Romanttiset hotellit - Estorilin rannikko, Portugali

"This is a hotel with a lot of potential. Some of the premises are a bit worn out and in need of renovation. The spa is small but very nice. The treatments and personnel there were great! However, from the point of view of customer experience the 5 euro extra charge feels ridiculous in a hotel of this price range. We ate at the restaurant a few times: the food and service there were very good. The breakfast was also quite nice. Our daughter’s jeans got stained with rust from the swings in the playground. The chains should be changed. Again, from the point of view of customer experience, it felt ridiculous that we had to insist that the hotel should not charge us for the laundry. The balcony and sofas there were dirty. Despite these smallish issues, we’d be happy to return :)"

"Staff was very friendly and helpful. Room on the 8th floor was top notch with sea view. Excellent breakfast service. Not problem to eat there every morning even on the longer stay. Good food at the bar and also on the buffet dinner service (45€(incl. water, coffee)+drinks). Actually, the buffet was positive surprise. Would definetly eat there again. Nice pool area. Only drawback on the pool area was that quests seem to try to reserve "best" places by placing their towels on to the sundecks. Reservation is against hotel policy and the staff try to guide quests by placing notes to the places where towels have been left. However, the enforcement of the policity seems not to work. One morning we saw small argement between some quests on the topic of towels being removed. Hotel should come up with better process on how to handle places on the pool. Indoor pool/spa was also nice. Smooth access from free parking garage. This hotel is one of those places where you do not necessarily need to leave the hotel at all during the stay, if you do not want. "