Dear Digna, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Lauryn, Thank you for your review of our hotel. We sincerely apologize for the negative experience you encountered during your stay. Providing exceptional service is our priority, and we regret that you did not receive the level of respect and professionalism that we strive to deliver. Your feedback has been taken seriously, and appropriate action will be taken to address the issues you've raised. We value your input and appreciate your patience. Please know that we are committed to improving and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Hi Jamie, thank you for your feedback. We are sorry to hear that your stay was not a pleasant one and hope that you would give us another chance to make it right for you.

Dear Ruby, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Ashton, Thank you for the review. We apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and accommodating environment for all our guests. Your feedback is valuable, and we will address these concerns to ensure improvements are made. We take your comments seriously and appreciate the opportunity to enhance our services. We hope to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management

Dear Debra, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. Thank you for bringing this to our attention, and we will address this appropriately. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. Moreover, we are genuinely sorry for the cleanliness issues with your guest room, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit.Sincerely,Hotel Management

Dear Robb, Thank you for your brief feedback. We're sorry to hear that your experience fell short of expectations. Your feedback is essential, and we genuinely apologize for any inconvenience. If there are specific details you'd like to share, please feel free to provide more information so we can better understand and address the issues. We aim to improve continually, and we appreciate your input.Sincerely,Hotel Management

Dear Lorena, We sincerely apologize for any inconvenience or disappointment you may have experienced during your stay with us. Nothing is more important than ensuring our guests have a comfortable and relaxing time, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Nathaniel, Thank you for choosing us and sharing your feedback. We apologize for the issues you experienced during your stay. We understand the frustration you encountered, and we appreciate your feedback, which highlights areas that need our immediate attention. We aim to provide a seamless experience for our guests, and your comments will help us improve our services. Rest assured, we will address these concerns with the team and work to ensure that future guests do not encounter similar issues. We understand your reluctance, but we hope you reconsider giving us another opportunity in the future. Sincerely,Hotel Management

Dear Daisy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services and considering our friendly staff, we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Winefreda, Thank you for choosing Extended Stay America. We're pleased to hear that you found the overall experience okay. However, we apologize for any confusion regarding the room amenities and appreciate your understanding. Your feedback is important, and we look forward to the opportunity to host you again, ensuring a more accurate and satisfying stay in the future. Sincerely,Hotel Management

Dear yolanda, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Carlos, Thank you for choosing us. We are sorry for your experience at our hotel. Although, our housekeeping and maintenance team works hard to clean and upkeep the entire area. Therefore the concerns that you mentioned are disturbing. Please ensure they are taken very seriously; we will address this on a priority basis. Also, we are sorry you had to pay 100 on your arrival, which you were unaware of. This amount is charged to guests paying the room rent in cash. It takes 14 days for it to reach you back, and you can also reach out to our desk for further assistance. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management

Dear Richie, Thank you for the excellent feedback on your stay at Extended Stay America. We're thrilled to hear that you enjoyed every aspect of your visit. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear David, Thank you for sharing your review, and hope you will accept our apologies for the inconvenience caused. We will surely discuss this matter with our concerned individuals for improvement. Please allow us to change your experience by giving us another chance to provide you with the exceptional service you deserve on your next visit.Sincerely,Hotel Management

Dear Dusty, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management

Dear Josephine, It was a pleasure to welcome you to Extended Stay America. We are glad that your room provided all the relaxation and comforts of home. We want each of our guests to leave feeling rejuvenated while our team seamlessly takes care of all the details. We appreciate your suggestion regarding the parking lot, and we will share this with our brand leaders. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management

Dear Dawson, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, It isn't enjoyable to know that you were not happy during your time with us. Being an extended-stay hotel, all our rooms are fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Also, we will instruct our front desk team always to keep the stock of supplies ready for our guest's needs. Thank you again for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management

Lonnie, thank you for posting a review of your stay. We are sorry we were not able to provide you with the suite of your choice and the inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We understand your frustration and truly regret disappointing you. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management

Joey, we are pleased you were impressed with our outstanding hospitality and accommodations here at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We are also that our location worked well for you. It was our pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

Sharon, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Estella, thank you for choosing us. We appreciate you posting your review, as we genuinely value our guest's comments and opinions. We regret not meeting your expectations and are sorry for the outlined issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Kaleve, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

Jarrod, thank you for taking the time to show us your concern. Kindly allow us some time to look into this with the appropriate individual. Your patience and understanding are appreciated in the meantime. Sincerely, Hotel Management

Danielle, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Joel, thank you for sharing your feedback. We are sorry you were inconvenienced by our incidental policy. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Also kindly know, that it will be refunded within a few days to your account once your check-out procedure is complete. We hope to serve you again soon. Sincerely, Hotel Management