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Arvostelut: Embassy Suites by Hilton Auburn Hills

3.5 out of 5
Embassy Suites by Hilton Auburn Hills
2300 Featherstone Rd, Auburn Hills, MI

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 382 kautta 1004 arvostelua" "
Arvosana 8 - Hyvä. 244 kautta 1004 arvostelua" "
Arvosana 6 - OK. 166 kautta 1004 arvostelua" "
Arvosana 4 - Huono. 111 kautta 1004 arvostelua" "
Arvosana 2 - Hirveä. 101 kautta 1004 arvostelua" "

7,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Patricia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The ceiling fell in the hallway across from my room
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

David, Pontiac

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
It very noisy kids running around all night knocking on not just mine but other residents as well front desk and security was no help
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Jennifer

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

rebecca

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We have stayed at this location before and it’s always been nice. This time even though there are signs everywhere stating quiet time is 10pm-7am, there was a large group in the common area making a lot of noise until1am on Friday and several groups that were loud on Saturday until about 11:30. I would stay here again but definitely ask to not be in a room near the common areas.
Yöpyi 2 yötä toukokuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

8/10 Hyvä

Rebecca

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
The hotel is a fun place for families & kids. The breakfast was out of milk both days which meant no milk for tea or cereal. No signs indicating this. The pool would not refresh the pool towels. The water was very cloudy.
Yöpyi 2 yötä toukokuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

10/10 Loistava

Susan

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice hotel. Staff was friendly and professional. Breakfast was very good. Having a restaurantvon site was very convenient
Yöpyi 4 yötä toukokuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for the great score and we hope you return soon.

8/10 Hyvä

Banoya

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a good stay over all pool was out of commission couldn’t swim but it was a okay stay
Yöpyi 2 yötä huhtikuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback and the pool is now open

4/10 Huono

Latonya

Yöpyi 1 yön huhtikuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

2/10 Hirveä

Daniel

Yöpyi 1 yön huhtikuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

10/10 Loistava

Donald P.

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an older property, but it’s clean with large quiet rooms. Staff is very accommodating and friendly. The breakfast buffet is superior and bonus evening reception time with a couple free drinks.
Yöpyi 1 yön huhtikuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for the great score and please come again soon.

8/10 Hyvä

Savath

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great even though 1 tv was broke
Yöpyi 2 yötä huhtikuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for the great score and please come again soon.

10/10 Loistava

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The inside courtyard was really nice. Our family enjoyed the Continental breakfast. It was the best one we have ever had in our travels. The chef making the omelets was super friendly.
Yöpyi 1 yön huhtikuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for the great score and please come again soon.

6/10 OK

Dana

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The sofa sleeper in the room was damaged and unusable. They offered me a roll-away instead. The pool area is always closed for maintenance every time I stay here. They ran out of breakfast tea after my first morning and never restocked during my entire stay. Usually I'm comped by the hotel when these avoidable inconveniences occur but I was offered nothing. Hopefully they'll do better next time.
Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 24.4.2024
I'm sorry your sofa was damaged. We are in the process of replacing our sofa sleepers. We are also renovating our pool and there is signage on the website that you booked saying that the pool is down until May 6th,. I am sorry for these issues and I hope you come again and see our much improved property.

2/10 Hirveä

Jessica E

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
I asked for a manager and was told one was not available. I asked for a refund. Our room although spacious and with a comfortable king size bed had a toilet that didn’t work (maintenance came and plunged it but it remained barely usable), one towel for 4 people (took forever to get more sent to us), an uncleaned pull-out with leaking vape in it, the pool down for maintenance which was not advertised on Expedia and a restaurant that was not what it was advertised as—we were told they were severely understaffed so we had to leave the hotel to eat all of our meals… Staff wasn’t the friendliest and overall I was just horrified to spend so much money for a Hilton, especially being an Honors member, and have such little for that money. I truly believe we deserve at least a partial refund for such a disappointing stay.
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 15.4.2024
I'm truly sorry for your inconvenience, we are not understaffed. I'm sorry that the staff caused you to feel you had to go out for dinner, and unfortunately I found no vape pen in the room but I apologize if you found such an item left behind as that is not the norm. I truly am sorry for not meeting your expectations and we hope you come again.

