Aula

Arvostelut: Sonesta Simply Suites Fort Worth

2.5 out of 5
Sonesta Simply Suites Fort Worth
5201 Endicott Ave, Fort Worth, TX

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 338 kautta 866 arvostelua" "
Arvosana 8 - Hyvä. 208 kautta 866 arvostelua" "
Arvosana 6 - OK. 93 kautta 866 arvostelua" "
Arvosana 4 - Huono. 69 kautta 866 arvostelua" "
Arvosana 2 - Hirveä. 158 kautta 866 arvostelua" "

7,8/10

Siisteys

8,2/10

Henkilökunta ja palvelu

6,2/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

6,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

rubin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very professional staff
Yöpyi 4 yötä toukokuussa 2024
Sonesta vastasi 7.5.2024
We truly appreciate your feedback; our staff will work hard to continue going above and beyond to meet our customer’s needs! We hope to see you soon.

2/10 Hirveä

Meagan

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There was a mystery substance in the fridge, the AC leaked, someone opened my washer to stop the cycle, and there was no shampoo when I went to take a shower- then the front desk couldn’t access any shampoo until the next morning after I left for the day
Yöpyi 3 yötä toukokuussa 2024
Sonesta vastasi 7.5.2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, we do like to discuss this with you further.

10/10 Loistava

RAFAEL

Yöpyi 1 yön huhtikuussa 2024
Sonesta vastasi 4.5.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). Hope to see you again.

10/10 Loistava

Hekemiya

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love how clean everything was and staff was very nice and helpful
Yöpyi 2 yötä huhtikuussa 2024
Sonesta vastasi 1.5.2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s). We hope to see you again in the near future.

10/10 Loistava

vikki

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
For the price it was suitable for a one night stay
Yöpyi 1 yön huhtikuussa 2024
Sonesta vastasi 1.5.2024
Thank you for taking the time to write a review. We strive for excellence in customer service for our guest(s). Hope to see you again.

2/10 Hirveä

Nathan

Huonoa: Siisteys
Yöpyi 7 yötä maaliskuussa 2024
Rebecca vastasi 20.4.2024
Thank you for your feedback.

10/10 Loistava

gary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 12 yötä maaliskuussa 2024
Rebecca vastasi 20.4.2024
Thank you for your feedback. We hope to see you again in the near future.

8/10 Hyvä

RAFAEL

the work group is very attentive
Yöpyi 9 yötä maaliskuussa 2024
Rebecca vastasi 20.4.2024
Thank you for your feedback. We hope to see you again at Sonesta Simply Suites Fort Worth.

10/10 Loistava

Charles, Fort worth

Yöpyi 1 yön maaliskuussa 2024
Rebecca vastasi 20.4.2024
Thank you for your feedback, we hope to see you soon.

6/10 OK

Teresa

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Property was under construction so it was pretty messy.
Yöpyi 2 yötä maaliskuussa 2024
Sonesta vastasi 25.3.2024
Thank you for taking the time to provide feedback. Allow me to apologize for the inconvenience you’ve experienced. We will address this concern with our contractor's. We hope you can re-visit us soon, to check out the new renovations put in place. We look forward to providing you with a better experience, thank you.

10/10 Loistava

Marla

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Every one was so nice. I will stay there again
Yöpyi 4 yötä maaliskuussa 2024
Sonesta vastasi 23.3.2024
We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

6/10 OK

RAFAEL

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
To expensive for that kind of hotel
Yöpyi 5 yötä maaliskuussa 2024
Sonesta vastasi 21.3.2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, we do like to discuss this with you further, thank you.

10/10 Loistava

L

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff is friendly! The hotel is very quiet, the laundry facility is free. Large rooms with stove,microwave and fridge.
Yöpyi 1 yön maaliskuussa 2024
Rebecca vastasi 20.3.2024
Thank you for your feedback, we hope to see you again at Sonesta Simply Suites Ft Worth.

2/10 Hirveä

Ernesto

Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
During my recent stay, I encountered numerous issues that left me thoroughly dissatisfied. Firstly, upon entering the room, I was greeted by an unpleasant sight the restroom was far from clean. The towels provided appeared as though they had not been washed properly, with noticeable stains and debris still clinging to them. Furthermore, the bathtub was in a dismal state, covered in grime and clearly not sanitized between guests. To add to my disappointment, there was a persistent water leak in the bathroom, which not only created an inconvenience but also raised concerns about the maintenance standards of the establishment. It was evident that basic upkeep and cleanliness were lacking, tarnishing the overall experience of my stay. What exacerbated the situation was the unexpected payment that I was required to make upon arrival. This additional charge was not communicated to me beforehand, leaving me feeling blindsided and frustrated by the lack of transparency in pricing. In summary, my experience at this establishment fell far short of expectations. From the unclean facilities to the surprise charges, it was a disappointing stay that I would not recommend to others.
Rebecca vastasi 20.3.2024
Hello, We do apologize that we were unable to provide you with an excellent stay, now that we are aware of these issues, we will get them addressed. We hope that you return and give us another chance to provide you with a great stay.

