Ilmakuva
Tarkista saatavuus

Arvostelut: H10 Estepona Palace

4 out of 5
H10 Estepona Palace
Avda del Carmen, 99 Playa de Guadalobon, Estepona, Malaga

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 240 kautta 649 arvostelua" "
Arvosana 8 - Hyvä. 275 kautta 649 arvostelua" "
Arvosana 6 - OK. 76 kautta 649 arvostelua" "
Arvosana 4 - Huono. 43 kautta 649 arvostelua" "
Arvosana 2 - Hirveä. 15 kautta 649 arvostelua" "

8,8/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Sakari

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 8 yötä lokakuussa 2022
Customer Service vastasi 20.10.2022
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are glad to know that you thoroughly enjoyed your stay and would like you to know that it has been a pleasure to have you with us. We hope to be able to welcome you again soon and remain,with kind regards on behalf of the whole H10 Estepona Palace team

6/10 OK

Sami

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022
RRPP vastasi 24.7.2022
Dear Guest, Thank you for choosing to stay with us and for taking time to rate us. We regret if your stay did not quite meet with your expectations and would like you to know that for us it has been a pleasure to have you with us and we hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Sari

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2019
RRPP vastasi 18.10.2019
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are very happy to see that you enjoyed your stay in our hotel. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and would be delighted to welcome during your next visit to Estepona. With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä kesäkuussa 2019
RRPP vastasi 7.7.2019
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. We are very happy to see that you had a lovely stay in our lovely hotel. Please know that it has been a pleasure to have you with us and we would be delighted to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team.

8/10 Hyvä

Timo, Porvoo, Finland

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Some construction work on our floor causing a bit noice plus dirt
Yöpyi 3 yötä maaliskuussa 2019
RRPP vastasi 26.3.2019
Dear Guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. Unfortunately we had a problem with the hot water pipes in a specific area of the hotel resulting in urgent maintenance work having to be carried out. The only way to fix it required demolishing various walls in a couple of rooms. Given this, and with the aim to always provide the best service possible, we decided to refurbish the rooms affected. The works have now been finished pending a couple of finishing touches. We are very sorry if you were molested by any of this in any way. As always, if there is any issue, we kindly ask that you contact us, giving us the opportunity to help and in turn make the stay even more pleasant. We hope that nevertheless you had a lovely stay. It has been a pleasure to have you with us and we would be delighted to welcome you again on your next visit. With kind regards on behalf of the whole H10 Estepona Palace team.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
RRPP vastasi 8.5.2018
Dear guest, Thank you for choosing us for your stay, for taking time to share your experience and for rating us. It has been a pleasure having you with us and we would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team.

8/10 Hyvä

Kari, Pääkaupunkiseutu

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Palace oli hyvä, mutta ei täydellinen
Hotelli sijaitsee rauhallisella paikalla meren rannalla Esteponan kaupungin laidalla. Hotellille on varsin helppo tulla vuokra-autolla Malagan kentältä sitten, kun on oppinut erottamaan toisistaan osin rinnakkain ja osin yhdistyen kulkevat tiet A-7 ja AP-7. Hotellin edustalle pysäköidyt autot tekivät sisäänkäyntialueesta ahtaan. Hotellin alakerrassa sijaitsevaan pysäköintihalliin ajetaan jyrkkää mäkeä alas ja ahtaasta mutkasta kääntyen, mutta hallin sisätilat olivat yllättävänkin väljät. Pysäköinnin hinta saanee monet etsimään muita vaihtoehtoja. Hotelli on varsin iso ja jopa linnamainen. Merinäköalahuoneemme tilavuus sekä näköala merelle ja uima-allasalueelle viehättivät. Hotellin kylpyläpalvelu tuntuu ylihinnoitellulta suhteessa laatuun. Aamiainen oli oikein hyvä ja buffetpäivällinenkin oli ihan OK. Kävelyreitti hotellilta keskustaan jakanee mielipiteitä - matka voi esim. tuntua liian pitkältä. Paikallisbussilinja L1 vei nopeasti keskustaan, mutta paluumatkalla rengasreitti vaati hieman enemmän aikaa. Esteponan kaupunki ja H10 Estepona Palace hotelli kumpikin kaipaisivat vielä hieman kehittämistä (mm. kunnossapidossa, palveluissa ja siisteydessä) saadakseen meiltä kiitettävän arvosanan.

