”Pictures of this place on the outside must be very old, not a place for a family to stay. Room smelled strong of mold and mildew, mold on the wall in the bathroom, construction going on around the building, the pool had algae covering the bottom. I could go on but I ultimately decided we could not stay there and the staff was helpful and got me a refund so we could go elsewhere.”
”Terrible Customer Service – Will Not Return
I accidentally left my USB charger in the room and called to check if housekeeping had recovered it. The representative, Mike, was incredibly nonchalant and dismissive. Rather than checking on my missing item, he bizarrely started questioning me about an ice bucket. The lack of professionalism and care was shocking. I am furious with how I was treated and will absolutely never stay here again."”