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Arvostelut: Sheraton Framingham Hotel & Conference Center

3.5 out of 5
Sheraton Framingham Hotel & Conference Center
1657 Worcester Rd, Exit 12 To Route 9 West, Framingham, MA

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 440 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 299 kautta 1001 arvostelua" "
Arvosana 6 - OK. 126 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 83 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 53 kautta 1001 arvostelua" "

8,4/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Camilla

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place for a reunion
Yöpyi 2 yötä toukokuussa 2024

6/10 OK

lieselotte

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
Sheraton Framingham vastasi 8.5.2024
Dear Lieselotte,Thank you for taking the time to let us know about your experience with us. Providing the highest level of hospitality is our number one priority. I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

10/10 Loistava

Araceli

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly front desk
Yöpyi 1 yön huhtikuussa 2024
Sheraton Framingham vastasi 7.5.2024
Dear Araceli,On behalf of the entire hotel team, I want to thank you for choosing to stay at Sheraton Framingham!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire staff & management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Loistava

Joanne

Matkusti kumppanin kanssa
Hotel was very outdated. Staff was very polite and kind room was very clean and it’s day. This hotel was absolutely gorgeous now it just needs a lot of updating.
Yöpyi 1 yön huhtikuussa 2024
Sheraton Framingham vastasi 7.5.2024
Dear Joanne,On behalf of the entire hotel team, I want to thank you for choosing to stay at Sheraton Framingham!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with the entire staff & management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 Hirveä

Greg

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Bad housekeeping. Unsanitary rooms. Rude staff. Limited English spoken. Bad overpriced restaurant . Thin walls. Uniformed staff. One microwave per floor which was at the end of hallway and dirty. Broken ice machines. Dirty towels. No soap. Can go on but why bother. Sheraton should be ashamed of this property. I stayed there five years ago and it was immaculate. Does corporate ever visit this place? Or are they busy… oh and no pools. Indoor and outdoor closed without explanation.
Yöpyi 2 yötä huhtikuussa 2024
Sheraton Framingham vastasi 8.5.2024
Dear Greg,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.(Please note that the Sheraton hotel will be starting a complete renovation within the next several months. We will be remodeling during the daytime hours only Monday- Friday). Sincerely,

6/10 OK

Sheldon

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Why only one facecloth for two people? We had to wait for elevator because only one was working?
Yöpyi 1 yön maaliskuussa 2024
Botros vastasi 27.3.2024
Dear Sheldon,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

2/10 Hirveä

Kerri

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
I drove a long way for my granddaughters competition and I can’t even take a hot shower…what a big inconvenience I want my money back!!
Yöpyi 1 yön maaliskuussa 2024
Botros vastasi 27.3.2024
Dear Kerri,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 Huono

David

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I tried to share my concerns with the customer care and was clearly not taken seriously. They wanted to give me 10k points for the experience. The elevators were broken, my suite did not have any bedding for the pull out bed, the parking lot was flooded and the convention center clearly smelled of mold/mildew. There were obvious water leaks. The mold or mildew was so bad that I needed medication for the two nights we were there just to take the edge off my sinuses so I was able to breath easier. The bedding didn’t show up until almost 1am. Out of the four elevators, two worked properly but were on the other side of the hotel. I emailed a complaint to customer care and what I received was an “I’m sorry” and “as a 1 time gesture, I asked that you would be credited 10k points to use at your next stay”. Well, I paid $560, and why would I ever want to book again with them? So the points are useless. I feel as though some reimbursement is in order at this point.
Yöpyi 2 yötä maaliskuussa 2024
Botros vastasi 25.3.2024
Dear David,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Best,

8/10 Hyvä

Lindsey

Yöpyi 2 yötä maaliskuussa 2024
Botros vastasi 8.4.2024
Dear Lindsey,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

8/10 Hyvä

Gloria De

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Hi, the front desk gentleman that checked us in was very polite and pleasant, so was the waitress at the restaurant, all very kind. The room was nice, clean and comfortable. However, the parking situation was not good, we had to park very far and I had 2 young kids. We were leaving early in the morning on the following day, around 5 am, it was still dark and I felt very unsafe having to walk all the way around the property in the dark with the kids to get to our car. I was told there was a dance competition that would end late at night and then the parking lot would empty, but I was not going to leave at midnight to move the car closer. Priority parking should be given to the people staying in the hotel instead of the people only there for an event.
Yöpyi 1 yön maaliskuussa 2024
Botros vastasi 18.3.2024
Dear Gloria,Thank you for staying with us. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

4/10 Huono

Donna

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Botros vastasi 9.3.2024
Dear Donna,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center. On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely

6/10 OK

Ryan

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Worn out and uncomfortable mattress tight next to the highway so lots of road noise and revving engines. Confusing to get in and out of the parking lot
Yöpyi 1 yön maaliskuussa 2024
Botros vastasi 4.3.2024
Dear Ryan,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Loistava

