The minute I checked in, the young lady offered me a room facing the city, when my reservation was for a corner room overlooking the intercoastal. Finally given my corner room, my wife and I drag our luggage up to the 4th floor, only to find someone already in the room they gave me. Go back down to the front desk and told we'll have to wait for another room. Then the young again offers us another city facing room and says its up high like the corner room you reserved. We declined and told her we would like the room we reserved and paid for. 10 mins later, they give us a corner room overlooking the pool, no intercoastal view, did not offer any money back, gave us a $25 dinner voucher to use in their restaurant. Awful, dishonest, experience. Next time, just be honest and tell the customer you overbooked and gave their room away even though they made their reservation 2 weeks ago.
