Kylpylähotellit - Floridablanca, Bucaramanga

”Room was spotless and cleaned every day. Staff was very helpful and friendly. All the amenities included with the reservation are very much worth the money. ”

”No lo usamos ”

”The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for...

”Reservamos este hotel con anterioridad y se pagó por medio de una aplicación y al momento de ingresar nos dieron que no habían habitaciones que la aplicación no les había informado. La señorita no nos solucionó y fue muy mala su atención, nos comunicamos con la aplicación y nos dieron que el hotel nos vendió las acotaciones. No recomiendo este hotel que solo se preocupa por el interés económico y nopor el servicio al cliente.”

”Amazing property, 10 Star rating!!!”

”Staff were not great. Used the spa and the jacuzzi was dirty and cold. A lady of the spa came and asked me to leave because other people paid her to use a jacuzzi that shall be available to all the guests. Poor experience.!”

”Excellent hotel, food was amazing (a bit overpriced), room was comfortable and clean, staff was just amazing - kudos to Leydi and Douglas (or Diego?) from reception! I will definitely be back.”