10/10 Loistava

Väinö

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Vakiohotellimme Andalusiassa
Olimme jo 7-ttä kertaa tässä hotellissa. Vaikka ei sekään ole täydellinen, mutta meille paras vaihtoehto. Meren rannalla, mukavassa ja rauhalisessa kaupungissa. Hotelli ei liian iso "kerrostalo-kolossi", muttei kovinkaan pieni. Kaunis ja erikoisen näköinen rakennus. Kaikki huoneet, missä olimme oli tilavat ja merinäköalalla. Ruoka on tosi hyvä, varsinkin illallinen! Mukava ja auttavainen henkilökunta, melkein kaikki muistivat meidät, tervehtivät ja kysyivät kuulumisia. Koko hotellin alue on tosi siisti ja hoidettu. Siivoustaso on erinomainen. Ilmaisia parkkipaikkoja on tosin aika vähän, hotellin parkkihallipaikat aika hintavia. Ranta on vähän kivinen, riippuen merivirroista ja vuorovesistä on välillä merenpohjalta nousee isompia kiviä, jolloin varsinkin aallokossa veteen meno on hankala ilman uintitossuja. Esteponasta on hyvä lähteä vaikka Atlantin puolelle, vuoristoon tai muihin Andalusian kaupunkiin.

6/10 OK

marianne.suojarinne, Helsinki

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Hotelli ei anna lasten käyttää kylpyläosastoa, 14 vuotias tyttö on liian nuori kylpylään. Olimme erittäin pettyneitä hotellissa viettämäämme aikaan.
H10 Estepona Palace vastasi 2.8.2014
Hyvät asiakkaat, Kiitos, että aikaa arvioida itseämme ja jakaa mielipiteen. Mielessä, että hotelli standardeja ovat tässä tapauksessa ole sinun makuusi, mutta tämä tieto on saatavilla monta kanavaa välttämiseksi, kuin me sen ymmärrämme on tapahtunut tässä tapauksessa. Odotamme seuraavan vierailun.

10/10 Loistava

Väinö

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Very nice hotel!
Olimme tässä hotellissa jo 6 kertaa. Sijainti sopii meille erinomaisesti: hotelli on meren rannalla, kaupunki on pieni, mutta viihtyisä, autolla pääsee nopeasti kaikkiin Andalusian nähtävyksiin. Ruokaa on hyvää. Hotelli tosi siisti ja rauhallinen ja henkilökunta ystävällistä ja avuliasta. Miinuksena voisi mainita parkkipaikkojen vähäisyys, sekä aurinkosänkyjen määrä rannalla. 6 times in this hotel. Good hotel just on the beach. Estepona is lovely city. Good breakfest and dinner. Kindness and helpfull staff.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
H10 Estepona Palace vastasi 21.12.2013
Dear customer, Thank you for spending time in rating our hotel. See you in your next visit.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beatiful and cosy hotel
Very nice hotel.We have stayed in Estepona previosly in another hotel and we were not disapointed this time either.Nice location,big room and georgeos garden.Stuff very frendly.
H10 Estepona Palace vastasi 16.11.2013
Dear customer, We are glad the hotel was of you licking and we thank you for sharing your opinion. We hope you come and stay with us once again soon.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

4/10 Huono

Jukka, Helsinki

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel and staff was excellent food was great and hot for a buffet drink reasonable price for a hotel would recommend this hotel
Yöpyi 8 yötä huhtikuussa 2024
RRPP vastasi 9.5.2024
Dear Andrew,Thank you for choosing to stay with us and for taking time to share your experience and rate us.We are thrilled to see that you like our hotel as well as the service offered by our staff, and that overall, you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace.

