Hilton Hotels – East End, Richmond

”The Hotel Staff was nice and the beds were very comfortable, however the top portion of the freezer was frost bitten and wouldn't close. My sister is diabetic and needed to freeze her medicine. We called the front desk, but nothing happened until she spoke to the manager. Maintenance did come right away. However, because the refrigerator door didn't close the night before, all of the ice melted before hand. Management was willing to switch out the refrigerator. ”

”We've stayed in this hotel many times over the years and I've always been satisfied. This time we were very disappointed that they now charge for parking at the hotel. The price of the hotel per night is a little steep so we feel like it was just another way for them to pinch off more money. We will not be staying there again, too many nice places right around the same hotel that do not charge for parking.”