Ulkopuoli

Arvostelut: Holiday Inn Express New Haven, an IHG Hotel

2.5 out of 5
Holiday Inn Express New Haven, an IHG Hotel
11205 Isabelle Dr, New Haven, IN

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 257 kautta 547 arvostelua" "
Arvosana 8 - Hyvä. 167 kautta 547 arvostelua" "
Arvosana 6 - OK. 59 kautta 547 arvostelua" "
Arvosana 4 - Huono. 37 kautta 547 arvostelua" "
Arvosana 2 - Hirveä. 27 kautta 547 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Isaac

Huonoa: Siisteys
Yöpyi 1 yön toukokuussa 2024
Jessica vastasi 25.5.2024
Dear Isaac,Thank you for your response. It is disheartening to hear that you did not receive the stay we hope for all of our guests. We hope you will give us the opportunity to serve you in the future for a better experience.

10/10 Loistava

Della

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice! I found the gentleman that checked me in at the front desk to be very kind and professional! The room was clean quiet and spacious.
Yöpyi 1 yön toukokuussa 2024
Armonnie vastasi 21.5.2024
Dear Della Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Hyvä

Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 OK

Salina

Yöpyi 1 yön toukokuussa 2024
Armonnie vastasi 22.5.2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Hirveä

Kasey

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This location was absolutely horrible. We paid and reserved a room online and also called a head to make sure we were good and they said yes your room is ready. when we arrived, they had given our room away, said management changed it to first come first serve basis. Not only did they do that to my family, they did it to six other families. We were traveling out of town for a cheer competition so finding a hotel was nearly impossible. We had to drive 30 more minutes out-of-the-way to find a place to stay. Not happy and definitely will never book there ever again.
Yöpyi 1 yön toukokuussa 2024
Armonnie vastasi 22.5.2024
Thank you for taking the time to fill out the survey regarding your experience at this location. We appreciate your business and feedback and are truly sorry that you had an experience like that.I understand your frustration and disappointment this was a situation that we were trying to fix and was not within our control. If there is anything I can do to accommodate you for this reach out to the hotel My name is Armonnie Operations manager. Thank you for you time

4/10 Huono

renae

It sounded like there was a party in the hallway for hours! People, talking loudly and running through the hall. Doors were continually slamming shut. This went on till at least 11pm. Loud, talking end door, slamming began again at 7am. I called down to the front desk to let them know how noisy it was. Jaylyn told me he would come right up and talk to the people. I did hear him come up and tell everyone they needed to go to bed. Unfortunately that did not change their volume or behavior.
Yöpyi 1 yön toukokuussa 2024
Jessica vastasi 21.5.2024
Thank you for filling out our survey regarding your stay. I am sorry to hear that you experienced such disruptions! We will use this as a coaching opportunity and hope you will stay with us again in the future.

2/10 Hirveä

angie

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
They over booked and refused me a room. Now I'm fighting to get a refund
Yöpyi 1 yön toukokuussa 2024
Armonnie vastasi 22.5.2024
Thank you for taking the time to fill out the survey regarding your experience at this location. We appreciate your business and feedback and are truly sorry that you had an experience like that.I understand your frustration and disappointment this was a situation that we were trying to fix and was not within our control.Have you received a refund yet? I would be happy to help with getting that to you

8/10 Hyvä

jean

Yöpyi 1 yön toukokuussa 2024
-Jessica vastasi 26.5.2024
Dear Jean, Thank you for your review regarding your stay with us. We'd love to hear what you think we could do better to help you enhance your stay. We hope to host you again.

8/10 Hyvä

Guy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Hyvä

Robert

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Barry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy for semi parking
Yöpyi 1 yön huhtikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Hyvä

Lamar

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The motel was clean, staff was friendly. Had pool, and fitness/ exercise room. I am looking forward to the breakfast buffet in the morning. All rooms are smoke free.
Yöpyi 1 yön huhtikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Barry

Yöpyi 2 yötä huhtikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Hirveä

wendell

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Armonnie vastasi 22.5.2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Loistava

Linda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Jessica vastasi 10.4.2024
Thank you for taking the time to fill out this survey regarding your stay with us. We hope to host you again in the future!