10/10 Loistava

JOSE ANTONIO

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ha sido muy acogedor
Yöpyi 1 yön toukokuussa 2024
RRPP vastasi 7.5.2024
Apreciado Jose Antonio, Gracias por elegirnos para su estancia y por tomarse el tiempo para evaluarnos. Nos alegra mucho saber que ha disfrutado de una agradable estancia en un nuestro hotel.Sepa que ha sido un placer tenerle con nosotros y estaremos encantados de recibirle nuevamente pronto.Le saludamos todo el equipo H10 Estepona Palace.

10/10 Loistava

SAMUEL

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place
Yöpyi 9 yötä huhtikuussa 2024
RRPP vastasi 28.4.2024
Dear Samuel,Thank you for choosing to stay with us and for taking time to share your experience and rate us.We are thrilled to see that you enjoyed a great stay. Please know that it has been a pleasure to have you with us. We thank you for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace.

6/10 OK

Charlotte

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.
Yöpyi 1 yön huhtikuussa 2024
RRPP vastasi 8.4.2024
Dear Charlotte,Thank you for choosing to stay with us and for taking time to rate us.We regret that your stay did not meet your expectations. Our staff is usually described as friendly and helpful and we sincerely regret any moment to the contrary. We are glad to hear that you found the staff in the restaurant and the Miniclub to be helpful. The air-conditioning is centralized and set to heating in the winter. The last couple of days were a little warmer than usual; however the temperatures have already dropped again to 20ºC maximum and 11 to 14ºC at night. With these temperatures most of our guests prefer the heating, which is also what we advertise. Nevertheless we thank you for your point of view and will keep this in mind. We also regret that the food in the pool bar was not to your liking and that you did not inform us about this whilst you were here, in order to find and possible solution for you and improve your stay.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the entire H10 Estepona Palace team

10/10 Loistava

Selwyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
RRPP vastasi 31.3.2024
Dear Selwyn,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Loistava

Craig

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
RRPP vastasi 21.3.2024
Dear Craig,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Loistava

Alberto, Aventura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
First time in the area, amazing infrastructure close to the highway. In summer probably is something close to the paradise.
Yöpyi 2 yötä tammikuussa 2024
RRPP vastasi 28.1.2024
Dear Alberto,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you like the location of our hotel, with easy access to explore the area in all directions, and that you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Loistava

Björn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
RRPP vastasi 13.1.2024
Dear Björn,Thank you for choosing to stay with us and for taking time to rate us.We are very happy to hear that you enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.

10/10 Loistava

Richard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Escape from Cornwall
Yöpyi 1 yön tammikuussa 2024
RRPP vastasi 11.1.2024
Dear Richard,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to hear that you enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Huono

ROBERTA, Bainsville

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Dated property. Rooms had no coffee machine, would have to rent for 18€a day if wanted. To use an iron or steamer you had to pay a deposit. At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good. There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.
Yöpyi 4 yötä lokakuussa 2023
RRPP vastasi 22.10.2023
Dear Roberta,Thank you for choosing to stay with us and for taking time to share your opinion and for rating us.We sincerely regret that your short break did not live up to your expectations, despite us making sure that your request for a double bed was met.A coffee machine is included in Privilege rooms, Junior Suites and Ocean Junior Suites. In all other room categories this is an optional extra, currently available for 10 per day with daily replenishment. We do not have irons. We offer either an ironing service or indeed a steamer, which can be collected at reception against a deposit, which is returned in full when the steamer is returned.Water is available in the restaurant only in bottles, it is not sold by the glass. You may also get water free of charge from the dispensers in Thalassa Restaurant (08:30-19:00) or in the lobby bar (0:00-24:00). Furthermore, our H10 members will find fruit and water in their room upon arrival. Our buffet restaurant Alborán is open every day for breakfast, lunch and dinner. Alternatively at lunch time there is also the a la carte restaurant Thalassa by the pool and twice a week we offer special dinners with table service in the Thalassa restaurant. These special dinners have to be reserved with our customer service. Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Joanne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely
Really enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff
Yöpyi 3 yötä lokakuussa 2023
RRPP vastasi 13.10.2023
Dear Joanne,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel and facilities, enjoyed the food as well as the service provided by our friendly and helpful staff, and overall had a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

