Sisäuima-allas, aurinkotuoleja

Arvostelut: Hilton Garden Inn Dubai Al Mina

4 out of 5

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 255 kautta 571 arvostelua" "
Arvosana 8 - Hyvä. 192 kautta 571 arvostelua" "
Arvosana 6 - OK. 73 kautta 571 arvostelua" "
Arvosana 4 - Huono. 21 kautta 571 arvostelua" "
Arvosana 2 - Hirveä. 30 kautta 571 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Maria

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Comfortable & affordable business hotel
Good basic hotel if you don’t need resort-like amenities. Convenient to La Mer and old Dubai but not close to the most popular sights. Be prepared to take taxis or catch the hotel shuttles. Staff was friendly and breakfast had a lot of variety. Pool area isn’t that nice and faces big construction site - however the rooftop gets plenty of sunshine until late. Room was fine but the window very dirty.
Yöpyi 1 yön tammikuussa 2022
HGI TEAM vastasi 28.1.2022
Thank you for taking time to share your experience about our hotel on Hotels.com. We regret to note that our location and our facilities were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this. We hope that you would give us another opportunity to welcome you in future. Best Regards HGI TEAM

6/10 OK

Taina

Matkusti perheen kanssa
Yöpyi 10 yötä joulukuussa 2021
Nithin Prem vastasi 27.12.2021
Dear Guest, Thank you for taking time to write a review about your stay. From your review I understand we were unable to meet up on your expectations as a Hilton hotel in regards to the level of service and personal attendance. We are sorry to have not lived up to your expectations and I use this platform to apologize for the shortcoming in our service deliveries. As our valued guest, your feedback is really valuable. After all it is only through guest feedback that we are able to improve on the services we provide. Best Regards, Hilton Garden Inn Dubai Al Mina Team

8/10 Hyvä

sanna-riikka

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Siisti ja kombakti hotelli.
Yöpyi 7 yötä marraskuussa 2021
pawan vastasi 18.11.2021
Dear Sanna-riikka, We are glad to learn that you found our hotel comfortable place to stay and you enjoyed our convenient location. Thank you very much for writing a 08/10 review about your recent stay with us and we look forward to welcome you at our hotel very soon. Regards Pawan Bhusal

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä joulukuussa 2019
Guest Services Manager vastasi 16.1.2020
Dear Guest, Thank you for posting a 4 star review about your stay at our hotel. We are happy to note your satisfaction about the facilities and amenities of our new hotel. We look forward to welcome you soon for even better experience. Best Regards, Manasi Patkar

10/10 Loistava

Laura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä hinta-laatusuhde!
Mukavat huoneet, ystävällinen henkilökunta ja ihana aamupala.
Yöpyi 4 yötä joulukuussa 2019
Manasi Patkar vastasi 15.12.2019
Dear Laura, Thank you for taking time to rate us on Hotels.com. We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion. We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina. Best Regards, Manasi Patkar Guest Services Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Viihtyisä
Erittäin viihtyisä hotelli. Nyt ottaisin illallisen myös koska ruoka oli kallista ja hotellin lähellä ei ole ruokapaikkoja vaan piti aina lähteä taksilla. Aamupala oli kattava. Henkilökunta oli todella ihania. Uima-altaan view on muuttunut, eteen rakennetaan uutta hotellia kai. Rakennustyömaan melu voi häiritä joitain.
Yöpyi 7 yötä huhtikuussa 2019
Guest Services Manager vastasi 1.6.2019
Dear Guest, Thank you for taking time write a review on Hotels.com. We are glad that your overall experience was excellent and our breakfast spread was up to your liking. We are sorry that our restaurant pricing did not meet your approval and construction noise disturbed you. Thank you for choosing to stay with us and we look forward to welcome you again to our hotel. Best Regards, Manasi Patkar Guest Services Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä hotelli, riittävä aamupala ja ystävällinen henkilökunta. Hotelli hieman syrjässä.
Yöpyi 5 yötä tammikuussa 2019
Manasi vastasi 20.2.2019
Dear Guest, We are glad to learn that you found our hotel an excellent place to stay and you enjoyed all of our facilities. Thank you very much for writing a 4 star review about your recent stay with us and we look forward to welcome you at our hotel very soon. Best Regards, Manasi Patkar Guest Services Manager

10/10 Loistava

Tiia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Really nice hotel
Helpful staff! Really nice breakfast with a lot of choices (breads, porridge, omelettes, fruits, yoghurts, cereal, beans, boiled eggs, beans, etc). Prepare to travel by taxi, since the hotel is located in the middle of... Nowhere? But it’s super easy and rather cheap to use a taxi, so I don’t see the location as a problem. Worth staying at if you value a good breakfast and a good sleep.