10/10 Loistava

Bryttney

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All the staff were very friendly and really cared about everyone having a great experience. Breakfast was delicious and the pool was nice.
Yöpyi 2 yötä huhtikuussa 2024
Jessica vastasi 10.4.2024
Thank you for taking the time to share your feedback with us. We appreciate your business and hope to see you again soon!

10/10 Loistava

james

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff
Yöpyi 1 yön huhtikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Fariz

Hyvää: Siisteys
Yöpyi 1 yön maaliskuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Hyvä

Elden

Nice. Clean and quiet Smooth check in and follow up to make sure we had everything we need for a comfortable stay
Yöpyi 1 yön maaliskuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

CHANDRA SEKHAR

Yöpyi 1 yön maaliskuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Kara

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff, easy stay, nice breakfast, nice big rooms!
Yöpyi 1 yön maaliskuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Hyvä

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

6/10 OK

Patricia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Older building , sink did not drain properly Other than that everything was clean and stay was good
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

JOHN

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
We have stayed here often and at other Holiday Inn Expresses. This facility has a nice staff, but the hotel itself really needs to be cleaned up and remodeled. The price is as high as most others but it doesn't seem to be keeping up with updates very well.
Yöpyi 1 yön helmikuussa 2024

4/10 Huono

Cheryl

Liikematkailija
Hyvää: Huoneen mukavuus
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Margaret, Missoula

Yöpyi 1 yön helmikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is very clean the staff are very polite and everything is nice especially the rooms
Yöpyi 1 yön helmikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Hussein

Yöpyi 2 yötä helmikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Hirveä

Mario

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Breakfast and the bed were the only good. Noise level was awful from 12am-4am! No general manager on duty. Pre teen kids were running in halls, knocking loudly on doors, slamming doors, talking loudly and non-stop. No respect. A few guests shouted in attempt to deescalate and threatened to call police. Front manager was Grace and offered to call non-emergency.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Night attendant - Jaylin, was awesome!
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Warm welcome
Everyone was welcoming, friendly, and helpful.
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

David

Yöpyi 1 yön helmikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Carl

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Carl

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Carl

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reasonably priced
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Rachael

Hyvää: Siisteys ja henkilökunta ja palvelu
It was nice
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Stuart

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Gentleman at the reception was fantastic.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Carl

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

barbara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were the best. Came for funeral they stopped and listen to me . Room clean,bed comfortable, breakfast good and hot.
Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

Carl

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

John

Yöpyi 1 yön tammikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Hirveä

christina, Buford

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Armonnie vastasi 22.5.2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Loistava

Michael A.

Yöpyi 1 yön tammikuussa 2024
Armonnie vastasi 21.5.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORT WAYNE-EAST (NEW HAVEN).Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Loistava

Alexander

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Keith

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was told there were no vacancies, however Expedia showed 6 rooms available.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Beau

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They must have remodeled because it was a very nice and new looking hotel, also very clean and very clean smelling. Also the breakfast was very good!
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Jerrad

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There was kids running around the halls, stomping, yelling and running. Both on the second and third floor hallway. Went on well pass 11pm. Called front desk yet didn't do anything about it.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Christien

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Only complaint was our room had a broken heater/air conditioning unit and damaged wall and TV hanger. That being said, we brought it to the hotel staff and they were very accommodating and offered a new room. Due to being settled in amd spending very little time in the room, we chose to keep the room put of convenience. The room itself was very clean and the staff was super helpful. Just some infrastructure issues that should be addressed and should keep a room from being issued out until fixed in my opinion. Ultimately, would stay here again based on the overall experience.
Yöpyi 4 yötä joulukuussa 2023

10/10 Loistava

Heather

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023