Dear Mark, Thank you for your feedback. We're glad our front desk staff provided professional and accommodating service. However, we are sorry to learn about the issues you encountered in the rooms. Your detailed comments are invaluable and will be shared with our maintenance and housekeeping teams to ensure improvements. We regret that your experience did not meet your expectations, and we hope you will consider giving us another chance. Thank you again for bringing these matters to our attention.Sincerely,Hotel Management

Dear Ellen, We are delighted that you found our staff fantastic, friendly, and responsive. However, we sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the cleanliness and odor issues in the rooms is concerning, and we understand how this impacted your stay negatively. We take cleanliness and guest comfort very seriously, and we will address these issues with our housekeeping team to ensure that such incidents do not occur in the future. Additionally, we apologize for the inconvenience regarding the lack of toiletries and towels. Please know that these items can be requested at the front desk. We will also work to improve our amenities and ensure that all necessary items are readily available for our guests' comfort. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Patrick, We apologize for the discrepancy between your reserved room and what was provided. It is disheartening to hear about the cleanliness issues you encountered. We take such matters seriously and have shared your feedback with our housekeeping team for immediate improvement. Please accept our sincere apologies for any inconvenience caused. We understand the importance of a comfortable and clean stay. Your feedback helps us serve our guests better, and we are committed to ensuring a more seamless experience. We hope to make it right and invite you back for a stay that meets your expectations.Sincerely,Hotel Management

Dear Colby, Thank you for staying with us during your recent trip to the city and appreciating our location. We are happy you had a pleasant time, and our team made it better by providing a clean and comfortable room as per your expectations. We look forward to welcoming you back for another great experience soon.Sincerely,Hotel Management

Dear Bridget, Thank you for your kind words about Extended Stay America! We are delighted that our staff provided you with accommodating and friendly service. Ensuring our guests feel welcomed and taken care of is our priority. We appreciate your feedback and look forward to hosting you again soon for another enjoyable stay!Sincerely,Hotel Management

Dear Amanda, We deeply regret the inconvenience you encountered during your recent stay. We apologize for the frustration caused by difficulties locating our property and the cleanliness issues in your room. Ensuring our guests have a seamless experience is paramount, and we regret that we fell short on this occasion. Additionally, please accept our sincere apologies for any service shortcomings, including the oversight with room service and amenities. Your feedback is invaluable, and we are committed to addressing these concerns with our team to prevent similar occurrences. We apologize for not meeting your expectations and assure you that your comments will guide our efforts to improve. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Allison, We are sorry for the distressing experience you encountered during your attempted stay. Your feedback regarding the mismanagement of room assignments is concerning, and we sincerely regret the inconvenience it caused. Rest assured, we are addressing this matter internally to prevent such occurrences in the future. We understand your frustration and regret that we could not accommodate you promptly. Please accept our sincerest apologies, and we hope to have the opportunity to restore your faith in us on a future visit.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback, and we address these issues with our team. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for. Thank you again for your valuable comments.Sincerely,Hotel Management

Dear Jason, Thank you for the review. We apologize for the inconvenience you experienced during your stay. Your feedback regarding cleanliness, room numbering, and staff assistance is crucial, and we'll address these issues promptly to enhance the guest experience. We're committed to ensuring a safe and comfortable environment for all our guests and appreciate your valuable feedback. We hope to serve you better in the future.Sincerely,Hotel Management

Dear Carlos, Thank you for being our guest and sharing your review. We're genuinely sorry to hear that your experience fell short of expectations. We strive to provide all our guests a comfortable and enjoyable stay, and we regret that we could not meet your needs on this occasion. Your feedback is invaluable to us, and we will use it to improve our services. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Dave, Thank you for taking the time to share your experience. We sincerely apologize for the disappointment of the card-only payments, the lack of amenities, and the condition of the room. Please rest assured that we will address the issues you've highlighted with the appropriate team to ensure that similar situations are avoided for convenient stays in the future. Additionally, as an extended stay, our brand requires, besides other amenities, kitchenware to be available at the front desk so guests can collect it upon request whenever they need it. We are sorry if this was not appropriately communicated at check-in. Your feedback is invaluable to us, as it helps us identify areas for improvement. We appreciate your loyalty and hope you will consider giving us another chance to provide you with a more enjoyable experience in the future. Thank you for bringing these concerns to our attention, and we apologize once again for the inconvenience you encountered.Sincerely,Hotel Management