8/10 Hyvä

Elisa

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Hyvä hotelli, mutta huonolla alueella
Asiakaspalvelu kokonaisuudessaan oli hyvää, vaikka useasti eivät hotellin respan työntekijät taikka tarjoilijat tajunneet kysymyksiämme, vaikka toki puhuimme englantia. Miesystäväni sai pyydettäessä aamupalalla gluteenitonta leipää ja aamupala etenkin munakas oli todella hyvä! Huone oli reilunkokoinen, mutta vaatekomeron liukuovet olivat todella huonossa kunnossa. Hotelli sijaitsi makuumme hiukan liian syrjässä ja jopa huonolla alueella. Hotellin vierustalla ja takana oli paljon keskeneräisiä rakennustyömaita ja kävellen ei päässyt oikeastaan mihinkään. Liikuimme paljon taksilla ja pari kertaa hotellin tarjoamalla bussilla Dubai Mallille ja rannalle.

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys
Friendly staff, nice hotel
Nice and friendly staff. Hotel have transportation to the beach and Dubai mall what is good, Jumeirah beach is still closed because of maintenance work. Hotel is middle of everything, but because of long distances you need to use taxi.
General Manager vastasi 17.2.2017
Dear Valued Guest, Thank you very much for your valuable time in writing this great review, We are very happy to learn that you have enjoyed your stay with us at Hilton Garden Inn Al Mina and we hope to welcome you back very soon. kind regards Gomaa Sayed Front Office Supervisor

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
General Manager vastasi 14.1.2017
Dear Guest, We would like to thank you for having chosen our hotel for your last stay and for rating us as 4 stars. We look forward to welcoming you back in the near future! Regards, Eleana Charalambous Duty Manager

10/10 Loistava

Otto

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Eva Moral vastasi 19.3.2016
Dear Mr. Otto, We would like to thank you for taking the time to rate your stay in our hotel, and we are very glad to see that you fully enjoyed it since you rated us with the highest score, 5. We hope to have the opportunity to welcoming you back soon in our hotel. Kind regards, Eva Moral Operations Manager

10/10 Loistava

Manoj

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property, service and experience.
Yöpyi 3 yötä toukokuussa 2024
Poonam Gurung vastasi 6.5.2024
Dear Manoj,Thank you for taking the time to review us. We are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards,HGI DUABI AL MINA TEAM

10/10 Loistava

Arunkumar

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was clean, the staffs were friendly and helpful. Food was great too.
Yöpyi 2 yötä huhtikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 23.4.2024
Dear Arunkumar, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 Loistava

Maria

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä maaliskuussa 2024
Jessa vastasi 10.4.2024
Dear Maria,Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Sincerely,Jessa EspanolaFront Office Supervisor

10/10 Loistava

Jihane

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great service and great personnel. Special thanks to mr kareem
Yöpyi 1 yön huhtikuussa 2024
Jessa vastasi 9.4.2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.

4/10 Huono

Jihane

Yöpyi 2 yötä huhtikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 26.4.2024
Dear Jihane,Thank you for taking time to write a review at Expedia. From your ratings we understand we were unable to meet up on your expectations as a Hilton hotel in regard to the level of service and personal attendance. We are sorry to have not lived up to your expectations and I use this platform to apologize for the shortcoming in our service deliveries. As our valued guest, your feedback is really valuable. After all it is only through guest feedback that we are able to improve on the services we provide. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged, and which is our strength as a Hilton Garden Inn.Best RegardsHGI DUBAI AL MINA TEAM

10/10 Loistava

Royston

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All staff very helpful and Plesant, Breakfast has a good selection, and cannot fault this Hotel would stay again if going to Dubai.
Yöpyi 5 yötä maaliskuussa 2024
Jessa vastasi 3.4.2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

2/10 Hirveä

akbar

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 2 yötä maaliskuussa 2024
HGI DUBAI AL MINA TEAM vastasi 13.3.2024
Dear Akbar,Thank you for taking time to share your experience about our hotel on Expedia.We regret to note that our location and our facilities were not up to your expectations. Please accept our sincere apologies for the inconvenience caused due to this.We hope that you would give us another opportunity to welcome you in future.Best RegardsHGI DUBAI AL MINA TEA,