10/10 Loistava

Monica

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had such a wonderful time here. I liked it so much I signed up for the Hilton benefits. I would highly recommend.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 15.4.2024
Thank you for the great feedback and we hope you return soon.

6/10 OK

Michelle

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The breakfast was amazing and the coffee. It is really dirty. Under the beds had a layer of dust. The lamp shades were ripped and stained. The bedside drawer was very dirty. I figured for he amount you have to pay to stay it should be decent at least. I did like the rooms had a separate living room area than the bedroom so it you have kids it would be perfect but I was pleased with he stay wish I woul have stayed somewhere else for sure.
Yöpyi 2 yötä huhtikuussa 2024
GM vastasi 15.4.2024
Thank you for staying with us

10/10 Loistava

Paula Ana

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very courteous and accommodating, kitchen staff was amazing , I would stay again in a heartbeat, but the pool needed to be warmer. I called ahead about the pool being heated and it was not, that was disappointing and the hot tub was merely warm
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 15.4.2024
Thank you for the positive review and please come again soon

4/10 Huono

Tiffany

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not enough staff for Continental breakfast. Items were missing and the omelette bar took a long time. We ended up getting breakfast the last morning. We were there. The paint is peeling above the pool and there were only four chairs available for sitting when there were about 30 people in the pool and around it, the TV did not work in both of our rooms. We called to get service and no one ever came to either of our rooms. When I needed silverware for our delivery order, I called down and could not get through to dining services. The front desk transferred me twice and it just rang And no one ever picked up.
Yöpyi 2 yötä maaliskuussa 2024
GM vastasi 15.4.2024
Thank you for your feedback and we hope you come again soon.

10/10 Loistava

Lauren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 15.4.2024
Thank you for the positive review and please come again soon.

10/10 Loistava

yolanda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was great!
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 15.4.2024
Thank you for the positive review and please come again soon

10/10 Loistava

Kurt

Yöpyi 4 yötä maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for the great score and please come again soon.

4/10 Huono

Yolonda, Summerville

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We have stayed at this location many times over the past 5 years. There were so many local people staying at the hotel with small children to use the pool. The weekend was full of children running around unattended. These were definitely not business or vacationing patrons. Food was running out at breakfast. We will never stay there again. When we visit family again in Pontiac, we will definitely find another hotel. Also the front desk clerk was not at the desk, she was in her car in the covered drive up, smoking a cigarette.
Yöpyi 3 yötä maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

2/10 Hirveä

Margie

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I rented 2 rooms and both were nasty spots all over the floor. My son and his family had to move 3 different times due to rooms. I will never stay at this hotel again. I am asking for a full refund I left a complaint at the hotel and they said it is already approved once y’all call. This hotel is absolutely disgustingly nasty and i have photos to show
Yöpyi 2 yötä maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

6/10 OK

Shermorrow

Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
No pull out bed in suite didn’t get accommodated until 11pm. Was told I was getting a rollaway but they don’t have those. I’m pregnant and had to sleep on couch. They did give me an extra room but this was after 11pm.
Yöpyi 1 yön maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

6/10 OK

Stella

Matkusti kumppanin kanssa
Property was average no complaints
Yöpyi 1 yön maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

2/10 Hirveä

Mary

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

6/10 OK

Gregg

Yöpyi 4 yötä maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

10/10 Loistava

Patricia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The cleanliness of the lobby was awesome. The front desk staff was kind
Yöpyi 4 yötä maaliskuussa 2024
General Manager vastasi 15.4.2024
Thank you for the positive review and please come again soon

