8/10 Hyvä
Karen
Matkusti ryhmän kanssa
21.10.2025
Hyvää: Siisteys
We ran into an issue with accessibility. We had a room that was available from the parking lot by going through the pool entrance. It worked really well for us when we checked in and had to bring our luggage into the facilities...same level, good answer for 2 women in our 60's, so we didn't have to carry heavy suitcases through the lobby and lift them upstairs and then down a long hallway. Unfortunately, the pool entrance was locked when we needed to take our luggage out to our car when we were checking out at 7 am the day we left. That is not an unusual hour to be checking out, and we were severely inconvenienced by not being able to access the same entrance/exit that we had used all week. No one was at the facility to help us, so we were forced to make several trips to take all of our bags down a long hallway and then down stairs, out the main entrance and up a ramp to our car. The lack of convenient access cost us an extra 30 minutes we had not planned for in our exit, as well as putting us in a precarious, potentially harmful position of carrying bags down stairs (which has previously resulted in a devastating injury for one of us on a different trip). The accessible entrance for the second floor of the facility really needs to be open for more reasonable hours for this reason.
Karen
Yöpyi 6 yötä lokakuussa 2025