10/10 Loistava

Rolando

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was courteous. Area has a lot of dining places. Nice and clean room.
Yöpyi 8 yötä maaliskuussa 2024
Jessa vastasi 11.3.2024
Warm greetings from Hilton Garden Inn Dubai Al Mina! Thank you for taking the time to write us.On behalf of the management and team, please accept my sincere appreciation for your positive comments.Once again, thank you and we look forward to welcoming you again with the best of our hospitality.Best Regards,Jessa EspanolaFront Office Supervisor

10/10 Loistava

joanne

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
convenient location and good service staff
Yöpyi 3 yötä maaliskuussa 2024
HGI DUBAI AL MINA TEAM vastasi 6.3.2024
Dear Joanne,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Hilton Garden Inn Dubai Al Mina

8/10 Hyvä

Ali

Yöpyi 4 yötä helmikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 28.2.2024
Dear Ali, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

6/10 OK

Mukund

Matkusti perheen kanssa
Un necessary charged
Toilet not flushing properly we complained twice but not problems solved And in restaurants we eat dinner buffet and charge extra for drinks and we did not drink soft drinks and juice or water we paid for coffee for extra charges
Yöpyi 4 yötä helmikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 28.2.2024
Dear Mukund, Thank you very much for choosing to stay at Hilton Garden Inn Dubai Al Mina and for taking the time to write to us regarding your stay. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. Whilst we continue to strive to deliver a great guest experience, obviously we did not live up to several of your expectations on this occasion. We do hope this will not deter you from returning back to Hilton Garden Inn Dubai Al Mina in the future. It would be our pleasure to welcome you back up soon and assure you of our best attention and services at all times. Best Regards, HGI DUBAI AL MINA TEAM

6/10 OK

MANSOUR

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 11 yötä helmikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 28.2.2024
Dear Mansour, Thank you very much for choosing to stay at Hilton Garden Inn Dubai Al Mina and for taking the time to write to us regarding your stay. We continue to strive to deliver a great guest experience, obviously we did not live up to several of your expectations on this occasion. We do hope this will not deter you from returning back to Hilton Garden Inn Dubai Al Mina in the future. It would be our pleasure to welcome you back up soon and assure you of our best attention and services at all times. Best Regards, HGI DUBAI AL MINA TEAM

10/10 Loistava

Malik Kwame Shabazz

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet
I liked everything except for the construction noise
Yöpyi 3 yötä helmikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 28.2.2024
Dear Malik Kwame Shabazz, Thank you for taking the time to review us. We are grateful to read your comments regarding our services and facilities and we are pleased to know that you have enjoyed your overall stay with us. We look forward to welcoming you again in the near future. Best Regards, HGI DUABI AL MINA TEAM

10/10 Loistava

Satyam

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä helmikuussa 2024
Jessa vastasi 21.2.2024
Dear Satyam,Thank you for taking the time to tell us about your experience at Hilton Garden Inn Dubai Al Mina.I’m very delighted to hear that you have found our hotel team to be very helpful and efficient.Thank you again for staying with us and looking forward to welcoming you back.Best Regards,

10/10 Loistava

Karim

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was awesome stuff was great
Yöpyi 5 yötä helmikuussa 2024
Jessa vastasi 21.2.2024
Dear Karim,Thank you for taking time to post a positive review about our hotel and I’m glad that you have enjoyed your stay with us.I’m very delighted to hear that you have found our hotel team to be very helpful and efficient.I will personally pass your kind compliments to them as your feedback will be an encouragement for them to continue delivering excellent service.Thank you again for staying with us and looking forward to welcoming you back.Best,

10/10 Loistava

Mohammad

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Overall what we expected is more than that
Yöpyi 3 yötä helmikuussa 2024
Jessa vastasi 21.2.2024
Dear Mohammad,We very much take pride in our hospitality principles, and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations, and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services .Your willingness to share your recent experience is genuinely appreciated.Sincerely,

10/10 Loistava

ilho

Yöpyi 1 yön helmikuussa 2024
Jessa vastasi 21.2.2024
Dear Ilho,I would like to thank you for your great feedback regarding your stay at. I am delighted to read that you enjoyed your stay with us and our services, facilities and your dining experience have met your expectations. We look forward to welcoming you back in the near future. Best regards,

