Dear Daksha, Thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted that you had a great stay. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest. Thank you once more for your time, and come stay with us again soon! Sincerely,Hotel Management

Dear David, Thank you for sharing your experience. We apologize if our grab-and-go breakfast did not meet your expectations. Guest satisfaction is our priority, and we regret any disappointment caused. We continually strive to enhance our offerings based on feedback, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we will review our breakfast options to ensure a better experience for all guests. We value your patronage and hope to provide a more satisfying breakfast experience on your next visit. Sincerely,Hotel Management

Dear Gaetanne, We regret that your experience did not meet your expectations. Providing a comfortable and peaceful environment is our priority, and we apologize for any disturbances you encountered during your stay. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We understand the importance of maintaining high standards of cleanliness and comfort for our guests. Please accept our sincere apologies for any inconvenience caused, and we hope you will consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Rosaura, We are thrilled to hear you had a great experience at Extended Stay America! Providing excellent service is our priority, and we are delighted that our efforts made your stay enjoyable. Your satisfaction means the world to us, and we appreciate you for your kind words! We look forward to welcoming you back for another fantastic stay soon. Sincerely,Hotel Management

Dear Hubertus, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. We hope you had a pleasant stay overall. However, we apologize that our lack of room service was a source of disappointment during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management

Dear Nora, Thank you for sharing your experience with us. We are genuinely sorry about your disappointing experience regarding the breakfast and not providing the additional pillow you requested. We apologize for any inconvenience this may have caused. We understand the importance of attending to our guest's needs and providing various options to accommodate all guests' preferences. Rest assured, we will review our breakfast selection to ensure it aligns better with the diverse tastes of our guests and enhances our guest's experience while staying with us. We hope to welcome you back and provide a more enjoyable stay where we can demonstrate the level of service and hospitality that we aim to deliver. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Kyle, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Dear Ryssa, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff and services. We appreciate your business and look forward to seeing you your pet again for another memorable experience. Have a great day! Sincerely,Hotel Management

Dear Karen, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Your comments about the interior decor, key cards, and service will be shared with our team for improvement. We regret any lapse in maintaining the coffee during breakfast and enforcing our No Smoking policy. Your insights are valuable, and we are committed to addressing these issues to enhance our guests' experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely,Hotel Management

Dear Samantha, Thank you for staying at Extended Stay America. We try to accommodate our guests with pets by placing them near the exit to make it most convenient for their needs. We are glad that details such as this made your stay more enjoyable. We appreciate you mentioning how convenient it was to have a stove in your suite, as this is an important feature for many of our travelers. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Brian, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us along with comfortable accommodations. We are so pleased that we exceeded your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear James, Thank you for staying with us. We apologize for the inconvenience caused due to your family emergency that led to the early termination of your stay. Also, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. Your feedback is important to us, and we will use it to improve our services as we advance. If we may be of any further assistance, please reach out to us directly at the hotel. We hope that you will consider staying with us again so that we can provide you with a more enjoyable and memorable experience.Sincerely,Hotel Management

Dear Luis, Thank you for your kind words about Extended Stay America! We're delighted to hear that you found our place nice. If there's anything specific you enjoyed during your stay or any suggestions you might have for improvement, please feel free to share. We look forward to welcoming you back for another positive experience!Sincerely,Hotel Management

Dear Sallie, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Our ideal location and upscale amenities and service make Extended Stay America an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Sincerely,Hotel Management

Dear Donna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We extend our sincere apologies for the unfortunate incident that occurred during your stay. As per your feedback, we understand that a bath mat was absent in the accessible room's shower. We have taken this matter seriously and have conducted a thorough investigation to ensure that such incidents do not occur in the future. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Please do not hesitate to reach out to us at the hotel if we may be any further assistance. We appreciate your feedback and assure you that we will take all necessary steps to improve our services and ensure our guests have a safe and comfortable stay.Sincerely,Hotel Management

Dear Joshua, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve. Sincerely,Hotel Management

Dear Any, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We have noted your feedback, and it will be shared with the appropriate individuals. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely, Hotel Management

Dear Dean, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Also, we are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you for choosing Extended Stay America. We look forward to your next visit. Sincerely,Hotel Management

Dear John, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management