Lomamökit – Florennes

"Comfortable overnight stay after a late flight. The staff was nice. My wish for a gluten-free breakfast had been taken into account. Quiet and clean hotel near the airport. "

"Saapuminen myöhään, lähtö aikaisin, passeli majoitus. Aamupalan hinta/laatu yllätti positiivisesti."

"Olen kolmas kerta sen hotelissa js tosi hyvää palvelu ,hyvää sijänti rautatieasema vieressa ja kauppat kaikki ihan lähellä."

"The hotel is quite old, carpet on the hallway made it stuffy, toilet/shower very small. There was not supervised placd to leave luggage. I ask about it when I left my luggage and I was assured that there us always some one supervising from the recrption. However, when I pucked my bag there was noone and I could have picked anyones luggage. The price in hotel.com was a lot higher that advertised on the hotel wall outside."

"All was good- transport from and to airport, clean room etc. helpless desk"

"I asked to do laundry in their own in-house machine and staff agreed to it. I Dropped off my laundry and the hotel manager noticed it and told reception that the machine in question is not for washing customers' laundry, even though laundry room's marked as hotel properties @hotels.com website. The manager decided on his own, without asking us anything, to use them their external premium laundry service, which is available to use using separate order sheet in the room that must be filled out if it is used. When I later picked up the laundry, they told the cost was exactly the same as room hold. I never got any kind of receipt for the service either. I called hotels.com and they found this weird. Upon exit they told us to pay voluntarily smaller amount or they'll double charge the room hold using Hotels.com "no show" hold from my credit card. They did the fraudulent charge and I had to close my credit card in order to do the chargeback claim. The credit card company paid me back the amount and hotel is now in hot water with the credit card company due to fraudulent charge. I would avoid this hotel as the manager engineers services you did not order and does not give receipt for it and ultimately tries to trick you paying smaller amount which you cannot chargeback if you've voluntarily paid with PIN if you fall into his tricks. If you sort ratings starting from the worst, you can see the manager is very rude and calls bad ratings liars. They're not. Room was also loud."