Relais & Châteaux – Esi-Alpit, Eurooppa

"This hotel says it has a restaurant but it was mostly closed. A buffet was the only choice for a meal when we arrived, but as we saw it had only some leftovers I asked the staff if they could refill the pots so we could eat. They promised to do so, but failed, told us the buffet is now closed and then charged us regardless. Only after heavy arguing they dropped the charge but nobody felt they needed to apologize for failing to keep their promises and sending us hungry to the room. We felt uninvited and most of the staff were downright rude (with the exception of a very friendly Maria). Many details suggests this hotel is in trouble, a belt missing from a bathrobe, promises to fill the minibar was not kept, there was no shampoo in the spa area, etc. The facilities have all the potentials to serve as a nice hotel, but with the hostile staff I will certainly never visit this place ever again. "

"Huone oli hieno ja siisti"

"Kyllä."

"The hotel was absolutely fastastic with the lake view and a own balcony. Without this hotel the trip to hallstat would have been dissappointment, because the town is full of tourist nevertheles the town is very beautiful."

"Siisti huone sekä hotelli. Henkilökunta oli korottanut myös yllätykseni huoneeni parempaan"

"Tyypillinen siisti peruskaupunkihotelli"

"Luxurious place to stay and enjoy your summer holiday. We enjoyed the spa and relaxation area and visited Eagle's Nest. The buses to Eagle's Nest are within a very short (10-minute) walking distance. We also had an excellent dinner at the hotel's restaurant, which holds two Michelin stars."

"Vaatimaton perushotelli päärautatieasemalla, hankala saapua autolla, rauhaton alue, pieni huone, aamupalalla tarjottava koko ajan vähissä, sekava toimimaton aamupalaravintola, henkilökunta ei aivan tehtäviensä tasalla aamupalalla ."

"Room was good but Air Conditioner didn’t work for half the stay and power went out 2 times for longer periods"