Chalet't – Eyemouth

”My biggest frustration was being completely unaware that this was an unmanned facility and that we were to receive an email with access instructions within 24 hours of arrival - having spent the whole day in meetings then a drive to the guesthouse (arriving about 9pm) I was not aware of any of this. No answer on the contact phone number displayed at the venue to call in case of any issue. It all added stress I did not need. Why not communicate this information at the time of booking?”

”I booked this cottage through Expedia and received confirmation that my reservation was confirmed. I travelled around 300 miles from the south of England, while my elderly parents travelled from the north so we could meet there for a family break. On the day of arrival, I never received the promised key-safe information. After contacting Expedia, they were initially unable to locate my booking. I eventually obtained access details from a neighbour, only to discover that the property was occupied...

”When I arrived, we found the property needed some upgrading, some items in the kitchen were dirty,the baking trays in the oven, one was rusty,the couch upstairs had dirt under the cushions, I asked the owner to clean it and the oven tray,but we actually clesned the kitchen ourselves. There were lighbulbs out,in the bathroom the toilet roll holder was hanging off the wall. The property was unkempt in general. It should have been spotlessly clean. Also therevwas a damp musty smell in 2 of the...

”The property was good, upside down property, set in a lovely harbour town. Locals friendly. Amazing ice cream shop. The attached fish and chip shop was very busy too. Parking was roadside, not guaranteed, opposite the property. We arrived at the end of the Herring Queen Festival, which was packed out. We struggled to even unload, but obviously that wasn't something we knew about prior to booking. After that had finished, parking wasn't really a problem. A few niggles with property but it didn't...