Dear Erin, Thank you for taking the time to share your experience. We are genuinely disheartened about your distressing experience at our hotel. Your description of the overbooking situation, unpleasant room conditions, and lack of adequate amenities is deeply concerning, and we sincerely apologize for failing to meet your expectations. Please know that this does not reflect the standards we strive to uphold, and we take your feedback very seriously. We understand the importance of a comfortable and clean environment for our guests, and we are committed to addressing the issues you've raised with our relevant team to ensure that similar situations are avoided in the future. We truly value your loyalty as a guest. We hope you reconsider in the future, as we welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Melanee, Please accept our apologies for your overall disappointing experience at our hotel. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for any oversights during your stay. We have shared your feedback with our housekeeping staff to ensure this is not repeated. However, we appreciate you informing us that our manager refunded your amount. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management

Dear Jose, Thank you for the generous remarks. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear Madison, We are sorry to hear about your experience. Our team is committed to providing excellent service, and we apologize if your interaction did not meet our standards. Your feedback is important to us, and we will address this matter internally to ensure it does not happen again. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear LoveAnastacia, Thank you for staying with us and for sharing your terrific review. We're delighted to read that you found our hotel to be a great place for a getaway! Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to your positive stay. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear LoveAnastacia, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the miscommunication regarding your reservation. Your feedback is invaluable, and we will address this issue with our team to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.Sincerely,Hotel Management

Dear Chad, Thank you for taking the time to share your positive feedback. We are thrilled you had an "awesome" experience at Extended Stay America! We are committed to providing exceptional service and comfort to all our guests. We look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

Dear Leondre, We apologize for any confusion or inconvenience caused during your check-in process. Our team strives to accommodate early arrivals whenever possible, and we regret that there was a discrepancy with the system timing during your visit. Your feedback is appreciated, and we will address this issue to ensure a smoother experience for future guests. We value your understanding and hope to welcome you back for a more seamless stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Tracy, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the property and the lack of amenities in your room is concerning, and we regret any discomfort caused. Please rest assured that your comments will be addressed with our team to ensure immediate improvements are made. Regarding the complimentary breakfast, we apologize for the miscommunication and the inconvenience it caused. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a more enjoyable experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Chad, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit, had a wonderful time, and enjoyed your well-maintained suites in a comfortable and safe environment. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Maria, Thank you for your valuable feedback. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope we have another opportunity to host you. We welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Gina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Bradley, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address each one appropriately. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exceptional experience you always deserve.Sincerely,Hotel Management

Dear Robert, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit, had a wonderful time, and enjoyed our location close to hospital. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear Mallory, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Mario, We are delighted you found our staff friendly at Extended Stay America! However, we apologize for any inconvenience with the toiletry selection and breakfast. Your feedback is invaluable, and we will work to improve these areas. We are glad you enjoyed the neighborhood's amenities and nearby dining options. We look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Management

Dear Ruby, Thank you for your feedback regarding the dining options and shopping center in the vicinity. We're glad to hear that you found the restaurants and shopping area unique compared to other locations. We strive to provide our guests with a variety of nearby amenities to enhance their stay. Your comments are appreciated, and we hope you had a pleasant experience overall. We look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Guest, We apologize for the inconvenience you experienced with your reservation and the misunderstanding about the length of your stay. Your feedback regarding the breakfast options is noted, and we apologize for any disappointment caused. We'll work to ensure better communication about reservations and provide clearer information about breakfast offerings. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a smoother experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Christopher, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to Fort Worth.Sincerely,Hotel Management

Dear Ruby, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Antonio, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Ronald, Thank you for taking the time to share your feedback regarding your recent stay. We want to extend our sincere apologies for the inconvenience caused during your stay with us. We understand there were issues with the rooms' cleanliness, and we regret that our service did not meet the standard of professionalism we aim to uphold. Your feedback is essential, and we take these matters seriously. We are taking steps to address your issues to ensure that our guests receive the highest level of service. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Sandra L, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management