4/10 Huono

JOHN

Not worth the money.
Hotel is old and tatty, no complimentary water in room. No iron, only steamers that you can use. Basically they want to force you to use the ironing service which is expensive. Certainly not a good four star hotel. More like 3 star plus. Paid over the odds for this hotel in October. Won’t be coming back.
Yöpyi 2 yötä lokakuussa 2023
RRPP vastasi 8.10.2023
Dear John, Thank you for choosing to stay with us, for taking time to share your experience and for rating us. We very much regret that your stay did not meet your expectations and take this opportunity to clarify.Complimentary water in the room is a service delivered in Ocean Junior Suites, Junior Suite and Superior Privilege rooms. Members of the H10 Club will find fruit and water in their room upon arrival. Becoming a member is free of charge. You will find designated machines, which dispense cold water, room temperature water and sparkling water, free of charge. If you require a refillable water bottles, this may be purchased in our Lobby bar and Thalassa restaurant and then refilled as often as you like, as mentioned, free of charge.Professional laundry, including ironing, is an extra service that we offer to our customers at a charge. Alternatively a free steamer can be requested at the reception against deposit for a quick revision. Please know that it has been a pleasure to have you with us. We thank you for your visit and we hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team.

8/10 Hyvä

Emily

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön syyskuussa 2023
RRPP vastasi 8.10.2023
Dear Emily,Thank you for choosing to stay with us and for taking time to rate us.It has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Jeanette

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
RRPP vastasi 27.9.2023
Dear Jeanette,Thank you for choosing to stay with us and for taking time to rate us.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

David

Yöpyi 6 yötä syyskuussa 2023
RRPP vastasi 16.10.2023
Apreciado David,Gracias por elegirnos para su estancia y por tomarse el tiempo para evaluarnos.Nos alegra mucho saber que ha disfrutado de una agradable estancia en nuestro hotel.Sepa que ha sido un placer tenerle con nosotros y estaremos encantados de recibirle nuevamente pronto.Le saludamos todo el equipo H10 Estepona Palace.

8/10 Hyvä

Patricia

Hyvää: Henkilökunta ja palvelu
The hotel is on the water and it has easy access also to AU7. Breakfast is excellent and I highly recommend taking this option as there is no coffee maker in the room. I was surprised that they charged me for using the safe box. This is a 4star hotel and you would expect that it be included in the price. Parking was €15 a day and there were some empty spots to park outside. However, the street is super narrow.
Yöpyi 11 yötä syyskuussa 2023
RRPP vastasi 26.9.2023
Dear Patricia,Thank you for choosing to stay with us and for taking time to share your experience and to rate us.We are glad to know that you enjoyed the location of the hotel as well as the breakfast buffet, always included with the stay. We take this opportunity to inform you that in Privilege rooms, Ocean Suites and Junior Suites, the Nespresso machine is included, as is the safe, bathrobe, slippers, sunbed on the terrace and other amenities. Nevertheless, we thank you for your comments, as they help us improve.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Ronald

