvious we were guests and easy to pick out other guests. Neat feature we love seeing at resorts. The staff was very friendly every encounter we had. Check in, check out, and asking for an extra blanket before bed. They joked, smiled, and were a jewel of the property. The bug was hopefully a fluke. But the broken jacuzzi after an email stating it was working the day before we checked in was the worst part for a mom of four who just wanted to soak and relax.