8/10 Hyvä

Michael

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Was a very nice place to stay. Would definitely stay again.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 15.4.2024
Thank you for the positive review and please come again soon

2/10 Hirveä

Colleen

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel itself is run down, the rooms are not clean. The lady at the front desk was very nice and so were the staff that I talked to. But this is far, far from a 4 star hotel.
Yöpyi 1 yön maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

8/10 Hyvä

Kawai

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Although our pull out couch did not work properly they accommodated us with a roll in bed.
Yöpyi 1 yön maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

4/10 Huono

Randi

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My family and I stayed here as we were taking the kids to Legoland and Sea Life aquarium for a mini-vacation for spring break. But it was overall not a good experience. Plates were all filthy at breakfast every morning. The food was almost not edible. Housekeeping was supposed to come to our room daily and never did not once during our 3 night stay. We had to BEG multiple times to get towels and conditioner and GARBAGE BAGS. we only got towels and not even enough for what we asked for, never once got conditioner. We ended up being given ONE garbage bag after asking more than 3 times. Futon pull out couch was broken which apparently is a known issue in multiple rooms upon speaking with front desk and other guests at the same time. The heat barely worked in our room unless it was cranked all the way to 80° or higher. There was huge red stains all over the carpets. The hot tub was also down during our stay when we were told it would be fixed before we left. Unfortunately due to all of this, we will not be returning.
Yöpyi 3 yötä maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

2/10 Hirveä

mercedes

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Rodney Jackson, GM vastasi 20.5.2024
Thank you for your feedback

6/10 OK

Margaret

Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is dated. The rooms all open into an open courtyard which is very noisy. My room was across from the elevator and I could hear it all night and day.
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 26.3.2024
Margaret:Thank you for staying with us and I apologize that the property is not up to Hilton Standards. We recognize this and are in the process of preparing for some renovations. Thank you again for staying with us.

4/10 Huono

Ashley

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Pool area is rundown, ceiling paint is pealing and looks terrible. No pool towels available. Room keys stopped working. Unable to bring any of your own food or drink.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 26.3.2024
We are aware of the pool ceiling which is scheduled to be repaired April 5th through the 12th. We do not allow food and drink in our Food and Beverage area's as that is our Restaurant area and you can't take outside food into any restaurant.

4/10 Huono

Paula

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The pool should have been closed! Cold murky water. The whole reason we went was for our grandkids to swim. Ceiling is as peeling so bad chunks of paint was all over the tile floor and probably what made the pool murky. Staff was very nice, breakfast buffet and room were good
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 26.3.2024
Thank you for staying with us and I apologize that the property is not up to Hilton Standards. We recognize this and are in the process of preparing for the pool ceiling repair from April 5th through the 12th. Thank you again for staying with us.

8/10 Hyvä

Shane

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 26.3.2024
Thank you for the great review and we hope you come again soon.

8/10 Hyvä

Donald

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 26.3.2024
Thank you for the great review and we hope you come again soon.

8/10 Hyvä

Faith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
GM vastasi 15.4.2024
Thank you for the positive review and please come again soon

6/10 OK

Raied

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Breakfast was basically the omelet. When any of the fruits is finished, they don't replenish. Cream cheese was strawberry flavor (no plain) for three consecutive days. On Monday, they didn't have any fruits at 7 Am and upon request they brought two oranges. Mattresses on beds and in sofa beds are old and sunked in. Staff are wonderful, they offered to change room or a roll away bed free of charge. I love staying in Embassy Suites when available, thus, I hope that this location does some updating for the mattresses and definitely take care of making the Breakfast (which is the signature of Embassy Suites be looking good again.
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 19.3.2024
I'm sorry you did not get the full Breakfast experience you were looking for. We replenish our Breakfast Buffet up until the final ten minutes of Breakfast and then do cooked to order so we do not have to throw away full pans of food uneaten. Our mattresses are less than two years old so I sorry if yours felt uncomfortable to you as this is not a complaint we typically have. Depite these challenges I do apologize and hope you come stay with us again.