2/10 Hirveä

Tarkistettu asiakas

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Horrible Horrible!
I made a booking for 2 rooms The information on there indicated that; 1. The Booking was complete 2. Fees were to be paid upon checking in onsite 3. Changes could be made for free before January 23rd I cancelled one room and made changes for the 2nd room well in advance of the date that was stated. On January 21st I received an alert from my banks mobile app asking me to take an action on attempted transaction. Considering that it was out of state, the transaction was flagged as potentially fraudulent. I checked and saw that it was from the hotel. I removed the flag and then reached out via email to let them know that I had noted the transaction and was not aware that any charges would be made BEFORE check in as this was not stated anywhere as part of the terms when I was making the booking. I also asked that they confirm if this fee would be deducted from the total cost if charged. They let me know that it was actually an Authorization hold and actually not a charge and we left it at that. I went an extra step to ensure from Expedia that the booking was still valid. I did this 3 times. Because during the week, I received a message indicating that the booking was cancelled. I was assured all was in order. My guest arrived and was turned away. They had the booking cancelled. The manager was SO RUDE. It was such an embarrassment.
Yöpyi 6 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

2/10 Hirveä

Andrea Katalin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfortable beds, nice bathroom, good wifi
Yöpyi 1 yön helmikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

2/10 Hirveä

robert

Pas d’avis
On est arrivé à 1h00 du matin heure locale notre réservation n’as pas été validé et l’hôtel était soi-disant complet. Il a fallu que nous trouvions un hôtel pour une nuit et après nous réservions 8 nuits pour notre séjour Alors je pense que hôtels.fr je n’y retournerai plus jamais !..
Yöpyi 9 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 OK

Pranaya Kumar, TORRANCE

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Pranaya Kumar,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 Loistava

Rodrigo

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Rodrigo,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsHGI DUBAI AL MINA TEAM

2/10 Hirveä

sagar

Yöpyi 3 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 OK

Samer

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Rooms are too small
Yöpyi 5 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards, HGI DUBAI AL MINA TEAM

6/10 OK

MOHAMED

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä tammikuussa 2024
HGI DUBAI AL MINA TEAM vastasi 7.2.2024
Dear Mohamed,Greetings from Hilton Garden Inn Al Mina, thank you very much for taking time to rate us on Hotels.com.We have noticed that your ratings are not so high and positive. it would be really helpful if you could provide us with further details on what we were not able to do improve our service and exceed your expectations. Thank you very much for choosing Hilton Garden Inn Dubai Al Mina for your recent stay and we look forward to welcoming you back in near future. Kind RegardsHGI AL MINA TEAM

10/10 Loistava

Ahamed Jalaludeen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The Staffs are very polite and very helpful. .
Yöpyi 5 yötä joulukuussa 2023
Poonam Gurung vastasi 13.1.2024
Dear Ahamed,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

10/10 Loistava

Hicham

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Das Personal war sehr nett und zuvorkommend. Das Essen war top!
Yöpyi 7 yötä tammikuussa 2024
Poonam Gurung vastasi 13.1.2024
Dear Hicham,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 Hyvä

Shelley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Older hotel. Staff was great.
Yöpyi 2 yötä joulukuussa 2023
Poonam Gurung vastasi 13.1.2024
Dear Shelley,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

8/10 Hyvä

Hirkirn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I think you should have more free shuttle service to & fro from the Dubai mall at different timings. Other than that hotel & staff are very helpful. Enjoyed my stay. Thanks.
Yöpyi 6 yötä joulukuussa 2023
Poonam Gurung vastasi 13.1.2024
Dear Hirkirn,Thank you for taking time to rate us on our on-line guest satisfaction survey.We are delighted to note that you found the service and facilities to your satisfaction as this is what we strive to achieve at all times. Ensuring guest comfort is our main focus and we are glad that we were able to meet your expectation of a Hilton experience on this occasion.We look forward to welcoming you back to Hilton Garden Inn Dubai Al Mina.Kind RegardsPoonam GurungFront Office Supervisor

4/10 Huono

Amirali

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I Stayed at this Hotel 2nd time but this experience was no where close to our 1st time stay. Hotel WiFi was not connecting to I-phones and it gave trouble through out our stay. Breakfast was average and kitchen staff never greeted any of us. Overall service was not good. I brought my brother and his wife to stay at this hotel but they were also disappointed after what I have told them regarding my first stay with this hotel.
Yöpyi 4 yötä joulukuussa 2023
HGI ALMINA TEAM vastasi 26.12.2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

