2/10 Hirveä
Wilfredo
Matkusti kumppanin kanssa
13.12.2025
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Absolutely unacceptable experience at Aloft Downtown.
I was a paying guest at this hotel. My girlfriend was staying with me and had been at the hotel bar while I went to bed early. When she returned upstairs, she realized she couldn’t remember our room number. She went to the front desk, showed her valid government ID, and explained that the room was under my name and that I was asleep and not answering my phone.
Instead of offering any reasonable assistance, the front desk employee refused to help, treated her like a nuisance, showed zero empathy, and threatened to have her trespassed — even though she was a registered guest staying in my room.
To be clear, she was not asking for a room key — only the room number.
What makes this worse (and frankly embarrassing for the hotel) is that the valet attendant was able to look up her name with her ID and provide the room number within seconds. This clearly was not a security issue — it was a customer service failure.
She ended up outside crying while an employee with basic human decency helped her more than the front desk ever did.
If this is how Aloft treats guests — especially women who are alone at night — I strongly recommend staying elsewhere. Policies do not excuse threats, dismissal, or cruelty toward paying customers.
This experience completely ruined what should have been a simple, safe stay.
Wilfredo
Yöpyi 1 yön joulukuussa 2025