2/10 Hirveä
Candace
Matkusti perheen kanssa
17.6.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we went to our room it smelled like wet dog (they had tried to shampoo the carpets, you could feel the dampness). They were willing to change my room, but they didn't have another King Suite available and offered me a double bed room. I declined and asked if they had an air purifier. They accommodated and provided one, although it didn't help. The TV in the Livingroom area never would work and no one came to look at it either, they just gave use different remotes and a different box to try. The tub was rusty and the shower bar was falling off. The rooms need a good remodel and cleaning the floor under the couch hadn't been vacuumed in awhile, there was a layer of dust and garbage!
The breakfast was extremely lacking. I have a son with celiac disease and they only had hard boiled eggs and yogurt that he could eat. I was very disappointed, the pictures on the listing are completely deceiving.
The pool was not very clean and the hot tub (which my husband and I were looking forward to) was not even working! Both the ADA chairs were out of order and had looked like they were for awhile.
Overall the staff was friendly and tried to accommodate, its just the hotel is very lacking and needs to be remolded or cleaned up significantly.