East Brookfield Hotellit

”Everything is great 👍 I liked”

”Staff were very friendly and tried their best to help customers. The property is in much need of updating. They can start by cleaning the carpets in the halls and rooms. Power went off on my check out day, that's wnen I learned they don't have a back up generator for power outages. Never have I experienced a property of that size not having a generator. Well...maybe they did, just in need of repairs like the rest of the place. Will stay elsewhere on future trips.”

”Showed up and the pool was not open yet and the first floor was boarded up from a gun shooting that happed 4hr ago. Check-in took forever with only one computer. Was trying to cancel and only the manager could override the system and they were not in after a shooting just happened and an innocent bystander was in critical condition.”

”Wonderful front desk staff. We couldn't arrive until way past check in but Mr. Ravene stayed and waited for us which was a Godsend. Room was clean and comfortable. Especially love the location right next to a little breakfast spot that you could walk to within 2 minutes but their continental breakfast was also good. Will definitely stay again!”

”The room that we stayed had hardly any electric outlets that we could use.”

”advertised continental breakfast when we went in there were two bananas one apple pre-packaged plain bagels and a couple of mini muffins. the room was dusty with con webs on tje light fixtures. the soap dish in the ahower was broken and still stuck to the shower walls,”

”No staff present. Self check in and out. Facility was pleasant, fairly quiet and clean.”

”Room was clean, staff was friendly”

”Great location and clean property”

”Very nice workers at the bar ! Room was clean. Staff is always nice”

”Pool out of service. Guest computers not working. “Suite” is just a larger room without any partitions. Breakfast ok. Checkin staff was excellent. Clean room and property. Easy parking. Good location.”

”Other than being outdated, the room was nice and very clean. It also smelled nice. It was very quiet. Staff was very helpful. I would def stay again.”

”GREAT”

”It was spotless, Scott was awesome, beautiful serene setting, comfortable bedding, great breakfast. ”

”Loved it”

”Enjoyed the room with kitchen. Staff were very helpful and friendly. Enjoyed the 24hr. Coffee. Only disappointed was paying $398 for one night because the band Journey was in town. Booked the room 6 months in advance. Same room goes around $209”

”The man at the front desk was of no help and refused my stay because he wouldn’t accept my military ID card, as my drivers license was lost during my travels. He also would not accept a picture of my license. This upset me a lot but more so than anything, his rude and demeaning attitude and unwillingness to have a calm and professional conversation is what left me floored.”