Asunnot – Ely

”I understand the rental was new, so there's some scope for improvement, but we got off to a bad start when I booked the property but was then told the pictures did not relate to the flat available. After negotiating we stayed, and the smart TV did not stream any channel or even Netflix, but although the shower immersion heater unit worked, the tap only ran cold in the bathroom sink, and there could have been a few more mugs, cutlery and some side plates would have been helpful. The flat needed...

”Lovely clean room. The bed was very comfortable and the small kitchen and restroom fit the space very well. I had great communication with the host. The location is near many shops and restaurants and about a 15 minute walk from the city center. The washer and dryer were very convenient.”

”Great location. Quiet, clean, and comfortable.”

”The property was disgraceful. We didn't stop there we booked somewhere else. Bed unmade not been changed from previous person. It absolutely stank of cigarette smoke. Rubbish on the floor in front room. Food left in the freezer. Tried ringing Muhammad but no answer.”

”Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day. That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial. So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...