2/10 Hirveä

Anne

Yöpyi 2 yötä maaliskuussa 2024
Rebecca vastasi 20.4.2024
Thank you for your feedback, we hope we are given another opportunity to provide you with a great stay.

10/10 Loistava

Brooke

Liikematkailija
It met my needs perfectly even though the furnishings were old and worn and the whole place is in serious need of an update. (They are doing phase one of a two-phase update now. Due to that I got upgraded to a one-bedroom suite at no charge.) My room had four maintenance issues, ALL of which were taken care of within six hours of my request (including a new shower head, a lamp that wouldn’t plug in because of a bent plug, the phone wasn’t working &…I can’t recall the last item). The staff was very friendly and accommodating. Location was perfect for my needs. It’s certainly not the quality of furnishings I’m used to; but the bed and couch, though old and “iffy” at first feel, worked fine on my first stay, so today I booked again for my return trip this month. It’s a bit of a risk, but you can’t beat the price. For me, it’s a good value, and I trust the manager to work with me if I have any serious problem.
Yöpyi 9 yötä helmikuussa 2024
Sonesta vastasi 20.3.2024
We truly appreciate your feedback and will work hard to continue going above and beyond to meet our customer’s needs! We are pleased to hear you will be re-visiting us soon. We look forward to providing you with a greater experience, thank you.

8/10 Hyvä

Dianna

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Sonesta vastasi 20.3.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 Loistava

L

Yöpyi 5 yötä maaliskuussa 2024
Rebecca vastasi 20.4.2024
Thank you for your feedback. We hope to see you in the near future.

8/10 Hyvä

Patrick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Sonesta vastasi 22.2.2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback.

6/10 OK

Wendy-Joy, Deseronto

Hyvää: Henkilökunta ja palvelu
We did not feel comfortable enough to stay at this hotel. It was very old and had a distinct odor from covering up old smoke smell. It was a great price but not for us. We ended up staying elsewhere. However staff was wonderful and understanding and cancelled the reservation without question.
Yöpyi 4 yötä helmikuussa 2024
Sonesta vastasi 14.2.2024
We truly appreciate your feedback and will work hard to continue going above and beyond to meet our customer’s needs! We hope you can visit us soon, to check out the new renovations put in place. We look forward to providing you with a better experience, thank you.

10/10 Loistava

Alexandra

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay quiet safe and clean!
Yöpyi 2 yötä helmikuussa 2024
Sonesta vastasi 12.2.2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

8/10 Hyvä

Mirella, Hayes

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
I liked that it was pet friendly and the free breakfast. What we didn't like was that the room we had reeked of cat/dog urine. The room has carpet so that is not a good idea if its going to be pet friendly. The room had broken electrical outlets that were broken and the bathroom ceiling over the shower was peeling off.
Yöpyi 1 yön helmikuussa 2024
Sonesta vastasi 12.2.2024
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we noticed you have the wrong hotel, because we do not serve breakfast, have maintenance issues nor resurface our showers, however we do hope that you do give our hotel the opportunity to provide you with a wonderful stay, thank you.

6/10 OK

April

Liikematkailija
Yöpyi 1 yön tammikuussa 2024
Sonesta vastasi 12.2.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

8/10 Hyvä

Lori, Springfield

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä tammikuussa 2024
Sonesta vastasi 12.2.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 Loistava

Anthony

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
not bad for the price, enjoyed the stay and like the free laundry facility
Yöpyi 7 yötä tammikuussa 2024
Sonesta vastasi 12.2.2024
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

6/10 OK

Ernest

Liikematkailija
Needed a working television. Two people only one chair.
Yöpyi 2 yötä tammikuussa 2024
Sonesta vastasi 29.1.2024
Thank you for taking the time to provide feedback. Allow me to apologize for the inconvenience you’ve experienced. We would appreciate the opportunity to service you again in the near future.

10/10 Loistava

Gary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff is always helpful and courteous
Yöpyi 2 yötä tammikuussa 2024
Sonesta vastasi 26.1.2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s). We look forward to providing you with more great experiences soon.

6/10 OK

Amesia

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 6 yötä tammikuussa 2024
Sonesta vastasi 26.1.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

8/10 Hyvä

Elvia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Would recommend it to others
Yöpyi 2 yötä tammikuussa 2024
Sonesta vastasi 12.2.2024
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

10/10 Loistava

Gary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I stay here almost every weekend and the staff is amazing and the property is well taken care of!
Yöpyi 3 yötä tammikuussa 2024
Sonesta vastasi 20.1.2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

2/10 Hirveä

Oscar

Yöpyi 3 yötä tammikuussa 2024
Sonesta vastasi 20.1.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

10/10 Loistava

Cleopatra

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024
Sonesta vastasi 20.1.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

2/10 Hirveä

donnell cook

Yöpyi 4 yötä tammikuussa 2024
Sonesta vastasi 18.1.2024
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

8/10 Hyvä

Zacharie Éric

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Despite the fact that the inside looks a little bit old, the hotel is always clean with a good smell in all hallways. Not noisy, such a good place to live when you don’t want spend much money elsewhere.
Yöpyi 3 yötä tammikuussa 2024
Sonesta vastasi 18.1.2024
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

6/10 OK

Antarilius

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
My toilet in my room had dirt and stains on it when I arrived
Yöpyi 2 yötä tammikuussa 2024
Sonesta vastasi 9.1.2024
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. Your review is concerning to us and will be addressed with our team.

