2/10 Hirveä
Teresa W.
8.9.2022
Huonoa: Siisteys
Don’t stay here
The smell of musty is overwhelming. Mice poop in the cupboards and cobwebs throughout. Fan running when we arrived as well as charcoal bags throughout rental to try and hide smell. Would not stay there for half the price! Vacasa refunded the cleaning fee, but we did not allow them back in to clean as it would have taken hours and the musty smell would still be there. We asked to be relocated and no response on that request. They eventually refunded 10% of our fee as well as our cleaning fee. Their own policy states that if a customer wants to be moved to another rental and has a legitimate reason, they will move the customer. I asked as soon as we checked in and it was never acted on. Do not stay here, I have pictures that clearly show it theirs were photoshopped. Vacasa pulls you along by telling you they are working on resolving the issue, but management does not respond.
Teresa W.
Yöpyi 4 yötä elokuussa 2022