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Mooi hotel, maar onderhoud van b.v. terras rond zwembad is in slechte staat. Bij aankomst deed niet alle verlichting het. Deur naar balkon kon niet op slot. Koelkast was niet echt koud, etc. Werd wel snel opgelost.
Yöpyi 8 yötä syyskuussa 2023
RRPP vastasi 23.9.2023
Dear Ronald,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are very happy that you like our hotel and that any issues you had, were resolved swiftly.Refurbishment is done regularly. We thank you for your comment and will keep this in mind for future renovations.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Superfint hotell!
Väldigt fint och fräscht hotell. Fint poolområde, god mat på restaurangen vid poolen. Deras hamburgare o caesarsallad var supergod! Det vi saknade var en drinkmeny i baren -var tunt utbud. Frukosten hade brett utbud och passade oss jättebra. Hotellet ligger en bit utanför stan men vi gillar att gå så det gjorde inget. Personalen i receptionen var väldigt trevliga och hjälpsamma. Gratis parkering fanns på andra sidan vägen.
Yöpyi 3 yötä elokuussa 2023
RRPP vastasi 19.9.2023
Dear Anonymous,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel, in particular the pool area and the food, and that overall you enjoyed a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Aleksandar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 15 yötä heinäkuussa 2023
RRPP vastasi 5.9.2023
Dear Aleksandar,Thank you for choosing to stay with us and for taking time to rate us.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

2/10 Hirveä

Tarkistettu asiakas

Liikematkailija
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A complete train wreck
Where to start? About $400/night in little Estepona, certainly not Marbella. We arrived in room, no coffee maker, no water…ok, can live with that. But theft-proof fifty cent hangers?!? Painted shrubs? Ca. 1975 scratched-up furniture? No. Also, in fifty years of world travel, I’ve never seen a daily charge for the use of the room safe! Wife went on terrace to relax and closed door behind her and was LOCKED OUT! If she had no phone, she would have had to scream for help. Just imagine. Hotel’s entry driveway choked with cars and we were trapped behind these selfish slobs for 20 minutes. Management response? “Family checking in - no problem, senor.” No bellman, no one controlling this parking disaster. Food was just ok, buffet style, corporate cafe ambience. Ugggh. When we tried to eat in the separate table-served dining room, we were very, very rudely told “NO TABLES!” Same surly attitude from most of the staff. Tried to get a bucket of ice at the bar to chill a bottle wine: “NO BUCKET!” Only a plastic glass of ice at a time! And though I love children, organized kids’ activities go on at all hours, even dinner, at ear-splitting volume. An absolutely hopeless hotel not worth $200/night. Entire staff and management should be summarily fired and the hotel sold to someone who knows what they’re doing. Please! Meantime, pay whatever you have to but DON’T stay at this disaster
Yöpyi 3 yötä elokuussa 2023
RRPP vastasi 31.8.2023
Dear Anonymous,Thank you for choosing to stay with us and for taking time to write your review.We sincerely regret that neither your refurbished room nor your recently painted balcony were to your liking and that your stay in general did not meet your expectations.It has been a pleasure to have you with us and we thank you for your visit. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Peter

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
H10 Estepona Summer Holidays
This is a great hotel in a fantastic location. It is a 20 min walk to the Marina and a 40 min walk to the centre of Estepona & Taxis were easily got through reception and cost ~€7 to get into town. The all-inclusive drinks selection was top class- we loved that we there was a gluten free beer included in this selection. The room was lovely, bed was very comfortable and the water pressure in the shower was fantastic- it was an over bath shower but that was fine for us. Others have mentioned the sun lounger situation, Yes, people go down early and pick their spots, but there are always plenty of beds for everyone. The pool attendants bring more out as they are required. There is also the option of using the beds on the beach which was only a few meters away. Having a water dispenser and encouraging people to use re-fillable water bottles & also giving re-usable plastic beakers for poolside drinks rather than disposable cups/glasses were great example of the Hotels "Green" initiatives. Some areas for improvement- The pool bar was chaotic at times. While everyone was working very hard (shout out to Alejandro) you always had to wait an extremely long time to get served for food or drink. The buffet restaurant had a great selection but no allergens identified. They were more than happy to walk us through the Gluten free oevery meal (Thanks Mabel) & the options were plentiful once pointed out. For breakfast there really should be a selection of Gluten free items available to choose
Yöpyi 14 yötä heinäkuussa 2023
RRPP vastasi 13.8.2023
Dear Peter,Thank you for choosing to stay with us and for taking time to rate us. We are very happy to hear that you enjoyed a wonderful holiday with us, appreciating our “Stay Green” Initiatives and the also the all-inclusive drinks selection. We have also attentively read your constructive criticism, thank you for this and will keep working on improvement. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