8/10 Hyvä

Bryant

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Sonesta vastasi 9.1.2024
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

2/10 Hirveä

Roxanne

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
I made several complaints no resolve. The police even encouraged me to .ake i complaint which i did to corporate months ago no resolve.
Yöpyi 1 yön heinäkuussa 2023
Sonesta vastasi 9.1.2024
Thank you for your feedback. Please know that our customer(s) happiness is our top priority, and we are upset this has not been your experience.

2/10 Hirveä

Mohamed

Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Badly maintained property, dirty bathrom, broken towel handle, no soap or shampoo, the bedding is dirty, noise at night, they told us the coffee is available turns out taste very bad, phone is broken I had to go downstairs every time I need something I end up just deal with what I got, elevator is discussing, honestly beside the nice people working in the front desk I wouldn’t put my feet is such filthy hotel. And no house keeping during my 3 nights nobody came to refresh the room or change the towels… 0/10
Yöpyi 3 yötä joulukuussa 2023
Taelor vastasi 29.12.2023
Hello, Thank you for your feedback. Looking back into your reservation, we do not have any complaints noted. I show that you requested more hangers which you were provided. I apologize if we did not provide you with a great stay, we hope that you return and give us an opportunity to make things right.

2/10 Hirveä

Darrell

Yöpyi 1 yön joulukuussa 2023
Sonesta vastasi 27.12.2023
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s) but we didn't measure up. We hope you can give us another opportunity to services your needs.

10/10 Loistava

Alexis

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good for the price
Hotel was clean and nice to stay in. The room was large and the bed was comfortable. My only notes is that it’s not super updated. The shower doesn’t have a fan in it and the room it self is in an older style. But it was great for the price definitely would say again.
Yöpyi 2 yötä joulukuussa 2023
Sonesta vastasi 21.12.2023
Thanks for choosing us and leaving such a great rate! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

10/10 Loistava

Wendy

Yöpyi 1 yön joulukuussa 2023
Sonesta vastasi 27.12.2023
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We hope to see you again.

2/10 Hirveä

Cindy

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Room smelled like urine. There were no towels. Called front desk to get towels, told I had to come get them Myself. Bed was very uncomfortable. Only stayed because we were there one night just to sleep. Got up as soon as possible and left.
Yöpyi 1 yön joulukuussa 2023
Sonesta vastasi 7.12.2023
Thank you for your feedback. We pride ourselves on maintaining the highest quality standards for our guest(s), but we didn't measure up. Your review is concerning to us, and we will discuss this with our team.

10/10 Loistava

Andres

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
All good
Yöpyi 1 yön marraskuussa 2023
Sonesta vastasi 7.12.2023
Thank you for taking the time to write a review. We work hard to provide our guest(s) with great experiences. We hope to see you again soon.

10/10 Loistava

Andres

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good vibes
Yöpyi 2 yötä marraskuussa 2023
Sonesta vastasi 7.12.2023
Thanks for choosing Sonesta Simply Suites and leaving such a great review! It's great to know that we were able to provide you with the highest levels of service. As always, our team is looking forward to your next visit. See you soon!

10/10 Loistava

Wendy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The woman working at the desk was friendly and very helpful. We were on the 3rd floor and the elevator was broken, but she was so apologetic for the inconvenience.
Yöpyi 1 yön marraskuussa 2023
Sonesta vastasi 29.11.2023
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

4/10 Huono

Tyreese

Yöpyi 2 yötä marraskuussa 2023
Sonesta vastasi 29.11.2023
Thanks for choosing us and leaving such a great review! We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.

2/10 Hirveä

Edgar

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms had a weird smell. Trim on the bathroom door was broken, drain was clogged. Won’t be booking again.
Yöpyi 2 yötä marraskuussa 2023
Sonesta vastasi 29.11.2023
Thank you for taking the time to rate us. We strive for excellence in customer service for our guest(s). We do apologize for the inconvenience you experienced; we have also addressed this issue with our team. We hope you give us an opportunity to provide great services upon your stay.

8/10 Hyvä

Britney

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Love the property, elevator down the whole stay. Over all love the hotel.
Yöpyi 1 yön marraskuussa 2023
Sonesta vastasi 27.11.2023
Thank you for taking the time to share your experience. We're so glad to know you have had a good experience with us. We look forward to keeping up the great work!

10/10 Loistava

Jonathan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like size of the rooms
Yöpyi 2 yötä marraskuussa 2023
Sonesta vastasi 27.11.2023
Thank you for taking the time to write a review. We strive for excellence in customer service for our guest(s). We hope to see you again in the near future.

10/10 Loistava

Wendy

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful stay
Yöpyi 6 yötä marraskuussa 2023
Sonesta vastasi 27.11.2023
We truly appreciate your feedback and will work hard to continue going above and beyond! We look forward to providing you with more great experiences soon.