Tauras

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Simple, quick, comfortable!!
Yöpyi 1 yön helmikuussa 2024
The Hotel Management. vastasi 26.2.2024
Dear Tauras,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We look forward to hosting you again soonSincerely,

10/10 Loistava

Kris

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Botros vastasi 6.2.2024
Dear Kris,Thank you for staying with us at the Sheraton Framingham. We are incredibly grateful that you took the time out to share your feedback with us.Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.Sincerely,

8/10 Hyvä

Beth

Yöpyi 1 yön helmikuussa 2024
Botros vastasi 6.2.2024
Dear Beth,Thank you for staying with us at the Sheraton Framingham. We are incredibly grateful that you took the time out to share your feedback with us.Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.Sincerely,

6/10 OK

Christine

Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
The Hotel Management. vastasi 8.1.2024
Dear Christine,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.sincerely,

10/10 Loistava

Xavier

Yöpyi 1 yön joulukuussa 2023
The Hotel Management. vastasi 8.1.2024
Dear Xavier,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.sincerely,

10/10 Loistava

Rendle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is a few decades old. We knew this going in and were prepared for some aging. We were very happy that it was in as good a shape as it was. They are undergoing some upgrades but nothing that was off putting or unsightly. We were greeted by a front desk person Neveen as soon as we came through the front doors. She was very gracious and helpful and could answer all my questions. We were checking in the same day as we had to go to a wake and she let us check in early so we could get to where we had to go on time. I would not hesitate to encourage any of my friends to stay at the Sheraton as my wife and I were very satisfied.
Yöpyi 1 yön joulukuussa 2023
The Hotel Management. vastasi 5.1.2024
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We look forward to seeing you again soon.

10/10 Loistava

Gerald

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very nice place. Super friendly staff.
Yöpyi 1 yön joulukuussa 2023
Botros vastasi 30.12.2023
Dear Gerald,Thank you for staying with us and your loyalty at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay.We look forward to hosting you again soon.

10/10 Loistava

Alexandre

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Botros vastasi 26.12.2023
Dear Alexandre,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Loistava

Stherlie

Yöpyi 1 yön joulukuussa 2023
Botros vastasi 26.12.2023
Dear Stherlie,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 OK

James

Liikematkailija
Nothing special
The Hotel Management. vastasi 15.2.2024
Dear James,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 Hirveä

GLENDA B

The Hotel Management. vastasi 15.2.2024
Dear Glenda,Thank you for taking the time to let us know about your experience while staying with us, your feedback is very important to us.We are truly sorry to hear that your stay at the hotel did not meet your expectations, I sincerely apologize for that. Your valuable feedback helps us identify the areas we need focus on to improve the guest experience.I hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Renovations impacted stay - it took almost an hour after check in to actually get into my room because none of the key cards worked. Staff was lovely helpful and apologetic, but never should have been put in a position where renovations impact access, safety and security.
Yöpyi 1 yön joulukuussa 2023
Botros vastasi 5.12.2023
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

10/10 Loistava

Stherlie

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I'll definitely use them again
Yöpyi 1 yön marraskuussa 2023
Botros vastasi 2.12.2023
Our Dear Guest,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 Loistava

Erica

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect location when our kids have soccer tournaments in the area. Close to shopping too!
Yöpyi 2 yötä marraskuussa 2023
Botros vastasi 2.12.2023
Dear Erica,Thank you for staying with us at the Sheraton Framingham Hotel, we appreciate you taking the time to review your stay with us.We are glad your enjyed your stay at the hotel, looking forward to hosting you again soonsincerely,

10/10 Loistava

Ashley

Liikematkailija
its hard to find my way around
Yöpyi 1 yön marraskuussa 2023
Botros vastasi 8.11.2023
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

8/10 Hyvä

Peter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stayed one night had no issues.There is a bit of noise from the highway but it lessened as it got later.
Yöpyi 1 yön lokakuussa 2023
Botros vastasi 4.11.2023
Dear Peter,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,

6/10 OK

Jake

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
The staff was nice and helpful, the rooms were old first room the ac would turn off and lights would flicker constantly, was moved and the lights still flickered in the new room.
Yöpyi 3 yötä lokakuussa 2023
Botros vastasi 1.11.2023
Dear Jake,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 OK

Sandra, Lakewood

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Food was left on the table out side the elevators on the 3rd floor for over a day, uncovered smelly food.
Yöpyi 1 yön lokakuussa 2023
Botros vastasi 1.11.2023
Dear Sandra,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

6/10 OK

Stherlie

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The room doors slam loud. That's a bit disruptive late at night. Other wise, my room was beautiful. Very clean, spacious. Friendly staff. Conveniently off I90 and lots of food in the area. Will book again.
Yöpyi 2 yötä lokakuussa 2023
Botros vastasi 1.11.2023
Dear Stherlie,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