6/10 OK

Erik

Matkusti ryhmän kanssa
Too expensive compared to what you get
Good location and nice view. Simple breakfast buffe compared to other hotels I stay at in Spain.. Not really impressed. Staff was friendly.
Yöpyi 3 yötä heinäkuussa 2023
RRPP vastasi 1.8.2023
Dear Erik,Thank you for choosing to stay with us and for taking time to rate us. We regret that you stay was not everything you had hoped for, in particular the breakfast buffet. We would have appreciated if you had told us what it is you were missing from the buffet, so that maybe in future it could have been added to the wide variety already on offer.Nevertheless we are happy that you like the location of our hotel with its lovely views and found our staff to be friendly.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Karolina

Yöpyi 5 yötä heinäkuussa 2023
RRPP vastasi 28.7.2023
Dear Karolina,Thank you for choosing to stay with us and your rating. Know that it was a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards from the H10 Estepona Palace team.

6/10 OK

Kelly

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel was beautiful looking, like a sand castle. Our room was spacious, very large for a hotel room with a nice balcony. The breakfast buffet was very nice, however the food options the rest of the day were very limited and disappointing. The food in town however was amazing, definitely go into town, not the harbor restaurants. Parking was terrible, dirt lot across the street with not enough space to fit the cars. The worst part was the beach. The "sand" was more like gravel and could not be walked on. The first 5 week of the ocean was all rocks. One you got out in the water, there was sand, but get there requires good water shoes. Water was also colder than I expected. I was also shocked to see topless women at the hotel only beach. Not a good place for kids.
Yöpyi 3 yötä heinäkuussa 2023
RRPP vastasi 21.7.2023
Dear Kelly,Thank you for choosing to stay with us and for taking time to rate us. We are glad to hear that you like our hotel in general as well as your spacious room with the nice balcony and appreciated the breakfast buffet. Free parking spaces are available in front and in the vicinity of the hotel. Alternatively we offer parking spaces in our underground car park with video surveillance for a daily fee.The pebble beach is public and in its natural state, as are all beaches in Spain, and unfortunately we have no authority over this so we are not allowed to modify its natural morphology. If you are looking for a sandy beach, you will find it just 600m from our hotel in the so-called “Playa del Cristo”.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Lucy

Yöpyi 1 yön heinäkuussa 2023
RRPP vastasi 18.7.2023
Dear Lucy,Thank you for choosing to stay with us and for taking time to rate us. We are thrilled to see that you had such a positive stay. Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Patrik

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2023
RRPP vastasi 18.7.2023
Dear Patrik,Thank you for choosing to stay with us and for taking time to rate us. We are very glad to see that overall you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you very much for your visit and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Janet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was was lovely. Our room was very clean and comfortable with a great view of the sea.
Yöpyi 6 yötä heinäkuussa 2023
RRPP vastasi 18.7.2023
Dear Guest,Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are thrilled to know that you like our facilities and that you enjoyed a comfortable stay.Please know that it has been a pleasure to have you with us. We thank you very much for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Johan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We liked our terrace we had in our room. Rather off and really not that much happening outside the hotel. The buffee could get better and perhaps some alacarte options too
Yöpyi 7 yötä kesäkuussa 2023
RRPP vastasi 4.7.2023
Dear Guest,Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are very glad to hear that you liked the terrace of your room.Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.We thank you for giving us your impression of our food and beverage choices and will keep this in mind in our strive for constant improvement.Please know that it has been a pleasure to have you with us. We thank you very much for your visit and would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

