Estate Trunk Bay Hotellit

”Air and pool were great. MANY stairs..quite a climb would not recommend for older people or with any disability. Close to good restaurants and markets. ”

”It was absolutely wonderful ”

”Beautiful location, so restful and relaxing. Staff is very gracious and helpful. Enjoyed IVG and hope to stay again in the future.”

”Great room and staff”

”We paid for a king but when we went into our room it was a double. I went to the desk to say we were given the wrong size room and was told they did not have anymore king size rooms on that floor. I complained and then was told I could move to an outside room with a king sized bed. The lady at the desk was not very helpful or accommodating and I did not feel I was wrong about complaining about not having the room I booked and paid for. Very outdated but it was convenient to be so close to...

”We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were...

”Stayed with friends in a two bedroom suite. Customer service was excellent, very quick and efficient. Bartender was pleasant as well, very beautiful scenery as well. I will definitely stay again.”

”The staffs were very welcoming, breakfast was wonderful I would definitely stay at this same hotel when i visit again.”

”Very nice staff and overall great place to stay while on St Thomas.”

”Nice place, Very clean and Quiet and Nice views. I just wished the store stayed open later. If not, they should have vending machines for the late night.”

”Easy check in and check out. Good location.”

”Yes it was very clean and staff was very helpful”

”Was in town with the family for 6 nights. The staff is wonderful. Everyone was so nice to us, everyone from the office workers to the restaurant staff at Caribbean Fussion. Special shout out to our guy Lincoln. Served us many nights. Wonderful memories at a wonderful place.”

”Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!”

”Great view! Great location ”

”It rained the day we arrived and when we got there, the whole kitchen and living room were flooded and the rug was soaked for the whole 7 day trip so the whole house stunk of mildew the entire trip. We woke up sick every morning from breathing in the nasty air all night. I dont know if someone left the front door open allowing the rain water to come in during the storm but we would’ve enjoyed our trip better if we didn’t get sick every time we were in the house. There is also no laundry soap or...

”The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa.”

”We were without power (at least 3-5 hrs on 3 days and one day was 18hrs) 4 out of 6 days. One small flashlight, NO generator. Very inconvenient when you can’t make meals (which is why I rented a place with a full kitchen) or do laundry. All I got from management was I’m sorry. The check in process was very odd. Random text messages for 2 different people (not explaining who they were until I asked) asking about our flight info. Jill met us at the property once we arrived and she was AWESOME!! ”