2/10 Hirveä

Daniel

Yöpyi 1 yön joulukuussa 2023
HGI ALMINA TEAM vastasi 26.12.2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

4/10 Huono

Nadja

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Einige Service Mitarbeiter waren sehr unmotiviert und haben nicht frühzeitig reagiert ob etwas fehlte. Der Pool ist nicht Bildentsprechend, was sehr schade war. Die Pooletage war sehr altmodisch und sollte renoviert bzw. Besser ausgestattet werden. Drumherum sind nur Baustellen, daher war es oftmals laut. Im Bad hat die Dusche „gepfiffen“ … Unterkunft war okay, würde ich aber nicht nochmals hingehen
HGI ALMINA TEAM vastasi 26.12.2023
Dear Guest,Greetings from Hilton Garden Inn Dubai Al Mina. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Garden Inn Dubai Al Mina very soon.Kind Regards,HGI DUBAI AL MINA TEAM

8/10 Hyvä

MARYAM

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I was so happy with they service
Yöpyi 1 yön joulukuussa 2023
HGI ALMINA TEAM vastasi 26.12.2023
Dear Guest,Thank you for your kind review and score on Wotif. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. We hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä marraskuussa 2023
HGI ALMINA TEAM vastasi 26.12.2023
Dear Guest,Thank you for your kind review and score on Hotels.com. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina, and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and we look forward to seeing you again and to provide our best services.Best Regards, HGI AL MINA TEAM

2/10 Hirveä

Musabcan

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Otel Hilton kalitesine yakışacak bir otel değil maalesef Çok kirli Gürültü den sabaha kadar doğru düzgün uyuyamadım Resepsiyon çok kötü çıkışta extra para istediler Giriş yaptığımız ilk gün ödeme alındı Çıkarken kur farkı dediler extra para istediler
Yöpyi 4 yötä marraskuussa 2023
HGI ALMINA TEAM vastasi 6.12.2023
Dear Musabcan,Thank you for taking the time to share your thoughts about your recent stay with us on Hotels.com.We regret to note your dissatisfaction with regards many service aspects. Please accept our sincere apologies for any inconvenience caused due to this.We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide.We hope that you will give us another opportunity in the near future to welcome you.Best RegardsHGI AL MINA TEAM

2/10 Hirveä

Ercan

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel hayatımda gördüğüm en kötü otel diyebilirim Hilton a hiç yakışmayacak kadar kirli Hizmet sıfır Resepsiyon berbat Çıkış yaptığımız gün bizden extra para talep etti Giriş yaptığımız gün kartımdan ödemeyi çektiler Çıkış yaptığımız gün ilave biraz daha almamız gerekiyor dediler Neden diye sorduğum da kur bugün daha yüksek sizden düşük alınmış dendi İtiraz edince bu duruma biraz indirdiler müşteri hizmetlerini aradım gece olduğu için ulaşamadım maalesef extra ödeme yaptık ve bu rezil otelden çıktık Kesinlikle hem çok kirli bir otel hemde hizmetleri berbat Asla tavsiye etmiyorum
Yöpyi 5 yötä marraskuussa 2023
HGI ALMINA TEAM vastasi 26.12.2023
Dear Ercan,Thank you for taking the time to share your thoughts about your recent stay with us on Hotels.com. We regret to note your dissatisfaction with regards many service aspects. Please accept our sincere apologies for any inconvenience caused due to this. We appreciate taking time to share your feedback as it is only through guest feedback that we are able to improve on the services we provide. We hope that you will give us another opportunity in the near future to welcome you.Best RegardsHGI AL MINA TEAM

10/10 Loistava

Stanvaste

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 12 yötä marraskuussa 2023
HGI ALMINA TEAM vastasi 6.12.2023
Dear Stanvaste,Thank you for sharing your experience on Expedia about your recent stay with us.It is a pleasure for us to note that you had a great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.Thank you for choosing to stay with us and we look forward to welcoming you in near future for even better experience.Best RegardsHGI ALMINA TEAM

10/10 Loistava

SANJEEV GANESH

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 6 yötä marraskuussa 2023
HGI ALMINA TEAM vastasi 30.11.2023
Dear SANJEEV GANESH, Thank you for your kind review and score on Expedia. We are happy to know that you have enjoyed your time at Hilton Garden Inn Dubai Al Mina and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services. I hope this experience does not prevent you from staying with us in the near future, and I look forward to seeing you again and to provide our best services. Best Regards, HGI AL MINA TEAM