Fairmont City Hotellit

”Owners of this hotel are very pleasant and accommodating. Clean rooms. Great for the price for sure. ”

”The staff was not responsive. They charged a deposit on the TV remote control. The room was dirty.”

”Staff support lacking triesnto charge for my emotional support serivce dog and then denied me n my kids a room I once i refused to pay after lettin himnstay the 1st night free of charge ”

”Wyndham rewards member was escorted off this property BY POLICE for reasons still unknown to me. They had a full turn out in the pool/sauna area, but ran out of towels at some point. They give 2 body towels for the rooms, no separate towels for the pool. A SOLD OUT HOTEL ran out of towels and no back up. I was upset but i didn't curse "Skye" and I didn't get aggressive. Yet i was told to leave and didn’t get my money back. I would like a full refund as we DID NOT stay here.”

”This was my third stay at The Principal Hotel. The history of this property is unique and the rooms are amazing - essentially in brand-new condition and very tastefully designed and decorated. I've eaten at the adjoining restaurant, the Graphite, on one occasion. Amazing food! (When the Graphite is closed on Mondays, I eat at the Thai House restaurant within blocks of the hotel. Delicious and affordable meals!) The hotel is easy to get to and Columbia seems like a nice, safe town. I plan on...

”Renevision was underway so not fair to rate conditions. Breakfast was clean and food was good. Staff was friendly. Room was clean.”

”Jay at check in was wonderful, his personality was wonderful. Clean comfortable, easy parking. ”

”Room was great. Breakfast was subpar ”

”Common areas like elevator and some hall areas were in dire need of deep cleaning as well as some trash pick up and general maintenance. Lobby great. Parking areas well lighted and clean. ”

”Our room was disgusting- brown (poop) stains on the bathroom wall, dust an cobwebs all over, after coming back from the pool I wiped some water off our room floor and the towel turned black! The shower head only had 3 holes that allowed water out! Absolutely gross and dirty”

”Was satisfied with my stay”

”Easy parking, friendly staff, clean and comfy rooms. ”

”The staff were very friendly and efficient. Check in was a breeze.”

”Would have loved a water and ice option on the 3rd floor. ”

”Staff were wonderful as we booked the room on the way there while on the road. Rooms were comfortable and had great views of the Arch. The pool and delicious breakfast were so nice and just an added bonus.”

”The breakfast was make your own waffle. Dirty ”

”Very friendly staff, comfortable room and convenient location ”

”We usually stay at drury properties no matter where we go, Fairview heights even though a newer one was probably the worst. The rooms were clean but the pool and hot tub were absolutely disgusting there were hair, skin pieces, bandaids, and the overwhelming smell of urine. You could tell it had not been cleaned in a long time. And the hot tub jets did not work at all it was stagnant people soup. The staff seemed to not care about anything at all. The food a Drury's are normally great but they...

”It was kind of janky the doors we're in rough shape you couldn't get into the workout room the pool was was cold and smelled like a bleach factory that it was burning your eyes the beds were terrible you could hear people in the hallway all night slamming doors yelling”