2/10 Hirveä

Andrea

The hotel was oversold
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 18.3.2024
Sometimes being a great Hotel and being Popular causes oversells. I am sorry if that happened to you and you were not able to book a room with us. I do invite you to come again and I hope you have a wonderful experience with us.

8/10 Hyvä

kirk

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Property was clean quiet. Good breakfast first dya second day not as good. They were out of milk and asked for said did not recieve supplies yet. Also when asking for tea said what was out was all they had. Then a few minutes later all of sudden there was now breakfast tea available.
Yöpyi 2 yötä maaliskuussa 2024
GM vastasi 12.3.2024
Our trucks do arrive daily for our Buffet and I'm sorry that we disappointed you. Thank you again for your business.

10/10 Loistava

Gary

Hyvää: Palvelut/mukavuudet
Really enjoyed the stay.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 12.3.2024
Thank you so much for staying with us and we hope you come again soon.

8/10 Hyvä

Susan

Hyvää: Siisteys ja henkilökunta ja palvelu
Nice hotel for the price.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 12.3.2024
Thank you so much for the kind review and we hope you come again soon.

4/10 Huono

Amanda

The hotel is beautiful it’s self but the pool area is dirty overflowing kids out of control no parents or staff watching them at the pool kids jumping n throwing each other into the pool where I was hit said please stop and the kids called their parents try to jump me so I just left I spent 600$ just to be disrespected the whole weekend
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 12.3.2024
I'm sorry you did not have the best experience. We do not watch the children as our expectation is that the parents monitor their children. The pool is extremely popular so I apologize that it was so busy and we hope you come again soon.

8/10 Hyvä

Shae

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pool area has the ceiling literally falling down and paint peeling off the walls. Pizza and food was all over the hallways. Our room had red stains on the floor, heater panel was dirty and removed laying on the floor. Hotel must have been hosting a school event, kids running around wild.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 15.4.2024
Thank you for the positive review and please come again soon

4/10 Huono

Leondra

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room had see through curtains and I was on the ground floor so people in the parking lot could see inside. I could hear through the walls, my room did not have an iron and when I requested one and extra towels no one brought them to the room.
Yöpyi 1 yön helmikuussa 2024

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The hotel is decent. The rooms are spacious but dirty. Like no one cleaned. Crumbs on the floor, hairties laying around, lights dont work. Main tv wouldn't work. Pool got shut down as we were checking in due to too much chlorine, which was the main reason we chose this hotel so our kids could swim for their birthday.
Yöpyi 1 yön helmikuussa 2024
GM vastasi 12.2.2024
I am truly sorry that we did not meet the standard that you have come to expect of us. We do monitor the pool and for your safety if anything is out of balance we have to close and balance the chemicals to make sure you enjoy your time safely.

6/10 OK

KRISTA

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
My family and I stayed in 2 of the king suites. Rooms were ok, but definitely could be updated. They did let us check in early, so that was nice. There wasn’t any sheets/blankets for the pull out, so I had to call twice to get them. The tv remote in the living room didn't work. We ate at the restaurant and it was ok. My husband’s chicken was very pink, and the waiter laughed and took it back. (So he had to eat about 15-20 mins after everyone else). What was really bad was the teens/kids running the halls bouncing off walls until 4 am. There was a full on adult LOUD fight in the halls at 3 am (lasted about 20 mins) that woke us all up. (With the the open space in the middle of the hotel, I’m sure EVERYONE heard it.) We will probably find another place to stay next time we are in the area, unfortunately.
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 5.2.2024
I sorry that you did not enjoy your stay and we are working on updates to our property. Kids do love our Hotel as we are a great place for families with our open spaces. We hope you come back when its a little quieter for a more positive experience.

2/10 Hirveä

Robert

Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 6.2.2024
Thank you so much for staying with us. I'm sorry it looks like you did not enjoy your stay. Is there anything we can do to earn a better rating?.