2/10 Hirveä

Santiago

Huonoa: Henkilökunta ja palvelu
Disrespectful staff, bad experience
Yöpyi 1 yön lokakuussa 2023
Botros vastasi 23.10.2023
Dear Santiago,Thank you for sharing your feedback about your stay with us. We are saddened to hear your comment about our Staff being disrespectful. We are usually known for our attentive and friendly staff who treats each guest with the same respect. We are truly sorry you felt differently and therefore we would like to apologize.Please feel free to send me more details about your unpleasant interactions with the staff if you would like for further investigation.We hope you will be giving us another chance and returning to our hotel in the future.Sincerely,

10/10 Loistava

Hector

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Employees are very helpful and friendly. We had a problem with the bathroom was very loud and they gave us a new room. Thank you for your services and much appreciated.
Yöpyi 4 yötä lokakuussa 2023
Botros vastasi 18.10.2023
Hi Hector,Thank you for staying with us at the Sheraton Framingham hotel.We appreciate you taking the time to review your stay with us. we are glad you enjoyed your stay.Looking forward to hosting you again soonSincerely,

8/10 Hyvä

Saima

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reasonable
Yöpyi 2 yötä lokakuussa 2023
Botros vastasi 1.11.2023
Dear Saima,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Loistava

Ashley

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Medieval looking hotel !!
Clean tidy nice bed and big room - staff very nice
Yöpyi 1 yön lokakuussa 2023
Botros vastasi 1.11.2023
Dear Ashley,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

6/10 OK

jeremy

Hyvää: Siisteys
It was ok
Yöpyi 2 yötä lokakuussa 2023
Botros vastasi 16.10.2023
Dear Jeremy,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

2/10 Hirveä

SUSY ELLEN

Matkusti perheen kanssa
I am extremely disappointed with the hotel services. We had a good stay, great cleanliness, despite some stains on the carpet in the room and bathtub. However, I forgot a bag with shoes in the closet. I called for 4 days in a row and no one could tell me if they had found the bag. Until on the fourth day the attendant told me that the bag was not found. My fault for forgetting the bag. But how did they not find it if it was in the closet? This shows the terrible character and dishonesty of the employees at this hotel. I no longer trust staying there and knowing that someone from cleaning could come into my room and something would disappear. Unfortunately, otherwise I would make a good review.
Yöpyi 3 yötä lokakuussa 2023
Botros vastasi 14.10.2023
Dear Susy Ellen,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Hyvä

Mark

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä lokakuussa 2023
Botros vastasi 1.11.2023
Dear Mark,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Loistava

Justice

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was very welcoming! Check in was smooth & easy. Great Hospitality! Highly recommend
Yöpyi 1 yön syyskuussa 2023
Botros vastasi 3.10.2023
Dear Justice,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,Sheraton Framingham Hotel

10/10 Loistava

Angela

Yöpyi 1 yön syyskuussa 2023
Botros vastasi 23.10.2023
Dear Angela,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

10/10 Loistava

Maria

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Botros vastasi 2.10.2023
Dear Maria,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 Loistava

scott

Yöpyi 1 yön syyskuussa 2023
Botros vastasi 2.10.2023
Dear Scott,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel

10/10 Loistava

Eric

Yöpyi 1 yön syyskuussa 2023
Botros vastasi 23.10.2023
Dear Eric,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your stay at the hotel; it means the world to our entire team!We are also very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to seeing you again soon.Sincerely,

8/10 Hyvä

Simone

Yöpyi 1 yön syyskuussa 2023
Botros vastasi 16.10.2023
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.On behalf of the entire hotel team, I want to thank you for sharing your experience with us. Your valuable feedback helps us identify the areas we can improve the guest experience.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Sheraton Framingham Team

10/10 Loistava

Simone

Yöpyi 2 yötä syyskuussa 2023
Botros vastasi 16.10.2023
Dear Simone,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Team

8/10 Hyvä

Linda

Yöpyi 1 yön syyskuussa 2023
Botros vastasi 1.11.2023
Dear Linda,Thank you for stay at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to review your experience, your feedback is very important for us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment, and we hope you give us another chance and choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Loistava

Rachida

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön syyskuussa 2023
Botros vastasi 25.9.2023
Dear Rachida,Thank you for staying with us at the Sheraton Framingham Hotel.We appreciate you taking the time to review your stay, and we are glad you enjoyed it.Looking forward to hosting you again soon.Sincerely,

10/10 Loistava

Kevin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön syyskuussa 2023
Botros vastasi 13.9.2023
Dear Kevin,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 Loistava

Lavanya R, San Antonio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä syyskuussa 2023
Botros vastasi 12.9.2023
Dear Lavanya,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,

10/10 Loistava

Jennifer

Yöpyi 1 yön syyskuussa 2023
Botros vastasi 2.10.2023
Dear Jennifer,Thank you for staying with us at the Sheraton Framingham Hotel and Conference Center.We appreciate you taking the time to let us know about your experience while staying with us. We are thrilled your stay with us was so amazing! We endeavor to go above and beyond to ensure our guests have a comfortable stay. We are very excited for the renovation project that is occurring at the hotel to improve our property for your continued enjoyment!We look forward to hosting you again soon. Sincerely,Sheraton Framingham Hotel