2/10 Hirveä
Deborah
Matkusti perheen kanssa
27.10.2025
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
On arrival, I had a wonderful welcome by the staff. I was displeased with my room on check in & was immediately offered a room change to one that was suited for me.
My 15 year old daughter arrived on Tuesday 08/26 afterv 8pm & I took her to the front deskfor check in, the receptionist was very unplesant & did not ask her name, she was just like "ok" and that was it. It is obvious that this hotel has no interest in knowing the names of all guests who are staying at the property.
On another occasion I went to the desk to purchase an item & the same female receptionist rudely said "no cash' because apparently her shift ended in a few minutes so I had to use a card for purchase. All interations with her were uncomfortable & unplesant.
On Wednesday 08/27 we were dropped off at Sawgrass Mills Mall . My daughter & I were the only guests & the driver who is a hotel staff said he would return at 4pm for pick up at.Marshalls.He never came, his shift ended at 3pm so he told me a blatant lie.
We were stranded !! I live outside the country & did not have international minutes. The team at Marshalls said they were unable to give us a call,to contact the hotel. I believe there was a language barrier due tho the fact that the staff speaks mostly Spanish.
I would NEVER return to this hotel because of those two employees, the very unplesant receptionist & the driver who never returned for us at Saw Grass Mills Mall. They are both tthe sole reason for my one star rating.
Deborah
Yöpyi 4 yötä elokuussa 2025