2/10 Hirveä

Johan

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Een hotel om snel te vergeten
Yöpyi 2 yötä kesäkuussa 2023
RRPP vastasi 28.6.2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We very much regret that we did not meet your expectations. We would have loved to hear from you during your stay, which would have allowed us to find possible solutions to make your stay more pleasant and to know which area might benefit from further improvement.We thank you very much for your visit and hope that you will give us another opportunity in the future. We would be delighted to welcome you again. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Keith

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä kesäkuussa 2023

10/10 Loistava

Lars

Yöpyi 3 yötä toukokuussa 2023
RRPP vastasi 14.5.2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you had such a wonderful stay, thank you for your recommendation and hope to be able to welcome you again soon. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Henrik

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sängarna var stenhårda
Yöpyi 3 yötä toukokuussa 2023
RRPP vastasi 14.5.2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.We are sorry to hear that you preferred a softer bed and didnt come to see us during your staying. We have toppers that may be applied on the mattress to cover different customers’ necessities. Overall we understand that you had a pleasant stay at our establishment. We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Ole

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 7 yötä huhtikuussa 2023
RRPP vastasi 10.5.2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.By de rating given we deduct, that overall you seem to have enjoyed a lovely stay and are very glad for this.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

8/10 Hyvä

Ole

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä huhtikuussa 2023
RRPP vastasi 9.5.2023
Dear Guest,Thank you for choosing to stay with us and for taking time to rate us.By de rating given we deduct, that overall you seem to have enjoyed a lovely stay and are very glad for this.We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team

10/10 Loistava

Mikkel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Dejligt familie ophold på 5 nætter
Dejlig ophold, rigtig sødt personale og de er meget børnevenlige. Maden på hotellet er en oplevelse i sig selv, Mums hvor smager det godt. Dog synes vi at hotellet trænger til at blive frisket op, der er revner på alle facader og poolen ligner den er ved at bryde sammen. Vi vil bestemt komme igen og give dette hotel en kæmpe anbefaling til andre
Yöpyi 5 yötä huhtikuussa 2023
RRPP vastasi 16.4.2023
Dear Guest, Thank you for choosing to stay with us again, for taking time to share your experience and for rating us. We are very happy to know that you had such a wonderful time and made some precious memories.Refurbishments are done regularly. This winter we renovated some 50 rooms, the restaurant, got the facade painted, etc. Nevertheless we thank you for giving us your impression and will continue with the maintenance and freshening up of our facilities.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and look forward to welcoming you again, hopefully soon.With kind regards on behalf of the whole H10 Estepona Palace team.

6/10 OK

lynda

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
3 nights in estapona
No aircon as centrally controlled so it was very hot and stuffy overnight! To get to the restaurant you had to go down 3 flights of stairs no lift? Cleaning could be improved.
Yöpyi 3 yötä huhtikuussa 2023
RRPP vastasi 12.4.2023
Dear Guest,Thank you for choosing to stay with us and for taking time tp share your experience and to rate us.We regret that you did not contact our lovely reception or customer service staff where we could have explained that 3 out of the 5 elevators stop on level 1, the level of the restaurant and pools. Two of them are right next to reception. So no need to walk the stairs if you don’t want to. The day time temperatures have been unusually high for this time of year and we regret any discomfort, despite that at night they still dropped to 12 to 14ºC. Nevertheless we are pleased to say that, now that the temperatures seem to get more stable, the system is being switched over to cooling. We thank you very much for your visit and hope to be able to welcome you again in the near future. With kind regards on behalf of the whole H10 Estepona Palace team