”There is huge issue of being able to get in to check in. There are cars backed up into traffic. Their answer was that they would need to get permits from two states to get the work done. You have the space. Get the permits.
There are too many surprise extra charges. You can only valet park and they charge $50 to valet park and $50 for the hotel fee which doesn’t give you much. The bar in the front was closed and we didn’t dare leave the property to go to dinner because we may not get back in...
”Service was great, from valet, front desk, pool service, and house keeping. The room was spacious, clean and comfortable. My only complaint was the food sold at the pool was not good.”
”The Lake Tahoe location is beautiful, but the hotel itself feels dated and disappointing. As a Hilton Honors Gold member, I received no noticeable benefits and was treated rather dismissively.
The email communication was particularly poor - almost rude. Guests are expected to leave by 10:00 a.m., with no luggage or cars allowed to remain on the property afterward. This was communicated in a very unfriendly and inflexible way. The valet team was the only genuinely helpful and welcoming part of...
”Check in went smoothly and staff was super nice.
Room/shower was clean and bed was comfortable.
Brewery bar right next to the place and grocery store.
Best thing at this place was the amazing hot tub and swimming pool. It was relaxing after the days activities.”