Majoituspaikan julkisivu
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Arvostelut: Holiday Inn Express Denver Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Denver Downtown, an IHG Hotel
1715 Tremont Place, Denver, CO

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 353 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 254 kautta 1000 arvostelua" "
Arvosana 6 - OK. 147 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 122 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 124 kautta 1000 arvostelua" "

8,0/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Todella hyvällä paikalla. Helppo kävellä tai mennä julkisilla minne vain. Ilmainen WiFi myös huoneessa. Aamiainen aika perus, mutta riittävä. Huoneen siivouksessa hieman parantamisen varaa. Tasot olivat pölyisiä eikä pesuaineita täytetty paitsi pyydettäessä. Kokonaisuutena miellyttävä perushuone. Alueen muihin hotelleihin nähden halvempi.
Yöpyi 7 yötä syyskuussa 2019
Front Desk vastasi 8.10.2019
Thanks for staying with us. We appreciate your feedback!

6/10 OK

Dion

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Nice property, but lack of working a/c was less than desirable. Box fan provided by the front desk, but was definitely inadequate
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Kierra

Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Cosme

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly & very accommodating
Yöpyi 2 yötä toukokuussa 2024

4/10 Huono

Laura

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The staff were great and really tried to be helpful. Expedia had the right room booked but the room isn’t a guarantee and it isn’t what we reserved. The staff were great about making it happen. Expedia could be better.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Chelsea

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Sarah

Liikematkailija
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The air conditioner did not work for the entire stay nor the room phone. The room phone was explained as being due to recent renovations. I had tried to call down through my phone several times and was transferred to the main menu or they could not hear me and never got transferred to the front desk. I ended up having to walk down each time. Apparently they were working on the AC unit and each time I passed the front desk, they had no updates. The final night the front desk attendant had no knowledge about the issue and tried to reiterate that a technician just needed to come adjust the thermostat and that they ran on central air but she did not know about any issues with the AC. I told her that apparently it was not working and she said she would look into it and send a technician up to change the room temperature if it was fixed. No one changed the room temperature throughout the stay, fixed the air conditioner, or gave me any updates. I asked for a fan but they said they were all out. I was never offered a room change or given any updates other than when I asked and they always stated it was being worked on or they did not know there was an issue. I did not sleep well for the entire stay as I was sweating and restless.
Yöpyi 3 yötä toukokuussa 2024

2/10 Hirveä

Brian

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The AC did not wok
Yöpyi 4 yötä toukokuussa 2024

4/10 Huono

Gerard

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No temperature control in room so you are stuck with the temperature they decide no fan and very limited air coming out of one little vent The TV is not watchable from the bed Desk is perfect though IF you are an NBA Center Break fast was good though and the room was large .. This was a remodel of the old Brown Palace Tower.. which failed
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

KAREN

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was pleasant and comfortable! The breakfast offered was also very good including a large variety of choices
Yöpyi 3 yötä toukokuussa 2024

6/10 OK

MARK

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
Yöpyi 2 yötä toukokuussa 2024

4/10 Huono

Miriam

Matkusti perheen kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Tara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Alexandra Renee

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was good
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Kun

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
Yöpyi 4 yötä toukokuussa 2024

8/10 Hyvä

Roger

Matkusti ryhmän kanssa
Clean and seems to be safe!
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

Luis

Matkusti pienten lasten kanssa
Huonoa: Majoituspaikan kunto ja tilat
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Krishna

Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Vannina

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Roger

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

Regan

Hyvää: Palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Tanner

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No AC control in the room. Only downside it got toasty.
Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Heather

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Brandon

Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

Crystal

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

Orlando

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was great that’s about it.. actually that had good cinnamon rolls though.
Yöpyi 3 yötä huhtikuussa 2024

2/10 Hirveä

Eric

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
Yöpyi 3 yötä huhtikuussa 2024

4/10 Huono

Terry

Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Tania

Yöpyi 1 yön huhtikuussa 2024

4/10 Huono

Fiona

Matkusti ryhmän kanssa, Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Boris

Yöpyi 3 yötä huhtikuussa 2024

2/10 Hirveä

Carolyn

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
Yöpyi 2 yötä maaliskuussa 2024

6/10 OK

Suma

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
Yöpyi 2 yötä huhtikuussa 2024
Holiday Inn vastasi 15.4.2024
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 Hyvä

Ruth

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
Yöpyi 3 yötä huhtikuussa 2024
Holiday Inn vastasi 15.4.2024
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 Hyvä

Robin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 Hirveä

Gary A

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We could not check in because they didn't want to except our visa card and front desk lady was rude
Yöpyi 1 yön huhtikuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 OK

Kent

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Loistava

Minakshi

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was close from the hotel
Yöpyi 4 yötä maaliskuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Huono

ANDRES

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
Yöpyi 3 yötä maaliskuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Hyvä

Raeven

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Loistava

Vincent, LaSalle

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
all perfect
Yöpyi 5 yötä maaliskuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Hyvä

Laura

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 OK

Jeremy

Yöpyi 3 yötä maaliskuussa 2024

6/10 OK

Paul

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
Yöpyi 4 yötä maaliskuussa 2024
Holiday Inn vastasi 9.4.2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Loistava

Maribel

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing staff! Especially the manager !
Yöpyi 3 yötä maaliskuussa 2024
Holiday Inn vastasi 29.3.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Loistava

Davinson

It was amazing!!!
Yöpyi 3 yötä maaliskuussa 2024
Holiday Inn vastasi 29.3.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Hyvä

Oluwaseun

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Holiday Inn vastasi 29.3.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Hyvä

Preksha

Hyvää: Siisteys
Yöpyi 4 yötä helmikuussa 2024
Holiday Inn vastasi 29.3.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Huono

Antonia

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
Yöpyi 4 yötä maaliskuussa 2024
Holiday Inn vastasi 26.3.2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.

10/10 Loistava

gloria

Hyvää: Henkilökunta ja palvelu
Yöpyi 4 yötä maaliskuussa 2024
Holiday Inn vastasi 26.3.2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.